• Elevate companywide awareness on the importance of service excellence. 
• Raise morale and teamwork. 
• Let the community and customers know about your commitment to exceptional service. 

• Job swap 
• Invite senior management to listen to and/or take calls 
• Run a series of lunch & learn forums - i.e. 10 tips for handling a complaint, five questions to ask your customer or how to keep cool with an angry customer 
• Mystery shopper' exercises 
• Display service improvement initiatives for staff and customers to view 
• Communicate without email for a day - walk and talk 
• Staff/customer nominations for those they feel are customer service champions 
• Rewards for those that 'go the extra mile' 
• Put up banners, posters, balloons 
• Distribute badges, pens and other promotional material 
• Promote on intranet, emails, website, newsletters, screensavers and stationery 
• Put a display table in the foyer 
• Issue press releases to local newspapers/magazines and radio/TV stations 
• Publish an agenda for the week 
• Take over the in-house magazine - issue a special edition 
• Invite other departments to a buffet lunch to enable them to ask and learn about the week 
• Have an Open Day - invite valued external customers to visit 'behind the scenes' 
• Hold a 'ribbon cutting ceremony' to launch the week 
• Nominate the best/worst received 'Letter of the Week'

For those of you that have ordered the EngageMe DVD and/or Posters, here are some ideas:

1. Show the video in townhall meetings, manager meetings, and staff cafeteria.
2. Display the posters to generate awareness.
3. Focus on the 7 principles of EngageMe throughout the week.  Use the 7 Principles of EngageMe worksheets to help guide your team discussions.

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