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 Makes Sure No Guest Requests are 'Lost in Translation'

runtriz™ launches a global communication platform and content management system
that offer dynamic, multi-language capabilities for hotel staff and guest


Visit Booth 1835 at HITEC

Los Angeles – June 22, 2011 – runtriz™ now makes its suite of mobile communications, marketing and on-demand services available to hotel properties and their guests in one of 57 languages via its dynamic communication platform and content-management system. The solution is on display this week at the Hotel Industry Technology Exposition & Conference (HITEC) in Booth 1835 at the Austin (Texas) Convention Center. 

 
The runtriz™ Hotel Evolution platform offers hotel guests access to all property services at their fingertips via any device – smartphone, tablet or laptop – anytime, anywhere, and pre- or post check in. For hotel staff, it enables them to communicate with their guests more efficiently and effectively than ever before, plus capture key data to drive a richer guest experience and significant, incremental revenues.
 
"We are very excited to launch the newest version of our global communications platform and content management system that offer our clients the opportunity to engage their guests in 57 languages," said Matt Allard, runtriz™ founder and CEO. "It's quite difficult for a hotel to offer personalized service if they can't communicate their services and amenities offerings in guests' native language. With deployments in several countries across multiple continents, we are making all mobile content multi-language compatible.
 
“If a non-English speaking traveler is visiting the United States, for example, she can view information on Hotel Evolution and submit service requests, all in her native language," he said. "Equally important, all communications submitted by the guest are automatically translated into English within the platform, and distributed in real-time to the appropriate hotel department. It's an extremely flexible program that takes personalization of guest services to a new level."
 
Two-thirds of the world do not speak English, yet most U.S.-developed mobile services platforms don't support the needs of non-English speaking travelers.  runtriz™ has done everything possible to ensure that all guest requests can be communicated in a language that benefits both those sending requests for service and those receiving the requests. Foreign travelers are frequently intimidated by having to communicate in person or over the phone with hotel staff that don’t speak their native language. Even worse, they often don’t communicate at all. Hotel Evolution makes it easy for all guests and hotel staff to communicate with one another, and ensures that guests have the positive and complete experience they deserve.
 
HITEC attendees are encouraged to stop by the runtriz™ Booth No. 1835 to see how quickly and easily a hotel's app can be translated into one of 57 languages. To pre-schedule an appointment at the premier hotel technology event, call Chad Fisher at (323) 230-9727.
 
For more information on the products and services runtriz™ offers, please visit its website at www.runtriz.com.

About runtriz™

runtriz™ is the premier Los Angeles-based global hospitality network specializing in mobile solutions for innovative hospitality brands.  The firm has developed cutting edge interactive applications that allow their partners to provide customers with unparalleled service. The brand’s portfolio of services, including the highly lauded Hotel Evolution application, puts consumers back at the center of the value proposition by placing retail, hospitality and residential services in the palm of their hands. For more information, visit runtriz.com

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Contact: 

Matthew Allard 
Founder/President 
runtriz 
Tel: (323) 230-9727
matt@runtriz.com

Barb Worcester 
PRPRO 
Tel: (440) 930-5770 
barbw@prproconsulting.com

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Also See: Former Executives of Starwood, Disney, and American Express Join runtriz™ / June 2011

runtriz™ Bringing Right Vibe to Guests Via Prescriptive Music Partnership / June 2011

runtriz™ Opens Global Operations in Tel Aviv; Alan Goldschneider to Lead EMEA Growth / March 2011

runtriz™ Expands to International Markets Starting with Turkey and the Maldives / October 2010

The Redbury @ Hollywood and Vine is Rolling Out the Red Carpet with 'iPad' Apps and Mobile Hotel Services from runtriz™ / September 2010

Runtriz Releases Version 2.0 of Hotel Evolution Adding Flexibility, Scalability and Compatibility; Service runs on iPad, iPhone, iPod Touch, and desktops to provide even easier customization of administrative tasks and flexibility, multi-language support for guests / June 2010

White Lodging Revving Up Mobile Services with runtriz™  at Westin Austin at The Domain; Service runs on iPad, iPhone, iPod Touch, Blackberry, Palm Pre and more to supply travelers visiting the high-tech, high-entertainment area of Austin with fingertip access to services / June 2010

Ultra-Luxury Beachfront Resort Now Offering runtriz -Driven Guest Services; Santa Monica s famed Shutters on the Beach hotel responds to guest requests with one touch, thereby redefining the luxury experience / April 2010

The Americana at Brand and The Grove Tap runtriz™ to Give Residents, Patrons One-Touch Access to Smart Living, Shopping / March 2010

runtriz™ Delivering Mobile Guest Facing App for SLS Hotel at Beverly Hills; Branded "GoSLSHotel," the smartphone application puts all hotel services at guests fingertips; runtriz™ becomes a valuable tool for hearing impaired travelers, Green initiatives / February 2010
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