MEETINGScope is a new online survey tool that gives hotels immediate access to planner feedback in real time.  Properties receive pre-, mid- and post-meeting feedback from planners.  Plus, with this system, meeting planners have significant improvement in their feedback to hotels which helps ensure the success of their meetings.

�MEETINGScope�s interconnected profiling and feedback engines transform the hotel meeting experience into true partnerships between hotels and meeting planners,� said Mark Heymann, UniFocus chief executive officer, �This partnership flourishes as hotels make use of our real-time feedback system to gain new insights about their service delivery process.  These insights result in clearly defined and highly efficient strategies to satisfy the expectations of meeting planners.� 

In addition, the feedback provided by MEETINGScope creates significant competitive advantage through the competitive benchmarking information it provides, said Heymann.

�The information delivered by the MEETINGScope online survey system is so powerful that it will create a dramatic positive change in how hotels service their meeting business and interact with meeting planners,� Heymann added.

MEETINGScope also provides nationwide cross-organization benchmarking.  Using the new system, hotels can match meeting planner needs and expectations with personnel and facilities and gain actionable insights based on the property�s strengths and weaknesses.  

The new system also offers expandable customized corporate reporting and immediate access to key feedback at every stage of the meeting process.

UniFocus, a comprehensive performance management firm in the hospitality industry, offers full-service operational management analysis, systems, information and training to assist the hospitality industry in reaching optimum staff performance, guest satisfaction and asset value.