Hotel Online  Special Report


MSI Announces Management Promotions - Sales and service capabilities
further enhanced as MSI anticipates a year of unprecedented success
PHOENIX — FEBRUARY 23, 2006 — Multi-Systems Inc (MSI), a leading supplier of hotel technology and property management systems, announced management promotions in the leadership of the company’s operations team, which will prepare MSI for continued rapid growth and further enhance its industry-leading customer service capabilities. 

The promotions were announced by Tim Tiller, MSI’s Chief Operating Officer, and include: 

Judy McKinney  - promoted to Vice President of Customer Success. In that role, she leads MSI’s Customer Assistance Center (CAC) to take customer service and support capabilities to an even higher level. McKinney and the CAC support team have already made extraordinary strides in that direction, according to Tiller. McKinney joined MSI in 1996, and brings more than three decades of hospitality industry experience.

Bridget Oliva - moves into the position of Vice President of New Business Development and Marketing. In her new role, she will build relationships with the larger brands in the industry as well as management companies, and oversee marketing for MSI. Bridget has been with MSI for more than a decade, and has been one of the company’s top sales, motivational, training and marketing professionals. She is active in numerous industry organizations and causes, including the Allied Executive of the American Hotel and Lodging Association (AHLA).

Adam Williams - becomes Director of Sales. Working closely with Oliva, Williams will mange day to day operations of MSI’s sales team and innovate ways to further enhance the company’s sales process. Adam joined MSI from Pegasus Solutions, and has played a key role in the smooth transition of the NovaPlus product and customer base.

Brian Primeau  - takes on the role of Vice President of the Americas. He will expand MSI’s sales efforts in Canada as well as Mexico, working closely with MSI’s product management group to identify ways to better support customers in those regions as well as expanding MSI’s existing customer relationships and its customer base. Primeau joined MSI in 2001 and has been in the hospitality industry for more than 30 years.

Troy Wells – promoted to Director of Quality Assurance for the Customer Assistance Center. Supporting Judy McKinney, Wells implement MSI’s CAC Quality Assurance Plan, which hand in hand with the enhanced functionality provided by Supportlogix, will further enhance the company’s industry-leading level of support. He brings more than 15 years of Call Center and Customer Service experience to MSI, primarily from Fortune 500 companies in the Telecommunications, Technology, and Health Care Industries. 

Tiller said, “We are delighted to announce these promotions, which recognize the outstanding contributions of several key members in the leadership of our operations team.” He concluded, “MSI has big plans for 2006, and the promotions we announce today, will ensure that we have the best executives in the right positions to help us met and exceed our goals.”

The promotions are effective immediately.

Rick Munson, MSI’s president and CEO, added, “I am particularly pleased to extend my congratulations to this talented group of hospitality professionals.” He concluded, “MSI has always been known for finding and cultivating some of the best talent in the industry, and under Tim’s leadership, we look forward to many more positive announcements in the future.” 

About MSI

Founded in 1990, MSI (Multi-Systems, Inc.) is a leading supplier of hotel technology and property management systems. MSI empowers the lodging industry, through great people, superior service and innovative technology. 

With an installed customer base of close to 3,000 hotels and resorts throughout North America, MSI is one of the largest providers of fully integrated property management, sales, marketing & catering, point of sale, centralized corporate services, and wireless PM systems. MSI specializes in "total system solutions" for management companies and hotel chains by providing central reservation and property system integration. Its customer support team has been recognized as the industry leader and is the key to the success of MSI’s products and services.  For additional information about MSI’s technology solutions, please contact Bridget Oliva at 800-331-7890 or  For more information on MSI, visit



Michael Frenkel
(212) 808-6556

Bridget Oliva
VP New Business Development & Marketing
   Tel:   (602) 870-4200
    Toll Free:  (800) 331-7890

Also See: MSI’s WinPM to Become the First-Ever ‘Brand Standard’ PMS Platform for Hawthorn Suites Hotels / January 2006
MSI, Pegasus Agree to Develop Interface Between PMS, CRS; Interface will include rate update and client file information that will allow hoteliers to manage rates and customer data from one system / November 2005
Multi-Systems Inc. Purchases PMSs from Pegasus Solutions Inc.; Acquisition brings more than 450 Best Western properties to MSI’s growing portfolio / October 2005
To Improve PMS Interface Consistency, MSI Joins HTNG’s ‘Distribution Solution Workgroup’ / October 2005
AmeriSuites Upgrades to MSI’s WinPM / September 2005
MSI, Best Western Two-Way CRS Interface Installations Building Momentum / August 2005
Levi to Solidify Infrastructure, Customer Integration at MSI; Leor Levi joins Multi-Systems Inc. as Director of Information Technology / August 2005
Ted Warring to Spearhead Ongoing Technical Development at MSI; Promoted to ‘Chief Scientist,’ Warring Will Direct Future Products for MSI / Aug 2005
Marc Voirol to Lead MSI’s Proactive Account Management Team / Aug 2005
MSI’s Longevity, Success Paves Way for Internal Growth, Executive Promotions / May 2005
USFS Selects MSI As Exclusive PMS Provider For Hawthorn Suites Hotels; Extended-stay hotels joining the US Franchise Systems family will be required to install WinPM / May 2005
MSI Is On The Move; Hospitality Technology Provider Plants New Roots to Prepare for Future Growth, Expansion of Products, and Larger Customer Assistance Center / April 2005
Check-in to Check Out - The MSI WinPM Wireless Hand-held Solution / April 2002 

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