With more than 1,700 installations under its belt across the globe, Brilliant currently is conducting an average of eight installations per month and already has more than 100 scheduled for next year, according to Patrick van der Wardt, Owner/Partner of the company.

�In his new role, David Steerenberg will be instrumental in establishing the infrastructure and procedures necessary to ensure our continued controlled growth, as well as in directing the Canadian office�s name change from Citadel Hospitality Automation to Brilliant Hotelsoftware later this year � a move already taken by the business� parent company in The Netherlands,� van der Wardt said. 

�David brings with him a wealth of hospitality management and software development, installation, integration and support experience,� van der Wardt added. �He is very well aware of the business issues facing hoteliers today and is uniquely experienced, schooled and positioned to deliver leading-edge technology that is both easy to use and afford, and built from the ground up to make the lives of property owners, managers, employees and guests that much easier.�

Earlier in his career, Steerenberg worked in a variety of roles, including GM, at hotels across Europe, including: The Dorchester in London, the Intercontinental Luxembourg, and the Mövenpick Hotel in Essen, Germany, to name a few. After a successful career in hotel management, in 1999 Steerenberg joined Brilliant Hotelsoftware, formerly known as Citadel Hospitality Automation, handling property-management software installations throughout Europe. Last year Steerenberg served as Brilliant�s Sales Manager in the United Kingdom.

�With his unique mix of hospitality management and property-management software implementation experience, David Steerenberg is ideally qualified to provide support and installation quality assurance to our customers on the highest level,� van der Wardt said. �David has done just about everything in the hotel business, from stewarding through almost every department you can think of � including Purchasing, Cost Control, Reservations, Front Desk, Human Resources, all the way to General Manager � so he really understands the industry and what hotels and guests want and need.�

�Brilliant Hotelsoftware is growing rapidly in North America based on the strength of its proven products, competitive pricing and experienced, committed people. I am excited to be part of this tremendous growth,� Steerenberg said. �While Brilliant Hotelsoftware installations are mushrooming across the globe as the word gets out on the rare functionality and ROI that our applications deliver, we absolutely will not compromise the quality of our products, people and support.

�Brilliant Hotelsoftware and its predecessor Citadel Hospitality Automation earned their strong reputations by exceeding expectations one client, one installation, one client request at a time,� he said. �Our commitment to world-class customer support will never waver. It will only ramp upward, along with our installations and enviable customer satisfaction scores.�

Brilliant PMS 2002 is a comprehensive front- and back-office solution for hotels and resorts that provides complete reservation, financial, customer relationship management, availability, sales-and-catering, front office, groups, graphics and management information capabilities. It provides all the essential functions for front-office operations and adds an extensive sales and banqueting module to enhance the management of all types of events and functions.

�We�re committed to making sure our installations and 24/7/365 technical support operate smoothly, continuously and quickly, with minimal disruption to operations and maximum benefit to our hotel clients and their staffs,� said van der Wardt. �Our North American customers now have the benefit of David�s personal attention and his extensive experience available to them around the clock.�

After each installation, Steerenberg makes sure everything is working properly, all questions are answered, and all training has been completed. Steerenberg�s primary focus is to make sure interfaces to other systems � potential problem areas such as call accounting and reservation systems � are seamless and fully functional. Steerenberg also provides his expertise to support Brilliant�s sales team in working with private hotels and chains, as well as improving and integrating some of Brilliant�s internal systems and procedures.

�What we are all about is providing a complete end-to-end, smart-yet-simple solution that lets our customers manage their hotel operations � and especially their guestrooms and meeting rooms � to the highest level of profitability possible,� said van der Wardt. �We�re helping hotels around the globe dramatically pump up their productivity and profitability, and David Steerenberg�s appointment as EVP underlines our commitment to making it happen in the U.S. and Canada.�
Steerenberg summed it up in a few words in his native Dutch tongue: �Geen woorden maar daden. � I take action instead of talking about it.�

About Brilliant Hotelsoftware Inc.
Brilliant Hotelsoftware Inc. (formerly Citadel Hospitality Automation), provides property-management system solutions to more than 1,700 hotels and resorts worldwide, in Africa, Austria, Belgium, Italy, Portugal, Poland, Spain, the Netherlands, the United Kingdom, the United States and Canada. Headquartered in Veenendaal, The Netherlands, Brilliant has North American offices in Tampa and Woodbridge, Ontario to meet the increasing demand for its products. For more information about the company, please contact Patrick van der Wardt at +1-813-864-6511 or by e-mail at [email protected], and visit the company on-line at www.mybrilliant.net