Hotel Online  Special Report

 
SynXis Takes Customer Service to New Levels
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Industry Veterans Assembled to Ensure SynXis� Growing Customer Base
Receives the Highest Level of Service While Continuing to Increase
Booking Volumes

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MCLEAN, VA - August 12 � SynXis, a leading provider of reservation management and distribution systems for the hospitality industry announced today the appointment of several new employees to the operations team to ensure customers continue to receive the highest level of service, defined as more bookings at the best value.  Rick Hardin has been named Manager of Data Services, Quinton Wilfong, Senior Data Specialist, Audrey Barton and Mark Postelli, Account Managers.

�We take a real hands-on, consultative approach to our customer service,� said Eric Mason, Director of Operations.  �Our ratio of service staff to customers is one of the best in the industry.  This allows us to truly focus on ways to increase distribution for our hotels and ultimately drive their reservation revenues.�

Rick brings seven years of experience from Hyatt Hotels and is responsible for managing the GDS and Customer Service departments.  Quinton is a twelve-year veteran of Hyatt Hotels and Resorts and brings his extensive GDS knowledge and quality assurance experience to the team. 

Audrey, a nine-year veteran of Hyatt and Mark, previously with Indecorp are both instrumental in maintaining the already high level of service provided to SynXis customers.  As Account Managers, they see to it that customers are trained on the SynXis Reservation Management System and will continuously monitor and track hotel performances to guarantee that each customer is receiving the full benefit of the system. 

�We are proud to add this impressive list of individuals to our operations team,� said Rick Betz, COO and Vice President of Marketing & Sales.  �As our company continues to grow, these additions further illustrate SynXis' continued commitment to being a customer-centric organization.�

About SynXis Corporation
SynXis® Corporation's Internet-based ASP solution delivers full electronic distribution and reservations management capabilities to the worldwide hospitality industry.  The SynXis Reservation Management System, at the solution's core, empowers hotel operators to consolidate and manage hotel inventory from all sources - seamless GDS connectivity, over 1200 popular Internet travel sites, private-label central reservations systems, and full-service hotel Web sites.  It also helps hotels build revenue by enabling them to independently manage each distribution channel from one easy-to-use control center.  SynXis does not require major upfront investment and hotels can realize substantial cost savings with SynXis' simple transaction based pricing model.  SynXis is the technology source for more than 4,600 hotels, bed and breakfasts, resorts, and destinations, including, Harrah's, VIP International, Interstate Hotels & Resorts, Colonial Williamsburg, and Jumeirah Hotels. 

SynXis' corporate headquarters are in McLean, VA, with offices in Denver and Amsterdam. For more information on SynXis and its products, please call 703-448-2530, e-mail [email protected], or visit our Web site at www.synxis.com.

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Contact:

Carol C. Levitt
Director, Customer Services
SynXis Corporation
7926 Jones Branch Drive, Ste. 1000
McLean, VA  22102
Direct Phone:  703-448-2530
Fax:  703-448-2570
[email protected]
http://www.synxisagent.com


Also See Hotel Bookings On the Rise? Synxis Generates One Billion Dollars in Revenue for Their Hotels in the First Half of 2003 / July 2003
The SynXis Web-Native Call Center Solution, Voice Agent®, Gains Popularity Around the World / July 2003
New England Innkeepers Association Selects the Synxis Booking Engine / June 2003
Industry Veteran Kathy Kettle to Lead the Synxis® Sales Team / May 2003
Continued Growth at Synxis® Fuels Personnel Changes / April 2003
Destination Hotels & Resorts Hits Record GDS Transactions After Switching to Synxis / February 2003
SynXis Names Starwood Veteran as COO and Vice President of Marketing and Sales / January 2003
SynXis® Appoints Two Industry Veterans to Board of Directors; John Russell and Larry Hough / November 2002
SynXis® Announces System Enhancements at HITEC New Features Allow Hotels to Strengthen Relationships with Travel Agents / June 2002
The Aladdin Resort & Casino Selects SynXis Agent® to Increase GDS Functionality and Web Site Bookings / April 2002 
SynXis Agent® Increases Design Hotels' Reservations 30 Percent / March 2002 
SynXis Corporation Promotes Three Company Officers in Preparation for Further International and Domestic Growth / March 2002
Reservations Grow at McIntosh Inns with Synxis Book-A-Rez and GDS Connectivity / March 2002
SynXis Provides Internet - Base Hotel Reservation Management and Distribution to MeriStar Hotels & Resorts / Feb 2001 


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