Hotel Online  Special Report

Miami’s National Hotel Stays Hot, Delights Celebrity
Guests with The Concierge AssistantTM
The Concierge Desk is ‘The Game’ at Trendy
Miami Property; Guest Profiles Stay Secure
Agoura Hills, California – January 4, 2006 -- The National Hotel, one of the hottest hotels in Miami Beach, Florida’s, South Beach installed The Concierge AssistantTM software system from Gold Key Solutions to automate its renown guest service operation, Gold Key announced today.  The software application allows property staff to automatically and securely create detailed profiles of each guest, list their preferences in every area from dining to travel, track the quality of local attractions and clubs, and automate individual activity itineraries for each day that guests are on property. 

The National Hotel is a trendy 150-room luxury oceanfront resort located on the most desirable stretch of Miami’s South Beach. The property is the preferred destination for A-list celebs, film production companies and business travelers from all around the world.  It maintains a 24/7 team of six concierges and 15 bell staff who use The Concierge Assistant to keep its discerning clientele satisfied by providing the most personalized services. 

General Manager of The National Hotel, Jeff Lehman, said, “The Concierge Assistant has lifted our guest service to another level.  We are in a young exciting market and The Concierge Assistant keeps track of everything that is happening on property and at all the area’s attractions for our guests.  It is a very valuable tool that records profiles of all our guests so we can anticipate their needs before they ask.”   The guest service staff at The National Hotel are the stars of the property.  The concierge desk is located in the center of the lobby and is the first thing guests see when they enter the property.  “Our concierge desk is ‘the game;’ it is the heart of what is happening at the hotel.  Our service standards are very high and they spread out from our concierge desk.” said Lehman.

“With The National Hotels’ prominent clientele, data security is a key issue,” said Newton Gore, president of Gold Key Solutions.  “The Concierge Assistant system is extremely secure; it utilizes the property’s own protected network and server which eliminates the danger of identity theft by hackers who often attack Internet-based ASP systems to steal guest information and credit card data.” 

Ed Ponder, chef concierge at The National Hotel and Past President of the Southern Florida Concierge Association said, “I love The Concierge Assistant.  It multiplies our staff’s knowledge and keeps them updated with detailed profiles on our area’s ever-growing line-up of dining, culture and entertainment options enabling our team to provide more efficient service.  The system lets us all know our guests better so they have a more personal experience.”

About Gold Key Solutions
Gold Key Solutions’ The Concierge Assistant improves guest services and staff communication by creating orderliness and accuracy throughout the entire Concierge process for hotels of all types.   The Windows-based software application increases staff efficiency and reduces expenses by automating all guest services activities and reporting, which allows managers to put in place a standard of excellence that may be continually refined.  The Concierge Assistant is used by 200 full-service Ritz-Carlton, Marriott, Hyatt, Starwood, St. Regis, Four Seasons, Le Meridien, Conrad, Fairmont and other quality properties.  The Concierge Assistant is also employed by many residential properties and by personal assistant and professional concierge companies to optimize services to each client.

About The National Hotel 
Set in the heart of the Art Deco Historical District, The National Hotel ( restores timeless elegance to Miami Beach’s world-famous oceanfront.  Fully restored in 1997 to showcase its original Art Deco details, The National Hotel is a visual feast of style, with a unique sensibility for guest service. Sleek, modern guest rooms and suites offer a tranquil and elegant refuge, while its award-winning concierge caters to guests’ every desire. A favorite celebrity hideaway, The National also features a full-time production department to coordinate fashion shoots, music videos, and television and film features. Other signature amenities at this landmark hotel in South Beach Miami include: 151 guest rooms, including eight luxurious suites;  award-winning, 24-hour concierge service; one-of-a-kind, 205-foot-long Infinity Pool and lush gardens; direct beach access and full beach services.


Gold Key Solutions
Newton Gore
Gold Key Solutions
Phone:  (818) 865-0006

The National Hotel, South Beach
1677 Collins Avenue
Miami Beach, FL  33139
Phone: 800.327.8370

Media Contact:
Julie Keyser-Squires
Softscribe Inc.

Also See: The Concierge Assistant Used by Ireland’s Les Clefs d’Or; Prestigious Global Association Gives the Nod to Automating Guest Services, Keeping Guest Profiles Secure / December 2005
Napa Valley’s Carneros Inn Runs Rustic Elegance Securely and Efficiently with The Concierge Assistant Software / November 2005
Sanctuary at Kiawah Island Installs The Concierge Assistant Software; Sanctuary at Kiawah Island Installs The Concierge Assistant Software / Aug 2005
Industry First: The Concierge Assistant System Gains Real-Time Website Interface for Improved Guest Service / June 2005
Luxury Marco Beach Ocean Resort Aims at 5th Diamond, Leverages The Concierge Assistant / June 2005
LaPlaya Beach & Golf Resort Installs The Concierge Assistant Software, Redefines Service Standard for New Elite Club and 5-Star Guests / May 2005
Gold Key Solutions Joins with World’s Most Prestigious Concierge Association for The Les Clefs d’Or USA’s Pan American Congress / May 2005
Luciano Pavarotti, Laura Bush and Tom Hanks Make Appearances in The Rittenhouse Lobby / March 2005
The Five-Star Landmark London Applies Automated Concierge Technology to Put Polish on Personal Service / January 2005
Caesars Tahoe Becomes 100th Customer for Concierge Assistant Guest Services Software / November 2004

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