Hotel Online  Special Report


Electronic Bookings Up 10.5% in Q3 for
Hotels Worldwide; Consumer Internet
Component up 51.6%
CHICAGO (November 4, 2003) - TravelCLICK's eMonitor results for the third quarter of 2003 show that worldwide hotel room nights booked electronically through the Global Distribution Systems (GDSs) and key Internet sites increased 10.5% versus the same period last year. Travel Agent bookings made through the GDS bookings were flat, while room nights booked through Internet travel sites were up 51.6% over last year. Total electronic room night revenue for the third quarter of 2003 was up 10.3%, and average rate was slightly lower by 0.1%.

eMonitor results are compiled from TravelCLICK's comprehensive database, which is the exclusive source of hotel industry electronic distribution data from the Amadeus, Galileo, Sabre, and Worldspan GDSs. TravelCLICK's eMonitor also includes hotel bookings made through third-party travel Internet Web sites powered by Pegasus Solutions.

"These results indicate a solid recovery for the hospitality industry," said Bruce W. Mainzer, senior vice president of marketing for TravelCLICK.  "Room nights booked by Travel Agents were down 7% in the previous quarter, so this improvement along with the increase in ADRs for travel agent GDS bookings demonstrate a strong turnaround."

Travel Agent Component

Travel agent bookings remained the dominant source of GDS and Pegasus hotel e-business, representing 72% of total room nights. The travel agent component of GDS bookings had a 1.8% increase in ADR versus the third quarter of 2002. The average rate for room nights booked through travel agents is 41% higher than the average rate for room nights booked via the Internet.  On a year-to-date basis, travel agent room nights were off 3.1% from 2002, while average rate increased 1.3%.

Internet Component

Internet (consumer online) room nights displayed growth of 51.6% above the third quarter of 2002.  Average rate was up for GDS and Pegasus powered Internet bookings by 4.8% compared to the third quarter of last year. The ADR of Internet bookings through the GDSs and Pegasus was $87.35.  Year-to-date, the Internet component displayed a 42% growth in room nights over the first nine months of 2002.

Summary of Electronic Bookings - 
Third Quarter, 2003

Room Nights
% Growth vs. Q3-02
Growth vs. Q3-02
Total GDS and Pegasus Hotel e-Commerce 30,893,940 10.5% $112.82 -0.1%
Travel Agent Component 22,272,459 0.0% $122.68 1.8%
Consumer Internet Component  8,621,481 51.6%  $87.35  4.8%

Summary of Electronic Bookings - 
Year-to-Date, 2003

Room Nights
% Growth vs YTD-02
Growth vs. YTD-02
Total GDS and Pegasus Hotel e-Commerce   85,083,671  4.7%   $113.54 -0.7% 
Travel Agent Component  65,188,567  -3.1%  $122.58 1.3%
Consumer Internet Component  19,895,104    42.0%  $83.93 1.8% 

GDS Performance by Market Segment

Results for the third quarter of 2003 by industry market segment are shown below for GDS bookings only. The luxury category outperformed all the other categories in ADR growth and the economy category outperformed all other categories in room night growth.

GDS Performance by Market Segment - 
Third Quarter, 2003

Market Segment 
Room Nights
% Growth vs Q3-02
% Growth vs. Q3-02
Luxury 584,644 1.8% $285.06 3.4%
Upscale 9,277,223 5.7% $134.30 -2.1%
Mid-scale 10,200,711 5.4% $93.93 0.7%
Economy 2,285,777 8.5% $67.60 0.4%

Top Destination Markets

The top five worldwide destination markets for total GDS and Pegasus third party powered Web room nights during the third quarter of 2003 were:

Top Destination Markets - 

Room Nights
% Growth vs Q3-02
% Growth vs. Q3-02
New York 1,325,534 5.8% $175.13 -1.9%
Los Angeles 1,115,933 11.2% $115.14 -2.2%
SF/San Jose/Oak  999,083 2.4% $126.79 -7.9%
Wash., D.C./Baltimore 980,663 6.3% $127.55 -1.0%
Chicago 880,859 3.4% $118.41 -2.6%

To receive a free listing of third quarter results by top 50 cities worldwide in electronic bookings, please e-mail Up to date GDS hotel booking summaries by individual local market are always available for downloading on TravelCLICK's Web site at

About TravelCLICK
TravelCLICK is the leading provider of solutions that help hotels and other travel industry suppliers maximize net revenue from electronic distribution channels. TravelCLICK's competitive benchmarking reports provide hotels with price and booking performance information unavailable through any other source. The company's exclusive electronic marketing networks allow hotels and other travel related suppliers to target promotional messages to specific travel agents, consumers, and group meeting planners when they are booking travel. The TravelCLICK Interactive division assists hotels with online strategies to increase consumer direct business.

Established in 1996 and headquartered in the Chicago area, TravelCLICK operates in more than 140 countries around the world. The company has over 6,000 clients, including national and international companies such as Accor, Air France, Avis, Best Western International, British Airways, Carlson Hotels Worldwide, Choice Hotels, Fairmont Hotels & Resorts, Four Seasons Hotels & Resorts, Grupo Posadas, Hilton Hotels Corporation, Hyatt Hotels & Resorts, Kempinski Hotels & Resorts, Leading Hotels of the World, Loews Hotels, Lufthansa, Marriott International, The Peninsula Group, The Ritz-Carlton Hotel Company, SAS, The Savoy Group, Shangri-La Hotels, Sol Melia, Starwood Hotels & Resorts, Thistle Hotels, USAirways, Virgin Atlantic and Wyndham Hotels & Resorts.

Kristina Paider

Stephanie Seacord
Leading Edge
135 Piscassic Road (PO Box 960)
Newfields NH 03856
T: 603-772-1835
F: 603-772-7066

Also See: Brand Sites Produce 67% of all Major Hotel Chain Internet Reservations / eTRAK Results / October 2003 Joins TravelCLICK's Consumer Media Network / October 2003
Travel Agents Still Rely on GDS for Hotel Selection; 83% of GDS Terminals Receive Text Messaging/Advertising / Ray Cohen / October 2003
Hilton International Selects TravelCLICK’s RateVIEW / September 2003
TravelCLICK Clients Report High Satisfaction with RateVIEW On-Demand Rate Comparison Tool; Over 1400 Hotels Worldwide Utilize RateVIEW / August 2003
TravelCLICK Interactive Combines With iHotelier / June 2003
TravelCLICK Gives NYU Investment Conference Attendees Real-Time View of Their Properties’ Electronic Distribution Performance / May 2003
Worldwide Hotel Electronic Bookings Up 4.6% in Q1; TravelCLICK’s eMonitor Now Includes Third Party Internet Bookings from Pegasus / TravelCLICK eMonitor / May 2003
TravelCLICK Reports Recovery for Hotel Bookings on Internet and GDS since Onset of Iraq War - Company Issues Tips to Hotels: Don't Stay Quiet / April 2003
Strategic Hotel Capital Endorses TravelCLICK Products / April 2003
Cornell’s Center for Hospitality Research Partners with TravelCLICK to Help Hoteliers Improve Revenue Management Strategies / April 2003
Hotels Experienced Considerable Growth in Room Nights Booked Electronically Through the Global Distribution Systems in Q4; Luxury Segment Room Nights Booked Electronically Grow 21% / TravelCLICK eMonitor / Feb 2003
Electronic Bookings for Worldwide Hotel Industry Show Improvement - TravelCLICK Issues Third Quarter eMonitor / November 2002
Report on Electronic Bookings for Worldwide Hotel Industry Shows Luxury Segment Leads the Way to HotelRecovery in Q2 / TravelCLICK Issues Second Quarter eMonitor / Aug 2002
Room Nights Booked Electronically Down 10% from the First Quarter of 2001, Revenue Off 18% / eMonitor / June 2002
Worldwide Hotel Room Nights Booked Electronically Through the Global Distribution Systems Down 12% Versus 4th Qtr Last Year / eMonitor / Feb 2002

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