Based in Dallas, Texas and serving the hospitality industry in the U.S. and overseas, UniFocus offers unrivaled comparative guest data from more than 3,000 hotels monthly and employee data from more than 300,000 employees annually.  Gathering more information from more hotels in more countries than anyone else, UniFocus easily correlates and benchmarks each client�s performance against the competition.

With a combination of leading-edge technology, experienced hotel and restaurant industry consultants, and proprietary comparative data, UniFocus represents the next generation of balanced performance management systems and processes.

Unifocus Offers the following solution - oriented services:

GUESTScope ensures that clients know what their customers are thinking.  Using pro-active card-based systems, direct mail, E-mail, interactive voice response (IVR) and other collection methods, UniFocus helps their clients understand the strengths, weaknesses and areas of risk within their operation.  These systems ensure that UniFocus�s clients receive statistically reliable information that can be used by individual properties and corporate staff to make informed, fact-based decisions.

STAFFScope lets clients know what employees are really thinking.  UniFocus helps management lower turnover and boost service quality by improving communications with the staff.  These processes allow a company to keep a regular pulse on the attitudes and opinions of their most valuable and diverse resource � their employees.

SERVIScope help clients confirm that they are delivering service that is consistent with the delivery standards that are the foundation of the customer satisfaction process.  After conducting a property review, UniFocus compares the findings with guest responses and other performance indicators to develop a blueprint for improvement.

CUSTOMERScope site analysis and marketing system defines profitable target markets that helps clients identify their customer, their customers� expectations, service deficiencies and solutions to reach optimum guest satisfaction and operating performance.  By linking customer satisfaction to �lifestyle characteristics,� clients are able to focus on how to retain their most valuable customers, as well as grow their markets with customers who have a high probability of being retained.  Additionally, this process creates a proprietary statistical site model used to accurately forecast the sales potential of new store locations and locate top target customers in relation to proposed locations, ensuring high performance.

UniFocus� Watson, R.M. software allows client organizations to significantly improve control of labor costs, increase operational efficiencies, foster dynamic employee scheduling and measurably impact profitability. Watson, R.M. achieves these results through easy-to-use computer software that forecasts, plans and schedules labor.  Additionally, Watson, R.M. assists in budgeting, setting service quality standards and most importantly it optimizes the use of labor in a tight labor market.

UniFocus� Consulting Services offer unparalleled industry experience to help clients develop and maintain effective management practices.  UniFocus has a proven track record of reducing the impact of labor shortages on operations while ensuring service delivery that meets customer expectations.

UniFocus offers expertly designed Management and Supervisory Development Training, which addresses the issue of attracting, developing and retaining a satisfied, effective workforce.  This is done by providing tools such as selective interviewing skills, custom-designed standards of performance manuals, on-the-job operational skills training, behavioral and attitudinal standards development and problem solving/decision-making exercises.  The key focus of these developmental processes is real world application that ensures performance improvements.