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Ready-to-lead seminars from the Educational Institute
 

ORLANDO, Fla., June 1998�The Educational Institute of the American Hotel & Motel Association has made it easier for managers to offer in-house training programs on vital hospitality issues with its new line of Ready-to-Lead Seminars.
 Ten new seminar kits now contain everything even a first-time presenter needs to successfully conduct a seminar with confidence. Each ready-to-lead seminar kit contains instructions, a Leader�s Guide with corresponding Participant Manual pages, a �Successful Group Training� booklet, activity suggestions and overhead transparency masters, and a supplemental video.  Participant manuals are sold separately.
 

 Topics for these hospitality seminars are: 
Customers for Keeps: Providing Exceptional Service
 Building High-Energy Teams
Success from the Start: Getting the Right People the First Time
Putting the �Pro� in Problem Solving
High-Performance Training 
Results-Oriented Leadership
Visionary Leadership
Tackling Turnover: Keep Good People Once You Get Them 
Time Management: Stop the Clock
Making Diversity Work 

Three other EI seminars�Going the Extra Mile: Service Skills for Front Desk Employees; Front Office: Guest Service Professionalism; Hospitality Communication�have also been updated and repackaged in a ready-to-lead format.
Ready-to-lead seminars from the Educational Institute are $249.95 for AH&MA members and $299.95 for non-members.  Participants manuals are $8 for AH&MA members and $10 for non-members; quantity discounts are available.  For more information or to place an order, call EI at 800-752-4567 or fax 800-349-0323, email [email protected] or visit EI�s web site at www.ei-ahma.org.  Outside the U.S. and Canada, call 407-649-8252 or fax 407-235-7848.

Established in 1953 as a nonprofit educational foundation of AH&MA, the Educational Institute is the world�s largest hospitality communication resource center, providing quality training and educational materials for the hospitality industry.

###
 
Contact:
Kathy Kennedy
407-999-8100
  www.ei-ahma.org/
[email protected]
 
 
Also: Hospitality Industry training tools available from EI

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