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 Glenn Bonner, CIO of MGM MIRAGE, Selects SRD�s Near Real-Time Data Warehousing Solution; 
Provides a Core Capability Years Ahead of the Competition 
LAS VEGAS - Nov. 8, 2000 - Systems Research & Development (SRD), a Las Vegas-based developer of strategic systems, has licensed its Near Real-Time Data Warehouse to MGM MIRAGE, Incorporated (NYSE:MGG), the first company to acquire this end-to-end solution. 

Near real-time data warehousing provides MGM MIRAGE with the ability to instantly recognize customer value across its entertainment properties.

Most customer data warehousing systems are batch oriented and are used to produce nothing more than direct marketing campaigns�a questionable cost/value proposition when this is the sole purpose of the data warehouse. The downfall of batch-oriented systems is that they always have yesterday�s answers to today�s issues. Near Real-Time Data Warehousing is the next generation. 
 

A near real-time data warehouse is current to within seconds of its numerous contributing operational systems. �Near Real-Time Data Warehousing positions MGM MIRAGE to deliver extraordinary new levels of customer service,� said Bobby Baldwin, president of Mirage Resorts. 

�With SRD�s Central Messaging Engine (CME�) and our newly implemented near real-time data warehouse, we have an underlying strategic architecture on which to launch revolutionary new capabilities.� 

SRD�s product line leverages industry standard SQL, Microsoft Message Queue (MSMQ) and Extensible Markup Language (XML).  Information is processed through a series of programs. These programs handle such essential functions as address standardization, data quality and enhancement and customer match/merge evaluation. 

Using only moderate amounts of computer hardware, this system can handle approximately 1,000 records per minute while moving information from operational systems to the data warehouse within eight (8) seconds. Data marts subscribing to information in the warehouse can be kept current to within 12 seconds of operational systems�making the data warehousing architecture ultimately scalable. 

�I am thrilled at the performance characteristics of our warehousing architecture and technology,� said Jeff Jonas, president and founder of SRD. �Following years of watching data warehousing projects burn through tens of millions of dollars only to achieve a stale database, I am very pleased that we have a break-through product that fully delivers an accurate and timely data warehouse.� 

Glenn Bonner, Chief Information Officer of MGM MIRAGE, selected SRD�s Near Real-Time Data Warehousing solution. �While many companies have embarked on data warehousing initiatives, we knew we needed a different outcome,� Bonner said. �Using the SRD near real-time data warehouse provides a core capability years ahead of the competition. Additionally, the CME� interface strategy ensures future properties and systems can be integrated with minimal effort.� 

MGM MIRAGE is already leveraging the SRD Near Real-Time Data Warehouse to deliver high quality and timely marketing extracts to Epiphany�s E5 customer relationship and campaign management software. 

For 17 years, Systems Research and Development has designed and implemented leading edge technology 

Bellagio and Venetian Casinos Sign on to FaceIt® Enabled Griffin G.O.L.D.� Casino Security System

Casinos look to superior facial recognition product to quickly identify known card counters and cheaters

JERSEY CITY, NEW JERSEY (March 14, 2000) - Visionics Corporation announced today that four of the world's top gaming resorts have adopted the Griffin On-Line Database (G.O.L.D.�) casino security system enabled by Visionics' FaceIt® facial recognition software engine. These world-class casino properties include The Venetian and Mirage Resort's (NYSE: MIR) Bellagio in Las Vegas. Griffin Investigations, the de facto standard in worldwide gaming surveillance intelligence, now provides facial recognition capabilities through its Griffin G.O.L.D. system.

"Just last weekend, after having this advanced technology only a couple weeks, we used Griffin G.O.L.D. with its FaceIt® recognition engine to identify a known Griffin subject in the casino who had provided a false name. This subject was ranked first within the list of possible matches. We were very impressed," said Dan Eitnier, Director of Surveillance at The Venetian.

Griffin Investigations is the leading intelligence provider to the gaming community worldwide. Their on-line  database contains over 30 years of intelligence information and allows the casinos to match suspected individuals at gaming tables, in real-time, to a database containing photographs of all types of known casino cheaters, card counters and their associates.

"With the extensive inventory of subjects and thousands of pictures contained in Griffin G.O.L.D., combined with FaceIt®'s ability to search through a database at phenomenal speeds, casinos like ours have improved their odds dramatically for identifying card counters and cheaters," said Pat Fischer, Director of Surveillance at Bellagio.

"What truly distinguishes the Griffin G.O.L.D. system is that it is deployed under an Internet-based Application Service Provider (ASP) model. This means new subject information, as well as technology advances to the Griffin G.O.L.D. product itself, become immediately accessible to the Griffin client base worldwide without any distribution effort," said Jeff Jonas, President of Systems Research and Development, system architect and integrator of Griffin G.O.L.D.

"We have been working in this industry for decades and take pride in our ability to solve our customers' needs. We are confident that the FaceIt® system combined with our Internet-based surveillance intelligence system provides a revolutionary new tool for our customers [casino owners, managers and regulators] to reduce losses while maintaining a highly-secure environment," said Bob and Beverly Griffin, Owners of Griffin Investigations.

"As always Visionics is committed to enabling success through its cutting edge technology," said Dr. Joseph J. Atick, president and CEO of Visionics. "We are pleased with the progress that Griffin has made in establishing our facial recognition capabilities in this market segment. Their latest round of installations will further confirm that FaceIt® is a powerful tool enabling the security/surveillance industry to improve its subject identification capabilities."

solutions for high-profile companies all over the United States. Their design and development projects have a proven track record in data warehousing, human resources, financial and security/surveillance systems. In addition, SRD provides companies with powerful new tools to combat fraud including Non-Obvious Relationship Awareness� (NORA�). The company�s past and present client list includes MGM MIRAGE (NYSE:MGG), Cendant (NYSE:CD), Target (NYSE:TGT), Station Casinos (NYSE:STN), Boyd Gaming (NYSE:BYD) and Central Credit. 

MGM MIRAGE is an entertainment, hotel and gaming company headquartered in Las Vegas, which owns and/or operates through subsidiaries 18 casino properties on three continents. 

E.piphany (Nasdaq:EPNY) is the leading provider of intelligent customer interaction software for the Customer Economy.  E.piphany E.5�s single, enterprise-wide view of each customer helps global businesses better understand and proactively serve customers in real time. E.piphany is headquartered in San Mateo, Calif., and has regional operations and offices throughout the U.S., Europe and Asia Pacific. 

###
Contact:
Systems Research & Development
Pete Codella 
702/836-3000
[email protected]

Also See Harrah�s Data Warehousing Maximizing the Value of Each Customer Relationship; Receives Data Warehousing Institute Award / Sept 2000 
Starwood Hotels Enhances Financial and Operational Reporting with Intelligent Data Warehousing and an IBM RS/6000 S70 Server / Mar 2000 
Omni Hotels Implementing Guest Relationship Management Programs Designed by Pegasus Solutions, Inc. / June 2000 


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