News Release

CONTACT: Dana C. Kelley Communications Coordinator 407-999-8100 Email: [email protected]


Hospitality Industry Training Tools Available

Established in 1952 as a nonprofit educational foundation of AH&MA, the Educational Institute is the world's largest hospitality communication resource center, providing quality training and educational materials for the hospitality industry.EI is dedicated to promoting professionalism in the hospitality industry through targeted resources that drive results. We pursue this misson with industry-driven research as the basis for all services, as well as our latest products.

Video and CD-ROM Training Tools Now Available

Food and Beverage Servers

Guestroom Cleaning

Recruitment and Retention

Multicultural Training

Front Office Employees

Improve Guest Service

Supervisory Skill Builders

Fully interactive CD-ROM training for food & beverage servers is now available from the Educational Institute.

 "Check Please" trains, evaluates and tests food and beverage servers for line level Hospitality Skills Certification through the Educational Institute of AH&MA. This CD-ROM program uses the latest in multimedia technology to train staff in critical areas of guest service. Video footage, 3-D digital animation and demonstrations allow employees to implement what they have learned in a virtual hotel environment.

"Check Please" is available for $295 plus shipping, handling and applicable sales tax.

 -

Save Time and Money with New Quality Guestroom Cleaning Video

"Housekeeping: Quality Guestroom Cleaning," this new, revised video from the Educational Institute, will show housekeeping staff the latest systematic cleaning methods. It demonstrates how to apply safety, speed, economy and thoroughness to all cleaning procedures. This 27-minute video provides methods for improving guest satisfaction while helping housekeepers:

 -

New Educational Institute Videos Help Recruitment and Retention

With the hospitality industry�s growth rate increasing and national unemployment numbers falling, finding and keeping skilled workers can be difficult. The Educational Institute of AH&MA introduces two new training videos that will help you find and keep skilled employees, "Recruiting & Interviewing" and "Retention & Motivation." Each video is designed to help department heads and general managers locate and retain productive employees. These videos outline:

Also, coming in early fall, "Recruiting & Interviewing" and "Retention & Motivation" on CD-ROM.

 -

Wordless Training Videos Make Multicultural Training Easy

The hospitality industry�s employees are becoming more culturally diverse, which means training can become difficult. To help, the Educational Institute introduces three new World Trainer wordless videos. These videos provide easy step-by-step training techniques in the areas of: busperson, security awareness and warewashing. The World Trainer video series eliminates worry over whether your training is understood and the need for multiple-language versions of training tools. All employees get the same message and learn the same useful skills. Other videos available in the World Trainer series are: "Guestroom & Bathroom Cleaning", "Floor Care", "Houseperson" and "Laundry."

 -

Give Front Office Employees Needed Training Boost with Educational Institute�s New Videos

Give your front office employees the skills they need with the Educational Institute�s new and revised Front Office training series. Each of the four videos supplies the boost front office employees need to provide guests with exceptional service. Video selections include:

 Each video is $169.95 plus shipping, handling and applicable sales tax.

-

Improve Guest Service with Educational Institute�s New Video

The new, revised "Managing Quality Guest Service" video is designed to help managers and supervisors raise the level of guest service in their areas. Managers and supervisors will discover how to:

"Managing Quality Guest Service" is available for $169.95 plus shipping, handling and applicable sales tax.

-

 Supervisory Skill Builders Series Now on Video

The Educational Institute�s "Supervisory Skill Builders" series is now available on video. Each 10-minute video supplies supervisors with much needed essentials for fine-tuning their supervisory skills. Video topics include:

The series includes a workbook and leaders guide to highlight key elements. The "Supervisory Skill Builders" series is available from the Educational Institute for $99.95 per video, plus shipping, handling and applicable sales tax.

-

Educational Institute

800 N. Magnolia, Suite 1800

Orlando, FL 32803

Tel: 407/999-8100 Fax: 407/236-7848

Toll-Free: 1-800-349-0299

E-mail: [email protected]


Search Hotel.Online | Back to Hotel.Online Main News Page | Back to Hotel.Online Press Release Page