A Hotel Room Interactive Doorbell
Minimizes Guests’ Privacy & Service Complaints
|Old Lyme, Conn. — May 18, 2001— INNCOM International, Inc., a global
leader in guestroom control systems, now is offering its INNtouch advanced
interactive doorbell — which doubles as a guest privacy/service indicator
— as a stand-alone system in addition to the unit’s traditional bundling
with INNCOM’s Centrally Controlled Guestroom Energy Management Systems.
According to two of the many lodging properties using INNtouch, the new INNCOM solution helps hotels minimize the top-two guest complaints: privacy and housekeeping service.
“For centuries, hotels have struggled to juggle guests’ housekeeping and privacy needs — many times stepping on their guests’ toes and losing loyal customers due to unnecessary staff intrusions,” said Francis Parkinson, General Manager of the 392-room Fairmont Vancouver Airport Hotel. “Now, with INNCOM’s INNtouch interactive doorbell, there are no more excuses for the all-too-frequent guest privacy and service complaints. INNtouch’s customer-saving technology is literally at our fingertips now, helping hoteliers create positive guest experiences and deliver true hospitality precisely when and how it is requested.”
Duane Buckingham, INNCOM President and CEO, said INNCOM’s INNtouch system is the solution lodging has been waiting for: An elegant, easy-to-install interactive doorbell that:
“INNtouch can help hotels minimize their top-two guest complaints, so why not invest a little in boosting critical guest loyalty while also capturing additional ROI through significant productivity gains in housekeeping and many other areas?” he said. “A pleased guest usually tells family, friends and co-workers of positive experiences at a chain or property. An unhappy guest, however, typically tells the whole world — requiring image rebuilding that costs significant monies and can takes years to effectively replace perceptions and lost business.”
Buckingham said INNtouch helps properties differentiate themselves from the competition and create memorable, positive guest experiences with an investment of less than $100 per room.
The INNtouch system is comprised of: a decorative exterior hallway door
plate (installed at latch height over a standard single-gang box); an elegant
interior guestroom wall plate (designed for installation over a single-gang
box next to the lighting switch or over a double gang box that also houses
the light switch); and a power transformer connecting unit that fits in
several convenient locations (including behind the exterior door plate,
in the ceiling or with the light switch).
“INNTouch eliminates the need for old-fashioned, unsightly door hangers
that can be lost or overlooked by staff,” Buckingham said. “Like all of
our solutions, INNtouch sells itself through immediate paybacks in hard
and soft costs and sells the property through much-improved key guest services.”
“Without a system like INNtouch, we would never be able to gather and fully leverage this valuable guest information in real-time,” Weaver said. “We rely on INNtouch and INNCOM’s other smart room controls to do our jobs better every day — hour by hour, minute by minute.”
Buckingham said Old Lyme-based INNCOM, as always, listened closely to its lodging clients and their valued guests both when developing and marketing the INNtouch system.
“We received more than a dozen requests from properties requesting a
stand-alone INNtouch system and determined that the technology was too
valuable to properties and their guests to limit its use to our increasingly
popular bundled guestroom control solutions,” Buckingham said.
Based in Old Lyme, Conn., INNCOM International, Inc., is a global leader in guestroom control systems.
Rick Quirino, VP Sales & Marketing
Tel: (860) 434-7777; (925) 634-4469
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