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Survey Reveals What Hotel Guests Steal, 
Leave Behind
 
December 1999 - We�re all guilty of it.  We check into a hotel, and upon departure grab those little soaps, shampoos, maybe a hanger or two.  �At these prices, I deserve it,� we tell ourselves. But what else do some of us think we deserve? And what do we junk to make room in our suitcases for these newly stolen treasures?  WHERE Magazine, the visitor publication found in the rooms and concierge desks of the better hotels around the globe, conducted a survey in eleven of its cities in the US and Europe to find out, calling hotel housekeeping departments and asking what typically was taken from and left in rooms.  Hotels were also asked for a list of the most unusual items taken and left behind, and some interesting conclusions can be made based on the data.

The top five items taken from hotel rooms were: 

  1. towels
  2. soap
  3. shampoo
  4. bathrobes
  5. hangers and ashtrays.
There were some regional differences: Towels are the theft of choice in LA, where it was cited by 80% of  respondents, while in NY it�s bathrobes that should be chained down. 50% of those surveyed in Paris mentioned ashtrays, and 30% of the housekeepers in Las Vegas said that bed linens were the item most often taken by guests.

The most unusual items taken? According to the housekeeping survey - 

The top five �unusual items� were: 

  1. TVs
  2. irons and ironing boards
  3. pillows
  4. radios and/or stereos
  5. pictures and wall hangings. 
A porter at the Hotel Intercontinental in Paris actually carried a television set in a duffel bag out to a hotel guest�s car.

But what were the most unusual? Someone stole a reclining chair from the Drury Inn Westport in St. Louis, while in New York one guest walked out with a sink at the Crown Plaza and the safe deposit box from the closet of the Essex House.  And what would a visit to London�s Marriott County Hall be without lifting a kettle and teapot? But the award for bulkiest theft must go to the Las Vegas guest who left the Sahara Hotel unchallenged with a 6 1/2 foot-high ficus tree.

What do guests leave in exchange for these stolen items? 

The top five list is made up of: 

  1. clothes, 
  2. shoes, 
  3. underwear, 
  4. cell phones and 
  5. toiletries. 
According to Steven Flans, WHERE�s research director, the items on the unusual left list had some interesting consistencies and geographic skews.  Sexual �paraphernalia� ranked first overall.  �This category,� says Flans, �was most popular in the Midwest, with 70% of St. Louis hotels reporting this in their lost and found, followed by 50% of Chicago respondents.

However, as you move toward both coasts, these items drop down the list. Interestingly, in Las Vegas, sex toys are tied with dentures as most unusual.�  The results from London showed that they have much in common with their midwestern brethren: Seventy percent of those surveyed also discovered sexual devices in rooms.  In fact, one guest at the One Aldwych was bold enough to leave a whip behind � and later ask that it be returned to him.

Los Angeles heads the list as the city with the most unusual items guests left behind, including an iguana (Disneyland Hotel), bags of marijuana (Hyatt Regency), and empty vials of Viagra (New Otani).

What was the story behind the wedding gown left at the Adolphus in Dallas, or the weapons left at the Scottsdale Camelback Resort and the Meridien Montparnasse in Paris? Or the blow-up doll left at London�s Sheraton ParkTower? And the six-foot stuffed Odie in the Bellagio in Las Vegas or the live goldfish at Harrah�s? And better not to ask why human eyes were left behind at the Essex House in New York.  Some things just shouldn�t be explained. 

WHERE Magazine is owned and operated by Miller Publishing Group, LLC. 

###
 
Contact:

Merritt Meade, 
Marketing/Promotions Manager, 
WHERE Magazine
(310) 893-5408
Steven Flans, 
Research Director, 
WHERE Magazine: 
(310) 893-5417
 
Also See Novotel Guest Survey: Men Leave Tidier Rooms, More Romantic / Jan 1999 
What Matters Most to Extended Stay Travelers?- Study Uncovers Little Things / Nov 1998 
Internet Access and Cleanliness Top Guest Demands for a Hotel Room / Nov 1999 

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