|IRVING, Texas, April 26, 1999 - As more upscale hotel
chains follow the trend of contracting out restaurant operations to third
party management firms, Omni Hotels is focusing on developing and managing
its own food and beverage facilities -- from gourmet markets to coffee
bars to chop houses to fine dining restaurants -- in major cities across
Omni Hotels chose to bring its food and beverage management within the
company in an effort to improve service standards and avoid the pitfalls
experienced by other hotel chains in the form of lost opportunity and revenue.
According to Omni Hotels, most hotel restaurants do well at lunch and dinner.
However, third party contractors tend to be less focused on other aspects
of the business, such as breakfast, guestroom dining and catering.
"By managing restaurant operations from within the company, we can control
all of the components of the business and in turn better serve our customers,"
says John Hopkins, senior vice president of operations for Omni Hotels.
"There are service holes when you contract out restaurant operations. We
want to fill these holes."
In addition to undertaking full management of all its restaurant operations,
the company plans to develop a collection of food and beverage outlets
that project the look and feel of individually unique, free-standing facilities
to address the sophisticated dining demands of Omni Hotels customers. The
company-wide food and beverage upgrade is part of Omni Hotels' $300 million
capital improvements program.
Highlights of Omni Hotels' food and beverage program:
Omni Royal Crescent Hotel, New Orleans: Christino's, an eclectic, Mediterranean
restaurant featuring Tuscan cuisine
Omni Shoreham Hotel, Washington, D.C.: upscale chop house under development
which will replace the hotel's existing French bistro
Omni Interlocken Resort, Denver: Meritage, a lodge-inspired restaurant
specializing in wild game cuisine
Omni Parker House, Boston: pub-style "Bostonian" bar under development,
will feature its own street entrance
Omni Severin Hotel, Indianapolis, Ind.: 40 West Coffee Cafe -- gourmet
take-out market and coffee bar
||Christino's Restaurant at the Omni Royal Crescent
Hotel in New Orleans following a facelift and menu change as part of Omni
Hotels' chain-wide program to upgrade restaurant facilities, bucking the
trend to contract out food and beverage operations. ...
Headquartered in Irving, Texas, Omni Hotels is a privately owned chain
of 43 first-class and luxury hotels and resorts located throughout the
United States, Canada and Mexico. Omni Hotels properties offer four-diamond
services ranging from gourmet dining, fitness facilities, tennis, golf,
wine tastings, tours of local attractions, music festivals and children's