News for the Hospitality Executive
Newmarket International Receives 2011 Markettools Achievement In Customer Excellence (ACE) AwardPrestigious Award Recognizes Leaders in Using Enterprise Feedback Management (EFM) to Increase Customer Satisfaction and Improve Business Results
Portsmouth, NH, March 1, 2011 – Newmarket® International, Inc. (www.newmarketinc.com), the worldwide leader in market intelligence, group distribution, sales and event execution software solutions for the hospitality industry, today announced that the company has won 2011 MarketTools Achievement in Customer Excellence (ACE) Awards in the areas of Worldwide Customer Support, Platinum Customer Support, Americas Customer Support, and Americas Project Management. 2011 marks the fifth consecutive year Newmarket International has been recognized for customer excellence with a MarketTools ACE Award. The accolades demonstrate Newmarket International’s continuing commitment to delivering outstanding customer service and support to its global customer base.
The MarketTools ACE Award certifies, acknowledges, and celebrates outstanding achievement in customer satisfaction. Receiving a MarketTools ACE Award is a distinct honor that demonstrates Newmarket International’s rigorous application of enterprise feedback processes and its outstanding performance as measured by those processes. Only a small percentage of MarketTools’ clients, already a select group highly committed to customer, employee and partner satisfaction, qualify for the award.
“We are honored to have been awarded a MarketTools CustomerSat ACE Award. The MarketTools CustomerSat ACE Award is a testament to our commitment to deliver the best customer experience possible,” said Jeff Hiscox, President and CEO, Newmarket International.
“High customer, employee and partner satisfaction levels are critical drivers of business growth and long-term profitability,” said Scott Arnold, president and CEO of MarketTools, Inc. "We are delighted to recognize Newmarket International for its commitment to achieving the highest levels of satisfaction and loyalty, and we are proud that they rely on MarketTools CustomerSat for their enterprise feedback management initiatives.”
the MarketTools ACE Awards
Newmarket International, Inc. (www.newmarketinc.com) is the leader in delivering market intelligence, group distribution, sales and event execution software solutions to the global hospitality and entertainment industries. Newmarket International’s suite of business solutions can be found in hotels, casinos, restaurants, visitor bureaus, stadiums, meeting arenas and convention centers throughout the world. Newmarket International has over 24,000 software installations in over 154 countries. Newmarket International is headquartered in Portsmouth, New Hampshire, with international offices in London, Shanghai and Singapore. For more information, please visit www.newmarketinc.com.
* * *All trademarks are the property of their respective owners
To Learn More
News Being Published on Hotel-Online Inquire Here
International, Inc. Acquires Hospitality Information Services, Inc.
/ September 2010
|Newmarket International and Elite Meetings International Partner to Enable Direct Online Connectivity between Hospitality Venues and Meeting Planners; SpeedRFP™ to Integrate with MeetingBrokerSM and Directly Connect to Leading Sales and Catering Solutions Offered by Newmarket International / May 2010|
|Newmarket International Receives 2009 MarketTools CustomerSat Achievement in Customer Excellence (ACE) Award; Prestigious Award Recognizes Leaders in Using Enterprise Feedback Management (EFM) to Increase Customer Satisfaction and Improve Business Results / April 2010|
|Newmarket® International Welcomes Paul Barron as Vice President Global Accounts; Focus Will Be on Driving Revenue and Profitability for Customers / February 2010|