Hotel Online  Special Report


Swissôtel Hotels & Resorts’ Website Producing 80% More
Room Reservations Over Previous Year; Credits
Best Rate Guarantee
Singapore, 30 August 2005 – The recently enhanced Swissôtel Hotels & Resorts’ website has proven to be such a hit with its customers that within seven months of its launch, room reservations made via the website have grown by 80% over previous year, outpacing the industry average of 26%. More significantly, room revenue delivered through swissô has more than doubled in the first half of the year.

The website has been enhanced to include easy-to-use reservation functions, user-friendly navigation and dynamic content in a secure environment. Visitors to the website enjoy greater ease of making room reservations (with less click throughs), exclusive special room packages and attractive promotions plus quicker access to hotel content and information. Some of the new initiatives that Swissôtel has added to its website include: 

Best Rate Guaranteed!

In April this year, Swissôtel Hotels and Resorts launched its internet Best Rate Guarantee where customers booking on are guaranteed the best rates for their hotel booking. If they find a website that is selling a lower rate than the best rate offered on, Swissôtel will not only match that rate but offer an additional 50% discount on that lower rate for the first night of the guest’s stay (terms and conditions apply). Since the introduction of the internet best rate guarantee, room bookings received through its website have increased tremendously, which is a clear demonstration of solid customer confidence in’s promise to deliver the best price for their hotel bookings. 

Online Deals

In a move to reward its existing online customers and encourage more online shoppers to book on its website, Swissôtel Hotels & Resorts has unleashed a slew of attractive incentives including:

US$10 off Food & Beverage Bills

All customers who make their rooms reservation online will be rewarded with a US$10 credit, which they can use at any of the award-winning restaurants and bars located within the Swissôtel hotels and resorts worldwide.

Pointing to the success of Swissôtel’s direct to consumer strategy and growth of online bookings on, Ms Jeannette Ho, Vice-President, Distribution Marketing and Revenue Management of Raffles International Limited said, “The surge in web bookings clearly demonstrates that our e-commerce initiatives have paid off.  Since the launch of the enhanced website, we have initiated enhancements that cater to customers’ preferences in terms of design, usability and functionality. Moving forward, promises to continually innovate our online offerings so as to deliver a convenient, user-friendly and secure online experience to our customers.”

Swissôtel Hotels & Resorts ( is a distinctive group of deluxe hotels for today’s discerning modern business and leisure traveller. Many of the 26 hotels in Swissôtel's worldwide portfolio have won prestigious awards and accolades.

Raffles Holdings Limited is a company listed on the Singapore Exchange Securities Trading Limited. It is headquartered in Singapore. It has interest in two businesses: hospitality and a 45% direct equity interest in Tincel Properties (Private) Limited. Under the hospitality business, it has an approximate 12,000-room portfolio comprising 41 hotels and resorts in 35 destinations across Asia, Australia, Europe, Mediterranean, Middle East, North America and South America. Tincel Properties owns Raffles City Complex, a 320,652 square metre multi-use development which comprises two hotels, a convention centre and a retail office complex.

Raffles International Limited is the hotel management arm of Raffles Holdings Limited and is a name well respected in the industry for its standards of quality and award-winning concepts. Raffles International markets its hotels and resorts under two brands -- Raffles Hotels & Resorts and Swissôtel Hotels & Resorts.


Jennifer Greene

Also See: Three Key Execs Appointed at Swissôtel The Drake, New York City / May 2005
Raffles International Appoints of Ms Leong Wai Leng as Chief Executive Officer/ September 2004

To search Hotel Online data base of News and Trends Go to Hotel.Online Search

Home | Welcome! | Hospitality News | Classifieds | Catalogs & Pricing | Viewpoint Forum | Ideas/Trends
Please contact Hotel.Online with your comments and suggestions.