�We are delighted that Delta Hotels has been honoured with such a prestigious award. Not only does this award recognize our ongoing commitment to excellence, but more importantly our commitment to our guests,� said John Johnston, President, Delta Hotels. �We are proud to be recognized in the company of past award winners such as Amex Bank of Canada, Telus, Nortel and Xerox. 

�While receiving the Canada Awards for Excellence Trophy is a great honour, the employees of Delta Hotels are also mindful that this award brings with it an even greater responsibility to continue with our commitment to excellence,� commented Mr. Johnston. �Our employees from coast to coast share their sense of pride in receiving this award, as well as a renewed commitment and enthusiasm to providing our guests with service excellence to each and every guest with every stay.�

The Canada Awards for Excellence Trophy is Canada�s top recognition for organizational excellence. As part of the selection process, NQI assessors visited six Delta hotels and the Corporate office to review examples of quality in action. Delta Hotels met the rigorous criteria in the Excellence Framework by demonstrating outstanding continuous achievement in: Leadership, Planning, Customer Focus, People Focus, Supplier Focus and Performance.  

While Delta Hotels has always operated on many of the principles of the Canada Awards for Excellence model, in 1995 the company developed more formalized procedures to ensure that the practices would become part of the hotel daily operations.  

These formalized quality procedures were based on the NQI�s Business Excellence model, establishing the Quality Business Assessment process to measure excellence.   With this process, Delta Hotels trains internal assessors to conduct individual hotel assessments and develop a quality improvement plan. Every two-years, a hotel will undergo an initial three-day assessment and a subsequent five-day assessment to ensure that ongoing quality measures are incorporated into Delta�s culture and all aspects of our hotel operations. External assessors are also invited to conduct assessments, ensuring that assessments meet the professional standards of NQI.

�Our goal is to ensure a seamless approach to quality, so that it is part of our culture, � explained William Pallett, Senior Vice President, People & Quality. �Problem Solving Teams regularly monitor processes for improvement opportunities.�
 

Delta Hotels is the largest first-class hotel company in Canada, operating over 30 hotels from Vancouver, B.C. to St. John�s, Newfoundland. Delta�s diverse portfolio of city-centre, airport and resort properties cater to business and leisure travellers. Headquartered in Toronto, Delta Hotels is a wholly owned subsidiary of Canadian Pacific Hotels & Resorts Inc.