NASHVILLE, Tenn. (June 27, 2001) -- Stanfield Hospitality Consultants
LLC (SHC) has announced the development and pending patent rights on a
massive, interactive e-mail-based consumer transactions process that will
revolutionize the way travel industry companies do business.
Travel With a Click (TWaC) was developed by Rick Stanfield (CHA), president
and chief executive officer of SHC and one of the nation�s leading strategic
technologists in the travel industry; with support from members of SHC�s
Board of Advisors chaired by Jack Vaughn (CHA). The process, once
fully implemented, is expected to generate up to $500 million in sales
during its first year and should become a billion dollar operation within
three years.
�There is no doubt a large company would create a major competitive
edge with this new process over and above the direct income from TWaC,�
Stanfield said. �By owning TWaC and any patent rights (patent pending),
they could use it to full benefit with their own existing customers while
attracting new customers daily. The following from Banner & Witcoff
LTD, Intellectual Property Law, states, �The subject matter of the pending
application, ELECTRONIC RESERVATION REFERRAL SYSTEM AND METHOD (TWaC),
falls within the scope of subject matter for which the U.S. Patent and
Trademark Office issues patents.��
Stanfield noted that reservation transaction-based companies and others
can incorporate TWaC to work side by side or eventually to replace existing
processes. On-line reservation services also would benefit substantially
because they already have a process basis in the Internet reservations
field.
�Our research shows that TWaC�s interactive, e-mail-based process is
far superior to Internet-based dot coms as it goes to the customer rather
than the customer having to go to it,� Stanfield added. �Its ease
of use will draw more customers, help build trust and boost profitability.�
Stanfield defines TWaC as a sales, marketing and transaction information
process that combines existing technologies in a revolutionary way.
The TWaC system joins the dynamic power of relational databases with the
convenience of interactive e-mail to provide consumers access to a wide
range of goods and services based upon their active or prior purchases.
Since TWaC requires only that the consumer have a working e-mail account
or fax machine rather than complete Internet access, the process can be
carried out as effectively on the simplest Internet appliances as it can
on the most sophisticated personal computers.
�While not limited to the travel industry, the TWaC system is ideally
suited for this marketplace because it effectively links the transportation,
lodging, retail and entertainment sectors,� Stanfield noted. �TWaC
will be especially helpful to travelers because it will always come to
them, rather than compelling them to go to it via telephone or the Internet.
Each communication to the consumer is personal, practical and pertinent.
It is not a digital catalog or a dot com through which the consumer must
surf.�
TWaC is expected to reduce, and in some cases, virtually eliminate
the long-standing thorns in the side of the industry such as �no shows,�
last-minute cancellations and guest relocations (�walks� or �bumps�).
TWaC will benefit not only travelers, but also the entire global travel
industry, resulting in additional billions of dollars in travel industry
sales and incalculable downstream revenues and taxes.
Stanfield believes TWaC is ideally suited to exploit the �(new) new
economy� where information can be as valuable as traditional bricks-and-mortar
infrastructure. It addresses privacy issues by insuring that all
emails to the customer are relative and pertinent to a trip they have already
initiated.
�TWaC will have the ability to use prior guest information from a TWaC
partner to actually create destination packages,� Stanfield said.
�In most cases, these are incremental sales via the use of technology to
check partners� distressed inventory and initiating daily communication
to a select group of their past customers. This will be accomplished
automatically and daily by the tens of thousands worldwide.�
A 30-year hospitality veteran, Stanfield founded SHC in 1999.
Before that, he served as senior vice president of the Opryland Lodging
Group, helping grow the Opryland Hotel from a little known 600-room hotel
in a third-tier city to what was recognized and respected as one of the
largest and finest convention hotels in the world. Stanfield, a Certified
Hotel Administrator (CHA), is a member of the Institute of Management Consultants
(IMC). Membership in IMC is a recognized hallmark of competence,
knowledge and professionalism.
SHC is a global travel-related consulting firm specializing in creative,
successful and profitable solutions to the hospitality and travel industry,
its suppliers and customers. For more information, contact Don Vaughn,
senior vice president of sales and marketing, by phone at (615) 826-8022
or by e-mail at [email protected].
Learn more about SHC by visiting the company�s web site at http://www.stanfieldconsultants.com.
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