Hotel Online
News for the Hospitality Executive


B. F. Saul Company Hotel Division Drives Increases
Guest Satisfaction with hotel ServicePro Solution


Maintenance and Guest Service System Automatically Translates Messages into Spanish
and Other Languages for Quick, Accurate Response that Boost Service Levels

April 8, 2010 – ATLANTAhotel SystemsPro, a pioneer of web-based enterprise hotel management software that enables hotel companies to increase market share, today announced that the B. F. Saul Company Hotel Division installed its hotel ServicePro web-based, mobile asset management and guest service technology in its 18 hotels and made training and use mandatory for many of its 1,100 hospitality professionals.  The move dramatically improves the way B. F. Saul Company hotels manage assets, serve guests, drive productivity, and increase revenue.

Maximum focus on guest service
“Putting a maximum focus on the guest service level is a game changer in this environment,” said Chip Carroll, president of hotel SystemsPro. “Mark Carrier, B.F. Saul Company Hotel Division’s senior vice president, chose us as a trusted partner to ensure his vision of extremely high service levels and well maintained properties is achieved. He added the leadership to our technology.”

In an effort to improve overall guest loyalty and satisfaction at each of the organization’s 18 hotels, Carrier partnered with hotel SystemsPro and initiated division-wide hotel ServicePro training for team members. Carrier was recently inducted as the new chairman of IAHI, which is the owners’ association for Intercontinental Hotels Group.

Chip Carroll, president of hotel SystemsPro

Service improvements include:
  • Property engineers send and receive work tickets as text messages via the internet to team members and the corporate office via mobile devices.
  • Front desk staff key in guest service requests so all service items are tracked in one place and backed up with flexible reporting.
  • When managers walk the properties, they quickly communicate questions or requests via their mobile devices to engineering, housekeeping, or the front desk without using a telephone.
  • Service follow-up to staff members or guests is faster and simple thanks to automation.
  • By automatically scheduling routine preventive maintenance, the system reduces customer complaints and ensures asset value protection.
For long-standing property team members—some of whom have been with B. F. Saul Company for more than 25 years—this was an easy adjustment thanks to a self-paced 20-minute hotel ServicePro video training series for users, and a 40-minute video series for managers. Each series is divided into 1- and 2-minute video snacks.
Carroll said, “B. F. Saul Company tells us their guests are pleased when they receive prompt service, and that its staff values the automated approach as well. The system increases every team member’s ability to serve guests better.”

Based in Bethesda, MD, the company represents a collection of full service, select service and extended stay hotels located in MD, VA, MI and FL which serve both business and leisure guests seeking first class hotel accommodations, meeting facilities and banquet venues. The company also operates two IACC Certified Executive Conference & Training Centers in Northern Virginia. To learn more about the B. F. Saul Company Hotel Division go to

About hotel SystemsPro
hotel SystemsProFounded in 1996, hotel SystemsPro is a technology company operated by hospitality professionals who provide high performance, ASP-based enterprise and property solutions that enable hotel companies to grow market share through better management of assets, increased sales, reduced operating expenses, and a higher quality guest experience. hotel SystemsPro partners with clients to provide solutions that scale across a broad range of properties in North America and around the world. Whatever the size of the property operator or its challenges, hotel SystemsPro solutions do the heavy lifting for operators to streamline operations and boost staff productivity and profitability. Solutions include hotel SalesPro, hotel CateringPro, hotel ServicePro and hotel WebSpace. For more information, visit
hotel SalesPro is a multi-property ASP sales and catering system with scalable functionality that increases sales efficiency for hotel chains and independent properties. hotel ServicePro is an economical hotel maintenance solution that preserves property asset value and improves guest service by automating the communication, scheduling, tracking and reporting of tasks surrounding best practices, guest requests, safety requirements and preventive and equipment management. hotel WebSpace, is an effective new online marketing solution that drives market share for hotel companies.


hotel SystemsPro
Kathy Bannasch, CHA
Vice President of Sales, Marketing and Corporate Training
280 Interstate North Circle, Suite 600
Atlanta, GA 30339
Phone: 770-303-9911 or Toll free: 877-263-3645
Email: kathy.bannasch(at) 
Media Contact:
Julie Keyser-Squires, APR
Softscribe Inc.


Also See: B. F. Saul Company Hotel Division Readies for Q3 Upturn; Eyes Higher Service Levels and Guest Service Scores for 18 Hotels / April 2010

B.F. Saul Company Hotel Division Partners with hotel SystemsPro to Improve Guest Service, Asset Quality; Senior Vice President Mark Carrier Supports Tech Innovations to Optimize Operating Efficiency / April 2010

hotel SystemsPro Announces New Senior Director of eSales & eMarketing to Direct New Initiatives; Industry Veteran Will Help Customers Optimize Their Use of Web-based Solutions to Increase Profitability / December 2009

hotel SystemsPro Taps Industry Experts to Sharpen Customers’ Competitive Advantage; New team members help clients maximize effective enterprise solutions / December 2009

Hampton Inn Increases Profitability with Focus on Higher Revenue Transient Guests; ‘Sales Team of One’ Counts on Solution to Build Relationships, Transient Business / November 2009

Denver Hampton Inn & Suites Boosts Customer Service Scores / November 2009

hotel ServicePro Simplifies New-Build Opening Process at Hilton Garden Inn and Homewood Suites in Lake Buena Vista/Orlando; hotel ServicePro Web-based maintenance tracking, asset management solution saves hundreds of hours in new-build hotel checklist approval completion / November 2009

hotel SystemsPro Announces New Vice President to Champion Company Growth; Industry veteran Kathy Bannasch named vice president sales and marketing / September 2009

hotel SystemsPro Announces Account Saturation Tool to Increase Revenue and Focus Sales Activity on Top Accounts; hotel SalesPro s New Web-Based Sales Tool Automates the 80/20 Rule for Streamlined Account Qualification and Management / July 2009

hotelSystemsPro Announces hotelWebSpace to Drive Traffic to Websites Via Internet Prospecting; hotelSalesPro Sales System Goes Wireless – Easy Access from Popular Mobile Devices/ June 2009

Choice Hotels Selects hotelSystemsPro as Qualified Vendor; hotelSalesPro sales and catering, and hotelServicePro property maintenance and guest service, implemented by Cambria Suites properties / June 2009

Expansion in 2009: Hotel Equities' Strategy for 100% Growth by 2010; Web-based System Unifies Sales Management for Properties and Flags / May 2009

Lodgian Increases Deal Closing Effectiveness with Multi-Property Sales System; Web-Based Sales & Catering Software Automates 39 Properties / April 2009

hotelSystemsPro Implements Sales & Catering and Asset Management Systems at 122 Properties to Date in 2009 / March 2009

hotelSystemsPro Implements Sales & Catering and Asset Management Systems at 122 Properties To Date in 2009; Operators select hotelSystemsPro for revenue generating productivity tools / March 2009

Aimbridge Hospitality Focuses on Sales Performance Metrics for Success; 50-property hotel company uses 80/20 rule to target sales teams on top accounts / February 2009

hotelSystemsPro Expands into Larger Offices to Accommodate Continued Growth; Industry Leader Gains 250+ New Customers in Q4 ‘08, Doubles Office Space / January 2009

To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch
Home | Welcome| Hospitality News | Classifieds| One-on-One |
| Industry Resources |
Please contact Hotel.Onlinewith your comments and suggestions.