News for the Hospitality Executive |
Newmarket
International Receives 2011 Markettools Achievement In Customer
Excellence
(ACE) Award Portsmouth, NH, March 1, 2011
– Newmarket®
International, Inc.
(www.newmarketinc.com), the
worldwide leader in market
intelligence, group
distribution, sales
and event execution software solutions for the
hospitality industry,
today announced that the company has won 2011 MarketTools Achievement
in
Customer Excellence (ACE) Awards in the areas of Worldwide
Customer Support, Platinum Customer Support, Americas Customer Support,
and
Americas Project Management.
2011 marks the fifth consecutive year Newmarket
International has been
recognized for customer excellence with a MarketTools ACE Award. The
accolades
demonstrate Newmarket International’s continuing commitment to
delivering outstanding
customer service and support to its global customer base. The
MarketTools ACE Award certifies, acknowledges, and celebrates
outstanding
achievement in customer satisfaction. Receiving a MarketTools ACE Award
is a
distinct honor that demonstrates Newmarket International’s rigorous
application
of enterprise feedback processes and its outstanding performance as
measured by
those processes. Only a small percentage of MarketTools’ clients,
already a
select group highly committed to customer, employee and partner
satisfaction,
qualify for the award. “We
are honored to have been awarded a MarketTools CustomerSat ACE Award. The MarketTools CustomerSat ACE Award is a
testament to our commitment to deliver the best customer experience
possible,”
said Jeff Hiscox, President and CEO, Newmarket International. “High
customer, employee and partner satisfaction levels are critical drivers
of
business growth and long-term profitability,” said Scott Arnold,
president and
CEO of MarketTools, Inc. "We are delighted to recognize Newmarket
International for its commitment to achieving the highest levels of
satisfaction and loyalty, and we are proud that they rely on
MarketTools
CustomerSat for their enterprise feedback management initiatives.” About
the MarketTools ACE Awards Newmarket International, Inc. (www.newmarketinc.com) is the leader in delivering market intelligence, group distribution, sales and event execution software solutions to the global hospitality and entertainment industries. Newmarket International’s suite of business solutions can be found in hotels, casinos, restaurants, visitor bureaus, stadiums, meeting arenas and convention centers throughout the world. Newmarket International has over 24,000 software installations in over 154 countries. Newmarket International is headquartered in Portsmouth, New Hampshire, with international offices in London, Shanghai and Singapore. For more information, please visit www.newmarketinc.com. About
MarketTools, Inc. *
*
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Contact:
Marty Denning |