SOUTH LAKE, TEXAS (July 28, 2003) � ConnectedHotel
� a leading provider of wired and wireless High Speed Internet Access (HSIA)
solutions to hotels � has hired John Schackmann, former Chief Information
Officer for Lexington Services, as Vice President of Operations.
Schackmann is responsible for establishing the infrastructure, policies,
practices and details of excellence necessary to ensure that South Lake-based
ConnectedHotel can continue its impressive growth rate of one new client
property per week, while maintaining and improving the firm�s:
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Strong supplier relationships and the ever-expanding line-up of state-of-the-art
wired and wireless HSIA solutions that come with them;
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Unique �Free To Guest� business model that allows member properties to
capture immediate, significant and sustained ROI through occupancy increases
averaging 10 to 25 percent within 12 to 18 months of HSIA deployment;
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Attractive low-cost provider position that gives hotel clients the ability
to deploy HSIA solutions today at 25 to 40 percent the average cost per
guestroom thanks to ConnectedHotel�s purchasing partners, talented team
and lean operating practices; and
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Enviable tight delivery schedules, professional customer support practices,
and effective online and offline HSIA marketing cooperatives targeting
business and leisure travelers, corporations and groups.
Graduating in 1982 from the University of North Texas in Denton with a
bachelor of art degree (major in marketing and minor in personnel), Schackmann
has been in the technology business 21 years. With Irving, Texas-based
Lexington (the world�s second-largest processor of electronic hotel reservations)
since 1997, Schackmann served as the company�s CIO from 1999 to 2002. At
Lexington, Schackmann honed his project and people management skills (getting
individuals and teams to do more with less, faster and better) and established
continuous improvement practices proven to help staff meet and exceed the
performance goals of both Lexington and each of its clients. Shackmann
was a key management member, helping to lead Lexington�s growth from 2,000
hotel clients to more than 4,000 � while dramatically improving the company�s
issue resolution and customer satisfaction scores.
�ConnectedHotel
truly is a company �on the grow� � and that�s very exciting for the company
as a whole and each of its employees and hotel clients,� Schackmann said.
�It�s no longer a question of whether or when a hotel should install High
Speed Internet Access.
�Today the question most hotel owners are asking themselves is �How
can I afford in-room HSIA so I can stay competitive and build repeat and
referral business?�� Schackmann said. �Thanks to ConnectedHotel�s proven
solutions and competitive pricing, HSIA can be as easy to afford and as
rewarding across the board as it was for me to join the company when this
position opened up. Just follow my lead: Pick up the phone and call ConnectedHotel
today to find out what you can do for yourself and your guests.�
As VP of Operations, Schackmann will report directly to Jags Patel,
president and founder ConnectedHotel.
�We�re proud and privileged to have an industry icon the caliber of
John Schackmann join the ConnectedHotel team,� Patel said. �John represents
a rare first-round draft pick who possesses the experience, credentials
and commitment to excellence that we and our growing base of hotel clients
deserve and demand.
�John has a lengthy track record of improving the efficiency, service
delivery and competitiveness of hospitality technology-based operations,�
Patel said. �He�s �an idea guy� who is known throughout the industry as
an agent of positive change and growth. Please join us in welcoming John
to the rapidly growing ConnectedHotel family.�
Patel said recent studies have shown that free-to-guest High Speed Internet
Access is an idea that is catching on explosively in hotels big and small,
making it a sought after amenity and a significant competitive differentiator
for the hotels that have it today.
ConnectedHotel promotes client properties through www.connectedhotel.com,
which details member hotels through an interactive members map with links
to individual property websites. Helping guests plan their stays and fill
their �need for speed� in connectivity, ConnectedHotel essentially is �a
high-speed brand within a brand,� Patel said.
Patel attributes the company�s string of installation successes to a
winning business model tested and proven to benefit hotel operators and
guests alike.
�From the beginning, we set our sights on delivering a unique value
proposition to guests � knowing the ROI would quickly follow with improved
guest experiences driving recognition, repeat business and referrals,�
he said.
Over the past few decades, Patel has had a hand in the development of
some 50 new hotels and he continues to hold stakes in nearly a dozen properties
throughout the U.S. Patel said his owner/operator position has given ConnectedHotel
and its customers a leg up on competitors regarding HSIA.
�Every HSIA solution, business model and technical and marketing support
process we have in place today was rigorously tested and tweaked over the
past two years at a few of the hotels I have stakes in,� Patel said. �Rather
than join the others in the early HSIA land grab, we took our time to do
it right � and we did it on the backs of my hotels so the learning curve
couldn�t come back to bite us, our customers or their guests.�
ConnectedHotel is a subsidiary of Southlake, Texas-based NanuCom L.L.C.,
which also markets an array of telecom and e-commerce/Web development
solutions to the hospitality industry, as well as develops, owns and operates
lodging properties throughout the U.S. Dozens of properties of many types
and brand flags have taken the ConnectedHotel High-Speed Highway to Guest
Loyalty, effectively creating a High-Speed Brand Within a Brand.
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