GuestServices is a rapid response system that logs and tracks guest requests, work requests and complaints. Requests for service are immediately entered into the computer system, time-tagged and automatically directed to the appropriate responder. A dispatcher can quickly assess the progress of all requests by calling up the request grid on a monitor. Color coding and audible alarms alert the dispatcher to the status of all requests.

GuestServices makes data easily accessible and offers a benefit that is nearly impossible with the standard paper-based system: interpretation of data. While the application offers over one hundred reports, tracking everything from preventive maintenance to hotel cleanliness, Servidyne understands that managers want to run a single, flash report. The GuestServices report fills just that purpose. With nine reports consolidated on a single piece of paper, the GuestServices report enables managers to identify trends quickly and to target areas needing improvement.

GuestServices contributes to a hotel's earnings by bringing satisfied guests back. Very importantly, it also points to multiple ways to improve work methods. It enables true proactive management of the guest experience and work design, leading to abundant cost savings opportunities through streamlined procedures and greater employee efficiency.

Servidyne Systems, an Atlanta-based company with a twenty-seven year history, was recently acquired by Abrams Industries (NASDAQ symbol ABRI). Servidyne Systems will continue to serve its long and prestigious list of hospitality industry customers. GuestServices is its first front-of-the-house product for hotels. The company has specialized in back of the house work management products that slash energy costs and improve labor productivity. Using Servidyne products and know-how, one upscale hotel chain has saved a verified $100 million in energy costs over nineteen years.

The EPA and the U. S. Department of Energy recently honored Servidyne for its efforts in helping customers to win the Energy Star label. Servidyne shared the first place award as an Energy Star Partner for 2000 in the buildings category. EPA Administrator Christie Todd Whitman presented the award to Servidyne's CEO, E. Milton Bevington, to Vice President of Engineering Barry Abramson and to Building Systems Engineer David Herman in Washington on March 20, 2001. Mr. Abramson will be recognized again at an energy awards ceremony in Los Angeles in June. The ceremony will take place at the Commercial Real Estate Energy Forum & Exhibition: Solutions for California's Energy Crisis. The forum is sponsored by four California chapters of BOMA (Building Owners and Managers Association)-Greater Los Angeles, Orange County, Inland Empire and San Diego.