|BEVERLY HILLS, Calif., March 10, 2004
– Doubletree recognized its properties for outstanding efforts in 2003
as part of the brand’s Hotel Performance Awards Program, which was held
March 2-5 during the Hilton Hotels Corporation’s Full-Service Brand Conference
in Chicago. Eleven awards were presented to hotels chosen from the
brand’s 160 hotels across the U.S., Canada and Latin America.
Each hotel received a trophy and individual recognition at specially planned
celebratory receptions during the conference.
"There is nothing more powerful than an organization of caring people
who come together and make a positive difference for their loyal customers.
We are proud to present the Doubletree Hotel Performance Awards Program
to acknowledge those hotels that have created an outstanding hotel experience,
as well as encourage all of our properties to meet and exceed our guests'
expectations," said Dave Horton, senior vice president -- brand management
Finalists for the Connie Awards and Doubletree Pride Awards were determined
by two key components of the Doubletree Balanced Scorecard rating system:
a Brand Consistency Index (a measurement of Physical Condition, Cleanliness,
and compliance with Brand Standards) and Guest Loyalty Scores (a
combination of three scores from the Doubletree Customer Loyalty Tracking
Named in honor of company founder Conrad Hilton, the top-performing
hotel in each of the three Doubletree product lines with the highest overall
hotel performance scores receives this distinct recognition:
DOUBLETREE PRIDE AWARDS
DOUBLETREE HOTELS & RESORTS – Hotel Roanoke & Conference Center,
DOUBLETREE GUEST SUITES – Doubletree Guest Suites Naples, Florida
DOUBLETREE CLUB – Doubletree Club Lake Buena Vista, Florida
The brand also was proud to present its Doubletree Pride Awards.
Combined with the Connie Award winners listed previously, these awards
are presented to an additional top five hotels across all brand product
Additional awards were presented for an outstanding commitment to Doubletree
CARE culture employee program as well as exceptional community service
Doubletree Guest Suites Phoenix – Gateway Center, Arizona
Doubletree Guest Suites Washington DC, District of Columbia
Doubletree Guest Suites Naples, Florida
Doubletree Hotel Biltmore/Asheville, North Carolina
Hotel Roanoke & Conference Center, Virginia
DOUBLETREE 2003 CARE CUP – HOTEL ROANOKE &
CONFERENCE CENTER, VIRGINIA
The Doubletree 2003 CARE Cup, one of the most prestigious hotel performance
awards presented by the brand, was proudly presented to the Hotel Roanoke
& Conference Center, Virginia. This hotel demonstrated consistent
and exceptional performance on:
DOUBLETREE CRYSTAL COOKIE AWARDS
Quarterly summary reports (CARE Packets) they presented for each of the
three qualifying quarters of 2002, which illustrates how hotel team members
care about their guests, their team members and their local community.
The full-service hotel also scored consistently in the top 10% of the Doubletree
Brand Promise Index – a measurement of the
Doubletree delivery of CARE Values to hotel guests.
Doubletree Crystal Cookie Awards are presented to those hotels who demonstrated
outstanding service to their local community.
Doubletree Hotel Charlottesville, Virginia - In September 2003, Hurricane
Isabel devastated several cities and towns up and down the Mid-Atlantic
Seaboard. The team members at the Doubletree Charlottesville, which
was the only fully functioning hotel in the region after the storm, turned
misfortune into a triumph of teamwork and cooperation. Because of
the power outage that ensued following the hurricane, the Doubletree Hotel
Charlottesville was fortunate enough to be able to serve hot meals and
coffee to hotel guests and members of the community. Game rooms
were set up for kids and employees even made special trips to provide dog
bones, catnip toys, rabbit food and bird seed to furry and winged members
of people’s families. For several days, employees performed double
shifts to meet the needs of their customers. The American
Red Cross presented the hotel with a special letter of commendation, as
the Doubletree was able to house several evacuees and their families, as
well as repair crews from other states who brought the region back to normal.
Themed “Seize The Day,” Hilton Hotels Corporation’s Full-Service Hotel
Conference offered opportunities for hotel owners, general managers and
corporate team members to learn, network and build relationships through
general sessions, brand-specific meetings, workshops and award presentations.
Doubletree San Diego Golf Resort, California - The wildfires that ravaged
Southern California in October 2003 left an indelible impression on our
Doubletree team members who lived in the San Diego area. The fires
came closest to the Doubletree San Diego Golf Resort in the northeastern
section of San Diego County. Not only did the entire hotel team pull
together to support and assist fellow family members, they also provided
special support to area firefighters and offered members of the local community
discounted room rates. During the weeks just before the fires, the
CARE Committee at the hotel began working with a local elementary school
as part of the Doubletree Teaching Kids to CARE™ program. After the
fires subsided, the hotel team decided to extend the valuable lesson of
giving to others in the community one step further. Not only did
the hotel provide two second grade classes at Los Penasquitos Elementary
School with 2,003 of the brand’s signature chocolate chip cookies as part
of the program, they worked with the kids to conduct a Community CARE Cookie
Sale. This fundraiser resulted in a donation of hundreds of dollars
to the San Diego chapter of the American Red Cross to replenish funds from
their Disaster Relief Fund and a thank you of chocolate chip cookies to
local firefighters, who worked long hours to save the lives and homes of
thousands of people across San Diego County.
Hilton Hotels Corporation is recognized internationally as a preeminent
hospitality company. The company develops, owns, manages or franchises
nearly 2,200 hotels, resorts and vacation ownership properties.