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New Castle Hotels & Resorts Chooses American Hotel & Lodging
Educational Institute for Supervisory Training

Orlando, Florida, June 30, 2008— In keeping with New Castle Hotels & Resorts’ (NCHR) status as a first class hotel operator and proponent of employee training, development and engagement, the company has partnered with the American Hotel & Lodging Educational Institute (EI) to implement the Supervisory Skill Builders program at all its U.S. and Canadian hotels.  New Castle, a Connecticut-based hotel owner and management company will offer supervisors and managers the opportunity to complete the online version of Supervisory Skill Builders, in conjunction with professional mentoring by senior managers. 

Supervisory Skill Builders contains nine modules, each featuring an in-depth discussion of tools that will help new hospitality supervisors perform their jobs more effectively. The concepts taught in the workbooks help supervisors meet management objectives for productivity and guest service; gain respect, trust, and support from the employees they supervise; improve communications and performance; and increase employee motivation. 

Topics in the nine-workbook series are: 

  • You as a Supervisor
  • Conducting Orientation and Training
  • Leadership
  • Handling Problems and Conflict
  • Motivation and Team Building
  • Staffing and Scheduling
  • Improving Employee Performance
  • Effective Communication
  • Time Management
Participants will be able to work on the online modules during business hours, and will meet with their mentors to review the material and discuss how to apply concepts to particular work situations.
“As a company, we take pride in our high level of internal promotion, and we believe this new partnership with the AH&LA’s Educational Institute will further enhance our ability to develop and reward our team members,” said Marian R. Barbieri, New Castle’s vice president of human resources. “We are very excited that more than 160 supervisors and managers have been identified to participate in the Supervisory Skill Builders training tool over the next 12 months.”
Completion of EI’s Supervisory Skill Builders program prepares supervisors to take the exam for the Certified Hospitality Supervisor (CHS) designation. Professional certification validates an employee’s knowledge and skills and recognizes and rewards them for their achievements. The CHS is also a solid starting point for developing a career ladder that will lead to future certifications for managers, department heads, and ultimately, general managers. 
“The Educational Institute is pleased that New Castle has chosen the Supervisory Skill Builders program and CHS certification as a starting point in the professional development of their management staff,” said Roy Kennington, CHA, EI’s president and COO. 

New Castle Hotels & Resorts portfolio includes 30 resorts and hotels the company manages, owns or is developing in the United States and Canada.  The privately held hotel management company consistently ranks in the country’s top 100 hotel management and development companies in hospitality industry trade publications.  New Castle celebrated its 25th anniversary in 2005.  For more information on New Castle Hotels & Resorts, please contact Gerald P. Chase, president, chief operating officer, at (203) 925-8370, or visit the corporate website at

For more information on Supervisory Skill Builders or other online learning opportunities from the Educational Institute, call 800-752-4567 or 407-999-8100, or visit
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to support AH&LA by becoming the preferred provider to the lodging industry, hospitality schools, and related hospitality industries both domestically and internationally by developing and providing quality resources to train, educate, and certify hospitality professionals.




Elizabeth Johnson
Marketing Manager


Also See: Educational Institute Offers CHA, CLM Exams Online / May 2008
Educational Institute Offers New Spanish Training Program / April 2008
Educational Institute Offers Certified Hotel Administrator in Spanish / March 2008
EI’s Revised Supervisory Skill Builders Programs Offer Targeted Training for Lodging, Food Service, Gaming, and Clubs / March 2008
Educational Institute Introduces Certification for Lodging Owners / March 2008
New Edition of Supervisory Skill Builders Prepares New Leaders for Role / November 2007
Educational Institute, Workplace Languages Offer English-Spanish Phrase Guides for Hotel, Restaurant Industry / October 2007
Educational Institute Introduces Four New Professional Certification Designations / July 2007
New Edition of Hospitality Today Textbook Now Available / July 2007
Educational Institute to Offer Sunrise Basic Training DVDs / May 2007
Educational Institute Training Content Now Available on iPod® / May 2007
New Edition of Hotel Investments Book Debuts at ALIS Conference / January 2006

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