�The creation of the Custom Training Division was the next logical step for us� said Jay Delerno, President of MacDel Inc., d/b/a HotelTraining.com. Delerno went on to say, �The exposure we have had at the HITEC shows has produced numerous inquiries from hotel software and hardware vendors as well as operators of Call Centers. Companies are seeking low cost, effective, and timely training solutions they can implement to educate hotel and Call Center employees on how to more efficiently utilize the products being installed in hotels and how to sell a reservation.  Staff turnover is an on-going problem and Internet Based Training offers companies a cost effective, consistent, and constant training alternative. A company that wants to deliver their training over the Internet is no longer required to make large capital expenditures to acquire software, develop the training materials as well as hire a staff to address the on-going issues of site hosting, maintenance of training materials and technical support.

The goal of the new division is to work with Call Centers, vendors and suppliers to develop their existing on-site training materials into a complementary support training option that can easily be accessed to provide refresher training to current employees or new hires.  

An Internet Based Training program provides access to on-demand training, tracking of each trainee�s progress as well as in-depth reporting for each trainee. The training is provided with an interactive format that includes text, animation, and audio.  Depending on bandwidth delivery options, video may also be incorporated. Performance feedback is provided by way instant responses that are given for every answer submitted by a trainee.  Interactive responses to test questions may be in the form of a multiple-choice selection, clickable image selection, or a fill-in-the-blank answer. By providing administrative access to a program, the Call Center, supplier or vendor can review trainee history as well as all corresponding reports.

�We favored HotelTraining.com for a number of reasons.  The company was capable of customizing an online training program to meet our specific sales criteria.  Their program delivers an identical training curriculum to each participant, making it easier to track test results as well as return on investment,� stated Connie Rheams, President of TRUST in the Americas.  �Our Global Call Centers are consistently noted by our clients are a significant resource and deciding factor when companies chose TRUST for their reservations technology solutions.  We are looking to HotelTraining.com to help build on that success.�

TRUST International operates three Global Call Centers serving 36 countries in their local languages.  Call Center locations include Frankfurt, Singapore and Orlando Florida.
 
About HotelTraining.com
HotelTraining.com currently provides Internet Based Training for reservation sales and guest service training workshops to the hospitality industry. Custom training workshops are provided to a number of Internationally known hotel and hotel vendor companies such as Marriott, SRS-WORLDHOTELS, and WorldRes.com.  The company currently provides custom training to over 15,000 hotels and nineteen Call Centers worldwide. Examples of custom training can be reviewed by contacting HotelTraining.com by e-mail or telephone.  A new training workshop for group sales will be introduced within the next 90 days. Demos of the STAR and GRAND SERVICE Workshops as well as the STAR Workshop money back Guarantee are available at http://www.HotelTraining.com

About TRUST International
TRUST International (www.trustinternational.com) is a member of the Bertelsmann Group, the international media giant.  TRUST develops and implements a state-of-the-art central reservation system, providing tailor-made, real-time reservations and global distribution solutions for the hospitality industry.  TRUST services provide real-time solutions that seamlessly connect hotels and bookers worldwide, including private label telephone lines, connectivity to all Global Distribution Systems (GDS) and to various Web sites and Internet platforms.  TRUST maintains three offices worldwide including the Headquarters in Frankfurt, the Americas office in Orlando, Florida, and an Asia Pacific communication center in Singapore.  Among TRUST�s clients are some 1,300 hotels at 685 destinations in 95 countries such as SRS-WORLDHOTELS, Four Seasons Hotels & Resorts, Steigenberger Hotels & Resorts, Pan Pacific Hotels & Resorts, Kempinski Hotels & Resorts, Dorint Hotels & Resorts, Mövenpick Hotels & Resorts, Mandarin Oriental Hotel Group, Swissôtel Hotels & Resorts, Oberoi Hotels, Astron Hotels, and Small Luxury Hotels of the World.