HotelTraining.com introduced the first reservation sales training program designed specifically for delivery via the Internet in August 1998.  Since that date, the company has provided reservations training to hotels and reservations centers in the United States, Australia, Western Europe and Asia.

The STAR (Sales Training for Agents in Reservations) Workshop is more effective and less expensive than traditional seminar style training programs. The workshop trains agents to sell a reservation using an easy and enjoyable interactive format that includes text, animation, and audio. Instant feed back on performance is provided by way of multiple choice and fill-in-the-blank answers and tracking as well as quality assurance shops. All reporting, including audio, can be deposited on the web site for client review 24 hours a day 7 days a week.  Constant and consistent delivery of training materials using an interactive format with audio enhances learning and improves retention by as much as 60% over traditional seminar style programs. Interactive review sessions provide positive re-enforcement for correct answers as well as hints to help guide the participant when incorrect answers are given.   

Jay Delerno, President of HotelTraining.com, said �The traditional on-site reservations training seminars have become too expensive for most hotels when you consider the turnover rate in reservations and the front desk�. 

Moreover, the thousands of dollars spent for on-site training are inefficient and often ineffective. He went on to say, �On-site training is a one-time event. With access to Internet Based Training, employees can access our workshop 24 hours a day 7 days a week. They can work at their own pace and revisit our STAR training program as frequently as they wish and monthly fees for a hotel with 150-250 rooms is less than half the cost of a 2 day on-site program." 

HotelTraining.com also develops private label and custom training to be hosted on its web site, which are available to clients through restricted password access.  HotelTraining.com currently provides private label and custom training to over fifteen thousand {15,000} hotels and seventeen Central Reservations Offices worldwide.  HotelTraining.com private label and custom training corporate clients include such outstanding companies as Marriott, Hampton Inns, SRS-WORLD HOTELS, WorldRes.com and TRUST International.

The Dow Hotel Company founded in 1998 is one of the hospitality industry's most innovative management and ownership companies. The company manages high quality, full service hotels for active investors who believe that their interests can be aligned with those of it's partners, customers and employees. In April of 2001, the company was named the top hotel management company in gross revenue gains by Hotel Business Magazine. And, since the time that the article was tabulated, revenues have doubled. Murray Dow, founder and president said "we believe that success comes not only from repositioning and market analysis, but also from basic, hard driven sales and marketing effort as part of an overall management process." The company expects to add several properties this year, and are actively seeking to acquire first class hotels nationwide.  The Dow Hotel company currently operates the Radisson Hotel, Sacramento California, The Embassy Suites O'Hare - Rosemont, Illinois, The Doubletree Hotel Virginia Beach, Virginia, Clarion Norfolk, Virginia and the Radisson Hotel Cleveland Airport.  Additional information regarding the company can be found the company web site http://www.dowhotelco.com/ or by calling  206-575-3600. 

For additional information regarding access to a sample custom training tutorial, or the STAR Workshop, Tom McCarthy's "Handling the Telephone Inquiry" Sales Workshop, or GRAND Services Workshop, please see the contact information below.  A free sampling of all of the workshops is currently available on the company's web site at, <http://www.hoteltraining.com>.