| NEW YORK, May 22, 2000 - The results of Travel
+ Leisure�s fourth annual World�s Best Service survey are revealed in the
June Special Hotels Issue, on newsstands June 6th. Travel + Leisure readers
rated their favorite hotels around the world according to service.
This year brings some interesting findings. Half of the Top 10 hotels
with best service overall are in Asia�three in the top five. Number one,
The Peninsula, Hong Kong, wasn�t even in last year�s Top 10! The overall
list also includes a relatively young property in the Caribbean, the Ritz-Carlton,
San Juan Hotel in Puerto Rico. Though last year it didn�t make the World�s
Best Service list at all, it now finds itself in the company of older classics
such as Italy�s Villa d�Este and the U.S. winner, the Greenbrier. In the
breakdowns by region, there were only two repeat winners from last year:
Ritz-Carlton, Sydney and Ritz-Carlton Kapalua in Maui. Together, Four Seasons
and Ritz-Carlton hotels account for one-fourth of the properties on the
entire list.
Editor in Chief Nancy Novogrod says, �Great service can make the difference
between an acceptable experience and a transcendent one�it can affect your
entire trip. Whether it�s the standard policy at a well-run hotel or the
kindness of an individual staff member, service that exceeds expectations
always makes a wonderful and lasting impression.�
WORLD�S BEST SERVICE 2000
The Top 10 Hotels for Service OVERALL
| 1 |
The Peninsula, Hong Kong |
94.0 |
| 2 |
The Oriental, Bangkok |
93.2 |
| 3 |
Ritz-Carlton, San Juan Hotel, Spa Casino, Puerto Rico |
91.4 |
| 4 |
Mandarin Oriental, Hong Kong |
91.3 |
| 5 |
Villa D'Este, Cernobbio, Italy |
91.2 |
| 6 |
Ritz-Carlton, Kapalua, Maui |
91.0 |
| 7 |
Four Season Hotel, Singapore |
90.4 |
| 8 |
Amandari, Bali (tie |
89.9 |
| 8 |
Four Season Resort Hualalai, Hawaii |
89.9 |
| 10 |
The Greenbrier, White Suplhur Springs, West Virginia |
88.8 |
The Top 10 Hotels for Value in the
CONTINENTAL USA
| 1 |
The Greenbrier, White Sulphur Springs, West Virginia |
89.8 |
| 2 |
Mansion on Turtle Creek, Dallas |
89.5 |
| 3 |
Ritz-Carlton, Laguna Niguel, California |
88.3 |
| 4 |
Ritz-Carlton, Buckhead, Atlanta |
86.3 |
| 5 |
Hotel Bel-Air, Los Angeles (tie) |
86.2 |
| 5 |
Inn at Spanish Bay, Pebble Beach, California |
86.2 |
| 7 |
Four Seasons Olympic, Seattle (tie) |
86.0 |
| 7 |
The Phoenician, Scottsdale, Arizona |
86.0 |
| 7 |
Ritz-Carlton, San Francisco |
86.0 |
| 10 |
The Pierre, A Four Season Hotel, New York |
85.8 |
The Top 10 Hotels for Service in
EUROPE
| 1 |
Villa d�Este, Cernobbio, Italy |
91.2 |
| 2 |
Hotel Plaza Athenee, Paris |
89.5 |
| 3 |
Hotel Cipriani Palazzo Vendramin, Venice |
89.4 |
| 4 |
Le Sirenuse, Positano, Italy |
89.2 |
| 5 |
Hotel Ritz, Paris |
89.0 |
| 6 |
Hotel de Crillon, Paris |
88.9 |
| 7 |
Four Seasons Hotel, Milan |
88.3 |
| 8 |
Grand-Hotel du Cap-Ferrat, St.-Jean-Cap-Ferrat, France |
87.0 |
| 9 |
Hotel Villa San Michele, Fiesole, Italy |
86.7 |
| 10 |
The Connaught, London |
86.0 |
The Best Service in each REGION
HAWAII
Ritz-Carlton, Kapalua, Maui 91.0
CARIBBEAN, BERMUDA, and the BAHAMAS
Ritz-Carlton, San Juan Hotel, Spa Casino, Puerto Rico
91.4
ASIA
The Peninsula, Hong Kong 94.0
AFRICA and the MIDDLE EAST
Londolozi Private Game Reserve, South Africa 87.3
MEXICO, CENTRAL and SOUTH AMERICA
Four Seasons Hotel, Mexico City 85.7
AUSTRALIA, NEW ZEALAND, and the SOUTH PACIFIC
Ritz-Carlton, Sydney 87.8 |
The complete Top 10 list for each region can be found in the June issue
of Travel + Leisure. A list of all the World�s Best Service winners is
also available on the Travel + Leisure website at http://www.travelandleisure.com.
Methodology: The Travel + Leisure Reader Profile Study was developed by
the editors of Travel + Leisure in association with Yankelovich Partners
Inc. |
