Hotel Online
News for the Hospitality Executive

 

Ariane Systems Unveils Allegro Online/Mobile/Kiosk Check-in/out
Technology Platform at Equip’Hotel 2010
 
Flexible new software solution allows hotel guests to check in when and where they choose from any
web-enabled device, making it possible to bypass the front desk


Paris & Montreal — November 10, 2010 Ariane Systems, the world leader in self-service check-in/out technology for the hospitality industry, will officially debut its newly developed Allegro Online/Mobile/Kiosk check-in/out technology solution to the global hospitality industry at Equip’Hotel, being held in Paris November 14 to18.
 
Ariane’s revolutionary new technology, which will be piloted by Choice Hotels Scandinavia in the first quarter of 2011, has been in development for just over six months, since the European Regional Development Fund selected Ariane Systems’ mobile strategy to receive government financing, calling it “one of the most innovative research and development projects for 2009.” A Technical Advisory Board consisting of a select group of the top hotel companies in the world, including InterContinental Hotels Group, Hilton Worldwide, Louvre Hotels, Choice Hotels Scandinavia and Rezidor Hotel Group, has since provided industry expertise and guidance to Ariane Systems toward the design and development of the project.

The flexible new Allegro Online/Mobile/Kiosk check-in/out technology solution allows hotel guests to check in and out, when and where they choose, on whichever web-enabled device they prefer. Whether from their personal computer, laptop/netbook, PDA, web-enabled cell phone, iPad or hotel kiosk, the check-in/out process is quick and efficient with Allegro, saving a substantial amount of time for guests while maximizing operational efficiency for the hotel. Additionally, Ariane Systems’ recently announced a partnership with OpenWays’ Mobile Key technology that adds the option to allow guests to bypass the traditional front desk completely, using a mobile phone to activate the door lock and gain secure access to their assigned room.
 
The solution’s flexibility also extends to payment options, allowing payment to be made via credit card or PayPal account, which benefits the hotel by collecting advance payment prior to the guest’s arrival.

“By leveraging the power of mobile and interactive technology, which is used by over 5 billion people worldwide, Ariane’s Allegro self-check-in/out solution is preparing the global hotel industry for future growth and opportunities,” said Laurent Cardot, CEO of Ariane Systems. “Hotels today are connecting with Generation Y through online- and mobile-enabled device communication and social networking tools, and that is laying the groundwork for new and improved hotel services, such as mobile concierge and keyless guestroom access. We are excited to be a part of this quantum leap in hotel technology and look forward to implementing our new solution at forward-thinking hotels around the globe.”

In addition to simplifying and streamlining the check-in process, Ariane’s Allegro Online/Mobile/Kiosk Solution also provides a flexible, scalable and customized platform for all communications with the guest. The Allegro system automatically detects the device being used during the check-in process and uses a “push mode” to send notifications to the guest through that same channel in the appropriate format, such as check-in confirmation, room number, maps/directions, special offers, etc. When a guest switches devices, Allegro dynamically adapts, ensuring a high level of continuity and further enhancing the overall guest experience.

A newly designed upsell module built into the Allegro platform acts as an integrated CRM system, providing the hotel with a unique method of introducing pre-check-in offers to the guest, which then automatically post to the guest folio and ultimately increase revenue for the property. Upsell options can include upgraded room types, wireless Internet, breakfast and other hotel-specific options, such as food & beverage, spas, golf courses, shops or casinos.

Other important benefits of the Allegro solution include the ability to interface with other hotel technology systems and with existing loyalty programs. By driving guests directly to the hotel’s branded website for booking and Internet check-in, distribution costs can be significantly reduced. Through integration with the hotel’s PMS, the check-in process is automated and data is collected for future use. When interacting with the Allegro system, guests may select their preferred language from 15 international language options that are built into the platform. Because guest preferences are stored and used to customize guest communications, the level of personal service can be increased and guest loyalty to the hotel and/or brand is maximized. The system can also be used to communicate with loyalty program members and increase signup and retention. This also generates increased brand awareness by enabling innovative mobile and web-enabled technologies desired by today’s tech-savvy travelers, and exceeding the loyal program member’s expectations by offering convenience, choice and control through the electronic check-in process.

Because Ariane’s Allegro solution operates in a web-based “Cloud” environment, it is considered environmentally responsible, and has the potential to earn LEED points for hotels and reduce the carbon footprint of the industry as a whole by creating a completely paperless communication platform. 

The Ariane Allegro Online/Mobile/Kiosk Check-in/out Solution is compatible with iPhone, Blackberry, Android, Windows Mobile and Symbian (Nokia) cell phones, as well as all other web-enabled mobile devices and all carrier networks. Allegro is also compatible with all major key technologies, including mobile key, magstripe, smart and RFID card technologies.

For more information, please visit stand F44, Hall 2 at Equip’Hotel, at Paris Porte de Versailles, November 14 to 18, or contact Christelle Pigeat at Ariane Systems at +1 (514) 295 5944, email cpigeat@ariane.com.
 
About Ariane Systems | Ariane Systems is the world’s leading provider of self check-in / check-out technology solutions for the hospitality industry. Founded in 1998 by Michel Lavandier and Laurent Cardot, Ariane now has over 1,600 installations running at hotel properties in 20 countries. Numerous hotel chains utilize Ariane’s electronic kiosk solutions to streamline the check-in/out process. These include Accor, B&B Hotels, Choice Hotels, Fasthotel, InterContinental Hotels Group and Starwood Capital’s Louvre Hotels, among others. With corporate headquarters based in Paris, France, Ariane Systems maintains regional offices in the UK, Germany, Spain, Benelux, Scandinavia, the Middle East and North America. For more information, please visit www.ariane.com.

.

For more information, contact:
 
Christelle Pigeat
Ariane Systems North America
cpigeat@ariane-systems.com
Tel: +1 (514) 295 5944
 
Media Inquiries, contact:
Andrea Roland
Plan A Public Relations & Marketing, Inc.
andrea@planapr.com
Tel: +1 (407) 905 0608

.
.
Ariane Systems Recent News:

Ariane Systems’ Self-Service Check-in/out Kiosks Installed in 3 Stars Hotel’s First MaxHotel Concept Property; Self-service concept helps hotel group lower operational costs and provide value for guests / November 2010
Ariane Systems Joins Forces With OpenWays to Offer World’s First Fully Automated Hotel Check-in/out Solution; New technology partnership expected to revolutionize hotel check-in/out experience for guests and optimize operational efficiency for hoteliers worldwide / November 2010
Ariane Systems Assembles Technical Advisory Board to Guide Development of Next Generation Check-in/Out Technologies; Industry leading hospitality supplier to receive input from five leading hotel groups in development of future check-in/out systems / September 2010
Ariane Systems Surpasses $5 Billion in Guest Transactions Completed Through Self-Service Kiosk Solution Worldwide; Leading hospitality industry kiosk supplier reaches major milestone in self-service guest transactions through electronic check-in/out solution / August 2010
Ariane Systems Selects Plan A Public Relations & Marketing to Manage Global Communications Strategy; Leading hospitality industry kiosk supplier prepares for rapid growth as it brings revolutionary new check-in/check-out technologies to market / August 2010

.

To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch
Home | Welcome| Hospitality News | Classifieds
Industry Resources
Please contact Hotel.Onlinewith your comments and suggestions.