According to their mission statement, Bradford Homesuites by Intervest (www.bradfordsuites.com) specializes within the hospitality industry by offering exceptional value and quality to their guests. Their objective is to be recognized as a company that provides an affordable, quality, residential hotel alternative, with friendly and efficient services consistently applied throughout the organization.

Their technology solutions are a vital part to making the mission statement work.

Intervest turned to Ramesys Hospitality (www.us.ramesys.com) for guidance. Ramesys is one of the top technology solutions providers in the hospitality industry, with an exemplary 20-year track record of outstanding service, quality solutions and timely installations.

Bradford Homesuites had the ImagInn property management solution from Ramesys installed at its nine properties. System-wide statistics and marketing data were not readily available while accounting tasks required to consolidate the information were inefficient. Individual hotels were keying information from ImagInn into an accounting system and then faxing information to the corporate headquarters in Dallas. 

Ramesys presented MPower, an automated data warehousing solution. MPower now allows executives at the Intervest corporate level to view daily both guest and financial statistics from all nine hotels. MPower operates by creating a data warehouse that monitors reservation, guest and financial activity. Customized reports, including forecasting, financial and guest patterns are then produced. 

All accounting functions are now handled at the corporate level, allowing front desk staff and managers to concentrate on providing excellent guest service. Local hotel staff is no longer required to spend time on data balancing and re-entry. At the corporate level, accounting information is gathered and prepared for each location as well as system-wide. 

Data is gathered nightly and housed in a database located at the corporate office. The data is then available via reports and can be exported into off the shelf tools, such as Microsoft Excel, Microsoft Word and Crystal Reports. MPower reports can also be emailed directly from the system. Marketing information is gathered on all guests and then applied to targeted marketing promotions based on stay criteria (length of stay and dollars spent). 

�Knowing our clients stay trends helps us provide targeted programs for corporate as well as leisure travelers. The ability to identify corporations and travel agents based on room nights and revenue, system-wide, provides a more accurate picture of our client mix and preferences,� said Weldon Simons, Chief Financial Officer of Intervest Companies. 

�MPower has positively affected employees at all levels within Intervest. Beginning with the front desk staff at the individual hotels and continuing all the way up to the executive level, MPower has allowed us to focus more on our jobs and providing our customers with the type of quality service that they deserve,� added Simons. 

Feeling that not only the corporate office could benefit from the reports that were produced by MPower, Intervest made available this information to their nine properties via the Internet. After logging in with a username and password, individual properties can run reports of their choice. Similarly, field based sales staff and regional managers can access a range of customized reports via a web browser. This means that remote and traveling staff can get to the information they require, wherever they are.

�The implementation of MPower, along with the ImagInn property management solution, has provided labor cost savings as well as an efficient solution ensuring accurate and timely information,� said Simons. 

He continued, �Ramesys provided us with a flexible solution that was configured to meet our unique needs. Their expertise within the hospitality industry enables them to have an exact understanding of our business and what we need to continue being successful.�

About Bradford Homesuites by Intervest
The Bradford Homesuites (www.bradfordsuites.com) concept offers guests a full residential suite by combining apartment style, size, comfort and quality appointments with the essential conveniences of a limited-service hotel at prices below those of comparable accommodations. Bradford Homesuites design gives each hotel a custom residential appeal. Each spacious suite features a full-size, fully equipped kitchen, separate living, dining, work, bedroom and bath area. 

About Ramesys
Ramesys (www.us.ramesys.com) has been a major supplier of IT solutions for the hotel and leisure sector for over 20 years. With over 800 staff and thousands of customers worldwide, it is well placed to deliver profitable, successful and high quality solutions to the most demanding environment. 

Its product range includes enterprise solutions, property management and central reservation solutions, the MPower data warehouse, PBX switches, voice mail, guest room and front desk telephones and call accounting units. Ramesys has systems installed in over 4,000 hotels worldwide.

Solutions Overview

CORPORATE/ENTERPRISE SOLUTIONS
1)  MPower Data Warehouse: MPower operates by creating a data warehouse that monitors reservation, guest and financial activity. Customized reports, including forecasting, financial and guest patterns, are then produced. MPower delivers site level data, in addition to consolidating information on hotel chains. It crosses the multi-PMS boundary with the ability to work with any PMS.
2)  Chain Management Solution: CMS includes Central Reservations (CRes), Front Desk (PMS) and Customer Relationship Management (CRM) modules. It gives a hotel group the capability of booking from one central inventory into all properties. It centralizes guest history, enabling properties to run marketing campaigns and mailings against one single database. This integrated solution enables the last room to be sold as accurately and effectively as the first.

PROPERTY MANAGEMENT SOLUTIONS
1)  Maestro: Maestro is a full featured, Windows based, ODBC compliant PMS, with integrated hospitality modules suited for full service properties. Modules include Front Office, Sales and Catering, Web Reservations, Work Order and Club and Spa Management.
2)  ImagInn: ImagInn is designed to allow small to mid size properties the ability to manage reservations, guest accounting and history, rates, marketing and more. Over 2,000 properties are enjoying its benefits daily.

TELECOMMUNICATION SOLUTIONS
Ramesys offers a range of telecommunication solutions including Mitel, Hitachi and Iwatsu PBX systems, InnOvation and Emissary voicemail, telephones, TelElectronics call accounting unit and custom message-on-hold programs.

Ramesys will be exhibiting during Hitec 2002 at McCormick Place, Chicago, IL, in booth 718.