2000 HFTP Annual Convention and Tradeshow
Schedule at a Glance
Tuesday, October 17
8:30 a.m. - 2:30 p.m.
Wednesday, October 18
12:00 - 8:00 p.m. Registration Open
5:45 - 6:30 p.m. First-Time Attendee Orientation
6:30 - 9:00 p.m. Welcome Reception & Exhibits
Thursday, October 19
6:30 a.m. - 5:00 p.m. Registration Open
6:45 - 8:15 a.m. CHAE/CHTP Certification Breakfast (INVITATION
ONLY)
7:00 - 8:00 a.m. Early Bird Bonus Sessions:
-
Enterprise Business Intelligence - The Scorecard for Hotel
-
Operations and Management Companies
-
An Insurer�s View of Country Club Disasters
8:15 - 9:45 a.m.
-
General Session: Future-Trends.com: The Impact of the Internet
Boom on 21st Century Life and Commerce
10:00 - 11:15 a.m. Concurrent Sessions:
-
Club Tax Update
-
60 Tips on How to Increase Telecom and Data Revenue and Decrease
Expenses
-
Maximizing Employee Benefits
-
Approaching Customer Relationship Management in the Hospitality
Industry*
11:30 a.m. - 3:00 p.m.
-
Exhibit Hall Open - Lunch at 12:30 p.m.
3:15 - 4:45 p.m. General Session:
-
Lawsuits.com: Privacy Rights in the Workplace
6:00 - 10:30 p.m.
Ontario Science Center Special Event
Friday, October 20
6:30 a.m. - 5:00 p.m. Registration Open
7:00 - 8:00 a.m. Early Bird Bonus Sessions:
-
How to Develop an Operating Procedures Manual Equipped with
Everything You Need
-
Hotel Security Cost Benefit Analysis
8:30 - 9:45 a.m. General Session:
10:00 - 11:15 a.m. Concurrent Sessions:
-
A View from the Top: U.S. Lodging Forecast & Industry
Megatrends
-
Are Your Cost Percentages Hiding Missing Profits?
-
Internet Implications on Guest Satisfaction and Hotel Operations
*
11:30 a.m. - 1:30 p.m.
Annual Business Meeting & Luncheon
1:45 - 3:00 p.m. Concurrent Sessions:
-
Internet Usage by Private Clubs
-
Credit Card Challenges: Employee Fraud and No-Show Chargebacks
-
Employment and Labor Law Update
-
Canadian Hospitality Update
-
Making Strategic IT Investment Decisions in Hotel GDS
*
3:15 - 4:30 p.m. Concurrent Sessions:
-
Test Your Knowledge of Club Financial and Tax Issues
-
Building a Competitive Advantage Through Brand Strategies
-
Mystery Shopping
-
Canadian Tax Update
-
E-Commerce - When Will the Hospitality Industry Drop the
�E?� *
Saturday, October 21
7:00 a.m. - 3:30 p.m. Registration Open
8:00 a.m. - 4:00 p.m. CHAE/CHTP Reviews
8:30 - 9:45 a.m. General Session:
10:00 - 11:15 a.m. Concurrent Sessions:
-
The Private Club in the 21st Century - The Cost of Exclusivity
-
The Benefits of Outsourcing: The Financial and Human Capital
-
Negotiating in the Workplace
-
The Bottomline is: Get Connected to your Association!
*
11:30 a.m. - 1:30 p.m.
Annual Awards Lunch
1:45 - 3:00 p.m. Concurrent Sessions:
-
You�ve Got Questions�We�ve Got Answers
-
Hotel Automation Using the Internet
-
HFTP Salary Survey
-
Hospitality 2000: The Capital *
6:30 p.m.
President�s Evening
Sunday, October 22
8:30 a.m. - 2:30 p.m. CHAE/CHTP Exams |
