November 28, 2000 - To create and maintain a custom portal for each
hotel, Wiredinn needed a template-based content management solution to
provide easy design and continuously updated content. Additionally,
they needed a solution that allowed non-technical people to use the software
and take ownership of the content.
| Challenges: Enable travelers around
the world to remain connected while on the road by providing them the content-rich
Wiredinn Portal.
Solution: NCompass Resolution 3.0
running under Microsoft Windows NT.
Quotable: �I couldn�t be happier
than I am with NCompass and Resolution,� said Dan Hanrahan, vice president
of global eBusiness, Wiredinn. �Resolution met every need we listed in
our RFP, and NCompass� customer service is outstanding. It�s clear
that the company really cares about the quality of its product and is continually
looking for ways to help our business.�
Company: Wiredinn
Business: Global provider of turnkey
Internet connectivity solutions that combine premium, high-speed Internet
access and a world-class, content-rich portal for hoteliers and travelers
around the world. |
| Web Content Management Solution Critical to
Wiredinn Portal Success �We expect to roll this service out across
hundreds of hotels around the world,� said Dan Hanrahan, vice president
of global eBusiness for Wiredinn. �To do this, we need the ability
to manage the broad range of content coming into the Portal from a variety
of sources, and to provide an intuitive tool that hoteliers can use to
manage their own content within the Portal. We need a powerful Web
content management solution.�
Resolution: �The Most Scalable, Flexible, Powerful and Easy-To-Use
Product on the Market� NCompass Resolution was one of five content management
solutions, including Vignette and Interwoven, evaluated by Wiredinn.
According to Hanrahan, after examining the various solutions, the decision
was an easy |
| Wiredinn uses Resolution to create, manage, update and maintain content
featured on it�s customized Web Portal, which International travelers use
when they access the Internet at many of the world�s finest hotels.
�Resolution provides an intuitive and
powerful way for a hotel�s non-technical employees to create and customize
their content, thereby providing a more relevant and powerful online experience
for their guests. We chose Resolution above other content management solutions
because it was the most scalable, flexible, powerful and easy-to-use product
on the market.�
Dan Hanrahan, Vice President of Global e-Business, Wiredinn. |
|
one. �We chose Resolution over the others because it was the most scalable,
flexible, powerful and easy-to-use product on the market,� he explained.
�We found Resolution to be the most complete, out-of-the-box solution.
It was refreshing to sit through the Resolution demo without hearing, �Well
this isn�t quite working yet,� or �No we don�t offer that feature yet but
it�s slated for the next release.�
�We also didn�t want to get locked into a solution that would require
spending millions of dollars on professional services to get it to work.
Resolution provided a really nice balance of powerful out-of-the-box functionality,
tight integration with our Microsoft Windows NT development environment,
and a very intuitive authoring interface that even the least tech-savvy
end-users could learn. Anyone who�s ever worked with Microsoft Office
can learn how to use Resolution to create and update content sections very
easily. The bottom line is, Resolution emerged as the clear choice for
Wiredinn.�
About NCompass Resolution
 Resolution
is a complete Web content management solution that combines the site design,
content authoring, publishing, and site management capabilities needed
to develop and manage sophisticated intranet, extranet, and Internet sites.
Resolution allows non-technical authors to use their Web browser interface
and common desktop applications, such as Microsoft Word, to create content.
A flexible workflow engine permits proper review of content prior to
posting and customized publishing templates ensure that proper corporate
branding is maintained across the entire site. Resolution�s object-based
API enables cost effective integration with other business-critical enterprise
applications.
Resolution supports all of the world�s major languages and provides
time zone synchronization, permitting authors to easily contribute and
schedule posting of content, regardless of their geographic location.
Separation of content from format permits the re-purposing of content
across one or more Resolution-powered sites and in other e-business applications.
Resolution�s support for a diverse set of wireless and wired browsing devices
allows site visitors to access up-to-date and personalized content at any
time and from any location.
Resolution Automates Portal Building Process and Empowers Hotel Staff
to Create and Manage Their Own Content
As Wiredinn looks forward, it will take advantage of Resolution�s capabilities,
particularly in two key areas. First, Wiredinn is working with NCompass
Labs to create a �Build Portal� API that will automate a custom portal
building process. This will enable Wiredinn to customize the Wiredinn Portal
for each hotel property and its local area even more rapidly than it does
today.
 Wiredinn
will also leverage Resolution�s ease-of-use to enable each hotel�s staff
to update and maintain their own content areas on the Portal. This capability
will empower the hotels to provide guests with up-to-date information without
having to rely on Wiredinn. �This was one of the key selling points
of Resolution,� said Hanrahan. �We want the hotels to take ownership of
their content, but to do this they need a solution that even a non-technical
person can use. If they can use Microsoft Word, they can create and
post content using Resolution. Resolution�s work flow will enable
us to approve anything they author, but it will still give them the opportunity
to author.�
�Ncompass Is Continually Looking For Ways To Help Our Business�
�I couldn�t be happier than I am with NCompass and Resolution,� said
Hanrahan. �Resolution met every need we listed in our RFP, and NCompass�
customer service is outstanding. It�s clear that the company really
cares about the quality of its product and is continually looking for ways
to help our business.�
NCompass Resolution Powers Wiredinn Portal Strategy
Remaining productive while traveling has always been a challenge, but
with access to the World Wide Web, email and corporate networks, it doesn�t
have to be. Today, travelers are demanding
| high-speed access to the Internet
from their hotel rooms. Surprisingly, though, many hotels have not
yet installed broadband connectivity for their guests. But they have
begun to realize that this new cutting-edge amenity is determining where
guests stay and driving guest loyalty.
Wiredinn was created by the hospitality telecommunications auditing
and consulting firm TIV to help hotels around the world meet this growing
demand.
High-Speed Internet Access and Useful Content Via the Wiredinn Portal
Wiredinn provides hoteliers and their guests a turnkey Internet connectivity
solution that unites high-speed Internet access with the content-rich Wiredinn
Portal. With Wiredinn, guests can access the Internet up to 300 times faster
than with a standard dial-up connection; send and receive email; access
their corporate networks; and view continuously updated information through
the Wiredinn Portal.
Developed and designed to meet the needs of hotels and their guests,
the Wiredinn Portal is a traveler-centric interactive tool that delivers
continuously updated local, global and hotel-specific content to a guest�s
laptop and guestroom television. The Wiredinn Portal features hotel-branded
and customized Hotel Information Guide and Concierge areas that instantly
deliver property-specific information to guests in one convenient area.
|
|
The Wiredinn Portal
The Wiredinn Portal enables each hotel to customize and
co-brand their property by integrating specific content into the Portal�s
Hotel Information Guide and concierge areas. Using this methodology, guests
can quickly and easily access information on:
-
Guest and business services
-
Guest assistance
-
Recreational facilities
-
Meeting and conference facilities
-
Dining and entertainment
-
Location and contact information
-
Answers to guests� most frequently asked questions
-
A concierge�s personal recommendations
-
Guestroom information and reservations
-
Connecting to a concierge online
Through the Wiredinn Portal, guests can also access continuously
updated content providing news, information and services such as:
-
Currency conversions
-
Worldwide maps
-
Weather reports
-
Travel reservations
-
Entertainment news and reviews
-
Virtual office functionality
-
e-shopping
-
Stock quotes
-
Local, regional, global and industry news
-
Daily sports coverage, news, statistics and more
|
|
|
