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Cayuga Hospitality Advisor's Quality Assurance Programs 
to be Directed by Coyle Hospitality Group
Coyle Hospitality Group
What is CHG's Quality Assurance Audit (QAA)? 
What are some things that we can do that will stand out against our competition?

December 1, 2000 -  Cayuga Hospitality has selected Coyle Hospitality Group (CHG) to direct the Hotel Quality Assurance programs that Cayuga has been providing since 1995.

�Clearly, CHG is the market leader in providing top hoteliers and restaurateurs advice on improving quality, through their Quality Assurance Audits and Guest Service Training.  Coupling that with our network of over 150 consultants and industry professionals worldwide creates an asset that will provide value in so many ways.�  Says Bill Callnin, Managing Director of Cayuga.  �CHG's history of increasing profits for its clients makes it preeminent, and its reputation for quality, along with its industry experience, makes it a logical choice to take over this project for us.�

Jim Coyle, President of CHG, added �The research into Quality Assurance that was done by Cayuga is very compelling and will provide immediate value to our clients. More importantly, formalizing an ongoing dialogue with Cayuga�s membership of hospitality leaders and innovators is key.  The aggregate wealth of expertise at Cayuga is unparalleled.  This fits perfectly with our philosophy of giving our clients meaningful access to the best resources in Valuation & Feasibility Studies, Development, Management and more.  The hospitality business after all is about having the right people on your team.�

Cayuga Hospitality Advisors is an international network which markets the professional services of its members in virtually all facets of the hospitality industries.  Founded in 1990, Cayuga has become one of the world�s largest and most experienced consulting groups.  Cayuga�s members, virtually all graduates or members of the faculty of the School of Hotel Administration at Cornell University, possess an average of 25 to 35 years of hands-on hospitality experience.  This translates into extraordinary expertise in all areas of the hospitality industries while providing an unequaled network committed to researching and solving  any challenges for its clients.

Coyle  Hospitality Group was founded in 1996 in New York City and currently provides Quality Assurance consulting and Guest Service programs to over 200 hotels and restaurants worldwide. Founder and President Jim Coyle has held various executive positions in the hotel industry, and is a 1987 graduate of the Cornell University School of Hotel Administration. Jim is joined by Carolyn Voight who directs Audit Services.  Duncan Dickson, a 1977 graduate of the Cornell University School of Hotel Administration, develops and administers Guest Service Training for CHG. Duncan has over 20 years of on-site training and recruiting experience in the hospitality industry.
 


 
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Contact:
Bill Callnin
Managing Director
Cayuga Hospitality Advisors
757-412-1450
http://www.cayugahospitality.com
Jim Coyle
President
Coyle Hospitality Group
212-988-3715 or 800-891-9292
[email protected]
http://www.qualityaudit.com/

Also See Coyle Hospitality Group / Specializing in Quality Assurance Solutions for the Hospitality Industry


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