Hotel Online
News for the Hospitality Executive


advertisement


Hilton Hotels & Resorts Launches Hilton Huanying,
a Tailored Experience for Chinese Travelers


MCLEAN, Va. & SHANGHAI--July 11, 2011--Hilton Hotels & Resorts today announced the global launch of Hilton Huanying, a tailored experience for Chinese travelers. Hilton Huanying takes its name from the Chinese word for “welcome,” and extends authentic experiences with amenities, service standards and dedicated Hilton Team Member training. Thirty hotels are already enrolled in the program, which debuts August 16 in San Francisco. The properties encompass many destinations popular among Chinese visitors including San Francisco, New York City, Hawaii and Vancouver in North America along with London, Tokyo and Sydney.

The program is backed by the Hilton brand’s extensive field research and more than two decades of hospitality leadership in China. Chinese travelers will find familiar comforts in three key touch points of the on-property experience (arrival, guest room and Breakfast at Hilton). Hilton Huanying continues Hilton Hotels & Resorts’ efforts to be the leading hotel choice for all travelers of Chinese origin from around the world.

“Every experience we share with our guests begins with a welcome. Hilton Huanying is an extension of our brand promise to ensure every guest feels cared for, valued and respected,” said Dave Horton, global head, Hilton Hotels & Resorts. “As the world prepares to welcome the growing number of Chinese travelers, we continue to lead and give guests compelling reasons to choose Hilton.”

Huanying offers a consistent guest experience with three signature hospitality touch points designed to make stays more enjoyable and comfortable: The arrival experience, guest room amenities and Breakfast at Hilton offerings.

Arrival Experience
  • Front desk Team Member fluent in Chinese
Guest Room Amenities
  • Tea kettles
  • Selection of Chinese tea available upon request
  • Slippers
  • Dedicated television channel broadcasting Chinese programming
  • Welcome letter written in Chinese
Breakfast at Hilton Offerings
  • Two varieties of congee with condiments; fried rice or fried noodles; dim sum selection; fried dough fritters (crullers); hard boiled eggs; fresh fruit; Chinese tea and soy milk.
  • Chinese culinary utensils include chopsticks and chopsticks holder; Chinese spoons and soy sauce dish.
Hilton Worldwide currently has 3,750 hotels around the world, 17 properties of which are in China, one of the world’s fastest-growing economies and leading hospitality markets. Hilton Worldwide intends to expand its presence in China to more than 100 properties in the next five years. Eight of the company’s hotels in China are in the Hilton Hotels & Resorts portfolio and the brand has another 49 properties in development. Hilton was able to determine the needs and expectations of today’s Chinese traveler that shaped Hilton Huanying by leveraging more than two decades of experience gained from operating in China in addition to the brand’s expertise as a global leader of hospitality.

Interviews with general managers at Hilton brand hotels in China and respected Chinese travel agencies complemented a three-month Hilton Huanying test program in early 2011 at three hotels in the U.S., UK and South Korea. The cumulative research findings guided the development of the Hilton Huanying philosophy while the cultural needs and desires of Chinese travelers became the foundation of the program’s roster of appropriately selected amenities and services that comprise the Hilton Huanying toolkit for participating hotels.

Beginning August 16, travelers can access a list of participating hotels and additional program details at www.hilton.com/huanying.

About Hilton Hotels and Resorts

One of the most recognized names in the industry, Hilton Hotels & Resorts stands as the stylish, forward thinking global leader in hospitality. From inaugural balls and Hollywood award galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all. The flagship brand of Hilton Worldwide continues to build upon its legacy of innovation by developing products and services to meet the needs of tomorrow's savvy global travelers while more than 144,000 Team Members shape experiences in which every guest feels cared for, valued and respected. Today, the Hilton Hotels & Resorts portfolio includes more than 540 hotels in 78 countries and the brand remains synonymous with "hotel." Access the latest Hilton news at www.hiltonglobalmediacenter.com or begin your journey at www.hilton.com. Social media users can engage with Hilton at www.twitter.com/hiltononline, www.facebook.com/hilton and www.youtube.com/hilton . Hilton Hotels & Resorts is one of Hilton Worldwide’s ten market-leading brands.

About Hilton Worldwide
Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For 92 years, Hilton Worldwide has been offering business and leisure travellers the finest in accommodations, service, amenities and value. The company is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Its brands are comprised of more than 3,600 hotels and 600,000 rooms in 82 countries and include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, Doubletree, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®. For more information about the company, visit www.hiltonworldwide.com.
.
Contact:

Hilton Hotels & Resorts
John Forrest Ales, + 1-703-883-5212
johnforrest.ales@hilton.com
or
Murphy O’Brien (for Hilton)
Lucy Zepp, + 1-310-586-7161
lzepp@murphyobrien.com
or
Ketchum Shanghai (for Hilton)
George Gu, +86 21 6353 2288 ext.115
george.gu@knprsh.com




.
Receive Your Hospitality Industry Headlines via Email for Free! Subscribe Here

To Learn More About Your News Being Published on Hotel-Online Inquire Here

 
Also See: Hilton Hotels & Resorts Opens Hilton Bodrum Turkbuku Resort & Spa in South Western Turkey / June 2011

Hilton Hotels & Resorts Opens 187-room Hilton Malabo in Equatorial Guinea, Marking Hilton's Entrance into its 78th Country / June 2011

Hilton Worldwide Names Haitham Matter As Regional Vice President of Sales for Middle East & Africa, Eastern Europe, Turkey & Russia / May 2011

Kristin Campbell Joins Hilton Worldwide as Executive Vice President and General Counsel / May 2011

Hilton Worldwide Names Anne Marie Chua as Director, Corporate Communications, Asia Pacific / May 2011

Hilton Worldwide and Eros Group Sign Management Agreement for Two Hotels in India, the 173-room Hilton New Delhi Mayur Vihar and 196-room DoubleTree by Hilton New Delhi Mayur Vihar, Tripling Hilton's Presence in India / April 2011

Hilton Worldwide Opens First DoubleTree by Hilton in the United Arab Emirates with 126-key DoubleTree by Hilton Ras Al Khaimah / April 2011

Hilton Worldwide Opens First DoubleTree by Hilton in the Middle East with 172-room DoubleTree by Hilton Aqaba in Aqaba, Jordan / April 2011

DoubleTree by Hilton Opens 214-room DoubleTree by Hilton London–West End Operated by Southhampton Row Hotel LLP and Managed by Crimson Hotel Group / March 2011

Hilton Worldwide Signs Franchise Agreement with Tehelne Pole a.s. for New-Build 120-room DoubleTree by Hilton Bratislava in Slovakia’s Capital City, Bratislava / February 2011

Hilton Worldwide Signs Two Management Agreements with China’s Zhejiang Jiacheng Holding Group for Conversion Project 137-room Hilton Garden Inn Shaoxing and New-Build 296-room DoubleTree by Hilton, Shaoxing County / February 2011

Hilton Worldwide Appointed by TCC Land Group to Manage Two Properties in Bangkok, Thailand; a New Build 287-room Hilton Hotels & Resorts Hotel and a Conversion/Rebrand as a 182-room DoubleTree by Hilton Hotel / February 2011

Hilton Hotels & Resorts Enters Manhattan's Fashion District with the Reflagging of 280-room Fashion 26 as Hilton New York Fashion District / February 2011

Hilton Worldwide Signs Management Agreement With Bin Otaiba Investment Group for the 259-Room Hilton Sharjah, a Conversion Property in the UAE, Scheduled To Open Q4 2011 / February 2011

Hilton Worldwide Signs Management Agreement with Silhouette Island Resort Limited for 111-villa Hilton Seychelles LaBriz Resort & Spa, a Conversion Property, Schedueld to Open March 2011 / December 2010

London & Regional Partners Limited Opens the 177-room Doubletree by Hilton, Novosibirsk Russia; A Strategic Development Alliance with Hilton Worldwide Expects to Add 25 Hilton Branded Hotels Across Russia / October 2010

Hilton Hotels and London & Regional Properties Limited Enter a Strategic Development Alliance Expected to Build Approximately 25 Hotels Across Russia; To Open in 2008, the First Doubletree by Hilton Branded Hotel in Novosibirsk, Russia’s Third Largest City / April 2008
.

To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch

Home | Welcome| Hospitality News
| Industry Resources

Please contact Hotel.Online with your comments and suggestions.