Hotel Online  Special Report


TravelCLICK Clients Report High Satisfaction with RateVIEW On-Demand Rate Comparison Tool; Over 1400 Hotels
Worldwide Utilize RateVIEW
CHICAGO (August 4, 2003) -- TravelCLICK�s next-generation rate and availability tool, RateVIEW, is the hospitality industry�s rate intelligence tool of choice for comparing competitive room rates on multiple channels, including the GDS, and third party sites such as Expedia, Orbitz and Since January, hotels have been signing up for RateVIEW at the rate of nearly 200 hotels per month. The product is already integrated into hundreds of hotels� regular revenue operations procedures, judging from the number of on-demand reports that users request.

In order to evaluate where RateVIEW product improvements might be made, TravelCLICK conducted a survey of users between June 17 and July 1, 2003. With nearly 30 percent of all subscribers responding, over 90 percent of RateVIEW users reported high satisfaction scores with the new product. The most popular feature, named by 70 percent of the respondents, is RateVIEW�s capability to separately identify �merchant� versus retail rates.

TravelCLICK�s client extranet, the Electronic Marketing Centre (EMC), earned enthusiastic praise as the means of report retrieval. The EMC is a secure, password-protected personalized Web site provided to each subscribing hotel. The EMC allows RateVIEW users to view or generate on demand RateVIEW competitive rate reports. According to the RateVIEW user survey, more than 50 percent of RateVIEW users access on-demand reports more than twice a week, and more than 25 percent of customers generate reports more than three times per week.

"I love the new RateVIEW tool. It enables our property to perform revenue management and adjust distribution strategies on both the GDS and the Internet based on the freshest data available,� said Kari McClain, director of revenue management for Doubletree Hotel Portland Downtown. �Plus, the ease and security of accessing it on-demand through TravelCLICK's EMC makes it extremely convenient. We couldn't live without it."

�It is clear that RateVIEW is a resource these hoteliers turn to almost daily to make their most important business decisions,� said Ray Cohen, president and co-CEO for TravelCLICK. �We are delighted that TravelCLICK users are so positive and passionate about the product, and about the way it works for their hotels.�

"RateVIEW enables hotels to make better tactical decisions thereby improving their net revenues,� said Richard W. Gray, chairman and co-CEO for TravelCLICK.  �RateVIEW clients are reporting that with this accurate and fresh rate intelligence, their competitive actions are now more timely and more effective than ever before.�

About TravelCLICK
TravelCLICK ( is the leading provider of solutions that help hotels and other travel industry suppliers maximize net revenue from electronic distribution channels. TravelCLICK's competitive benchmarking reports provide hotels with price and booking performance information unavailable through any other source. The company's exclusive electronic marketing networks allow hotels and other travel related suppliers to target promotional messages to specific travel agents, consumers, and group meeting planners when they are booking travel. The TravelCLICK Interactive division assists hotels with online strategies to increase consumer direct business.

Established in 1996 and headquartered in the Chicago area, TravelCLICK operates in more than 140 countries around the world. The company has over 6,000 clients, including national and international companies such as Accor, Air France, Avis, Best Western International, British Airways, Carlson Hotels Worldwide, Choice Hotels, Fairmont Hotels & Resorts, Four Seasons Hotels & Resorts, Grupo Posadas, Hilton Hotels Corporation, Hyatt Hotels & Resorts, Kempinski Hotels & Resorts, Leading Hotels of the World, Loews Hotels, Lufthansa, Marriott International, The Peninsula Group, The Ritz-Carlton Hotel Company, SAS, The Savoy Group, Shangri-La Hotels, Sol Melia, Starwood Hotels & Resorts, Thistle Hotels, USAirways, Virgin Atlantic and Wyndham Hotels & Resorts.

Kristina Paider
[email protected]

Stephanie Seacord
Leading Edge
135 Piscassic Road (PO Box 960)
Newfields NH 03856
T: 603-772-1835
F: 603-772-7066
[email protected]

Also See: TravelCLICK Interactive Combines With iHotelier / June 2003
TravelCLICK Gives NYU Investment Conference Attendees Real-Time View of Their Properties� Electronic Distribution Performance / May 2003
Worldwide Hotel Electronic Bookings Up 4.6% in Q1; TravelCLICK�s eMonitor Now Includes Third Party Internet Bookings from Pegasus / TravelCLICK eMonitor / May 2003
TravelCLICK Reports Recovery for Hotel Bookings on Internet and GDS since Onset of Iraq War - Company Issues Tips to Hotels: Don't Stay Quiet / April 2003
Strategic Hotel Capital Endorses TravelCLICK Products / April 2003
Cornell�s Center for Hospitality Research Partners with TravelCLICK to Help Hoteliers Improve Revenue Management Strategies / April 2003
Hotels Experienced Considerable Growth in Room Nights Booked Electronically Through the Global Distribution Systems in Q4; Luxury Segment Room Nights Booked Electronically Grow 21% / TravelCLICK eMonitor / Feb 2003
Electronic Bookings for Worldwide Hotel Industry Show Improvement - TravelCLICK Issues Third Quarter eMonitor / November 2002
Report on Electronic Bookings for Worldwide Hotel Industry Shows Luxury Segment Leads the Way to HotelRecovery in Q2 / TravelCLICK Issues Second Quarter eMonitor / Aug 2002
Room Nights Booked Electronically Down 10% from the First Quarter of 2001, Revenue Off 18% / eMonitor / June 2002
Worldwide Hotel Room Nights Booked Electronically Through the Global Distribution Systems Down 12% Versus 4th Qtr Last Year / eMonitor / Feb 2002

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