by Carl J. Erikson,
CHA, CRDE, Director of Possibilities, Aspire Marketing & Training June
2003
Most managers and supervisors know their leadership
actions can have a dramatic effect on the performance of employees, the
team around them, and the hotel�s overall success.
Making it happen is the challenge! Many steps
can be taken to �set the stage� for successful collaboration between all
levels of employees working at your hotel. Some ideas on how to develop
a collaborative culture follow:
Communicate, Communicate, Communicate
Support open, honest, and frequent dialog among
your employees and encourage
them to share ideas or concerns. Talking counts!
If effective communication was easy �
everyone would do it.
Model Collaboration
Because you�re in a leadership role, people watch
what you say and especially what you do.
Walk it then talk it.
Know the People You Work With
Talk with them about their needs and priorities.
Listen to what they are saying and
how they feel.
They�ll care if they know you care.
Praise Collaborative Performance
Recognize your team for work they did collaboratively.
Make a point to show your
appreciation. Support individual as well as team
efforts.
Look for the right not the wrong.
In the end if you work collaboratively with your
employees, they will deliver better, smarter and faster results.
Now is the time to take your team to the next level.
©2002-2003 Aspire Marketing
About Aspire Marketing:
Aspire
Marketing is a leading provider of revenue improvement tools, training
and marketing services to the hospitality industry. Through a variety of
innovative approaches and resources, Aspire works with each business from
its heart and soul to help companies strategically capitalize on their
unique business opportunities and improve their revenues. Committed to
inspiring people, Aspire specializes in tools that maximize market share
and revenue improvement, re-energizing sales efforts, and driving powerful
results. Founded in 1995, Aspire Marketing & Training has headquarters
in Scottsdale, Arizona, with a network of hi-impact professionals across
the country. |