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Wingspread Retreat & Executive Conference Center Takes Top Honor in 2019 Stella Awards
Wingspread Retreat & Executive Conference Center | December 3, 2019
Meetings Professionals Name the “Best Conference Center Category in the Midwest Region” Racine, Wisconsin, December 2019… Wingspread Retreat & Executive Conference Center has taken top honors in Northstar Meetings Group’s prestigious 2019 Stella Awards. Meetings and events professionals and a panel of judges named this Frank Lloyd Wright-designed facility the Best Conference Center in the Midwest Region. The Stella Awards honor excellence in the meetings industry and distinguish meeting venues from around the globe that consistently deliver quality service and innovation to meeting and event professionals. With nearly 10,000...
BENCHMARK®, a global hospitality company, to Operate First Margaritaville Resort in Texas
Songy Highroads, LLC | December 2, 2019
Margaritaville Lake Resort, Lake Conroe-Houston, Will Open in 2020 The Woodlands (Houston), Texas, December 2, 2019 … BENCHMARK®, a global hospitality company, will operate a major new resort property in the Houston area, which will be the first Margaritaville Resort in Texas. Scheduled to open the summer of 2020, the Margaritaville Lake Resort, Lake Conroe-Houston, an all-suite resort, will feature 335 guest suites. Bars and restaurants will feature signature Margaritaville dining concepts – the LandShark Bar & Grill with boat slips on Lake Conroe, the 5 o’Clock Somewhere Swim Up Pool Bar, the Lone Palm Pool Bar & Restaur...
American Hotel Income Properties to Acquire 12 Premium Branded Hotels for $191.0 Million
American Hotel Income Properties REIT LP | December 2, 2019
AHIP also confirms completion of the previously announced profitable sale of the Economy Lodging portfolio for gross proceeds of $215.5 million Acquisition of the 12 Premium Branded hotels at an approximate 8% capitalization rate The hotels, all built in the last five years, are being acquired below replacement cost Transaction follows completion of the sale of the Economy Lodging portfolio; AHIP is now exclusively a premium branded hotel REIT The acquisition will be financed using proceeds from the sale of the Economy Lodging portfolio and a new interest-only fixed-rate term loan (All numbers are in U.S. dollars unless ot...
Banyan Tree Plans Q2 2020 Opening of Luxury Resort in Krabi, Banyan Tree Krabi
Banyan Tree Hotels & Resorts | November 26, 2019
KRABI, Thailand (Nov. 26, 2019) — Singapore-based Banyan Tree Holdings Ltd, one of Asia’s foremost luxury hotel groups, has announced plans for a new resort in Krabi in the second quarter of 2020. Now under development in a serene location on Tubkaek Beach, a 45-minute scenic drive from Krabi airport, Banyan Tree Krabi fronts powdery white sands and the shallow-shelved coast of the Andaman Sea. In the near distance, a dozen karst limestone towers jut from pristine waters. Nestled directly behind the hotel lie the lush forests of Mu Ko Phi Phi and Khao Ngon Nak national parks. The new Thai resort will offer 72 pool suites and villas,...
Rosewood Hotels & Resorts Partners With Arkaz Investment for Rosewood Doha Opening in 2022
Rosewood Hotels & Resorts | November 26, 2019
HONG KONG, Nov. 26, 2019 -- Rosewood Hotels & Resorts® opens the next chapter of its Middle East expansion with its appointment to manage Rosewood Doha and Rosewood Residences Doha, opening in Lusail City in 2022. Partnering with Arkaz Investment, this latest jewel in the collection's crown will bring Rosewood's signature contemporary ultra-luxury hospitality to the dynamic Middle Eastern powerhouse of Qatar. The design concept of the Rosewood hotel and branded residences is based on underwater forms, specifically the local coral formations. The organic architectural design approach is aimed at respecting the site and its surroundin...
Radisson Signs With Barnes Capital to Introduce Radisson RED to Australia
Radisson Hotel Group | November 26, 2019
Singapore - November 26, 2019 - Radisson Hotel Group is set to introduce its contemporary and creative Radisson RED brand to Australia for the first time, following the signing of Radisson RED West Perth. Scheduled to open in 2022, the hotel will allow guests to keep their fingers on the pulse with a great location, interactive spaces, seamless connectivity and a focus on local art and culture. This upscale hotel will offer 129 rooms, featuring bold designs and unconventional yet functional touches. Guests will be able to relax at the hotel’s buzzing restaurant, cool off in the swimming pool and chill out at the rooftop bar. For busin...
How to Empower Women in the Workplace: Be True to Your Values and Purpose
Catherine Rey | November 26, 2019
From navigating personal change in the workplace with empathy, to working on your leadership skills and owning your mindset, impressive women share their journeys at the Forbes Women's Summit. By Catherine Rey The Forbes Women’s Summit which took place in September in Zurich was a wonderful get-together of some really impressive women. My favorite moment of the summit was the moving speech from Bâloise CEO Angela Matthes. She spoke about her own transition and how change is not something you do for yourself and it is also of high impact for the people around you, people you work with. You may have prepared yourself for many years, ho...
Does Your Hotel Need a Plant-Based Restaurant?
Larry Mogelonsky | November 26, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) No matter where you stand on the issue of climate change, the one undeniable aspect of this movement is that it is rapidly gaining awareness across the world. With scientists publishing study after study to show just how inhospitable our environment will soon become, this trend is particularly prevalent amongst our youth, and if you don’t understand it then your hotel’s F&B future may be grim. For those among us who will inherent the earth appear to be the ones who are also most inclined to do something about it, with a popular form of activism being the removal of all anima...
Hotel Brands: Who Owns What?
Jennifer Luo | November 25, 2019
Hilton, The Ritz-Carlton, Marriott, Wyndham, Hyatt, and so many more - discover the names behind the hotel brands. By Jennifer Luo #1. Marriott International Inc. Brands Marriott International - Overview Properties: 6,906 Rooms: 1.32 million Number of Countries: 130 Revenue 2018: $20.8 Billion Four categories of hotel brands make up Marriott's portfolio: Luxury: Bespoke and superb amenities and services Edition, The Ritz-Carlton, JW Marriott, The Luxury Collection, W Hotels Worldwide, St Regis Hotels & Resorts, Bvlgari Hotels & Resorts. Premium: Sophisticated and thoughtful amenities and services. Sh...
6 Reasons Why Facebook Is Essential for Hospitality Marketing
Michael Del Gigante | November 22, 2019
By Michael Del Gigante It’s easy for hospitality marketers to take Facebook for granted. The platform has been around for so long—more than 15 years now—and is so well established that it sometimes can blend into the background and feel like just one marketing option among many. However, the reality is that it’s far from just another marketing channel: for hospitality brands, Facebook is a uniquely powerful platform that has distinct advantages and holds unparalleled opportunities. What are these advantages and opportunities? What makes the social network so special? Why should marketers remain bullish on it after all thes...
3 Ways Smart Interior Design Will Improve Your Hotel Operations
Claudia Greset-Reich | November 22, 2019
By Claudia Greset-Reich It is no secret that interior design is amidst the most central aspects of a hotel's appeal. However, many hotel developers do not look enough beyond the aesthetic aspect of interior design, missing another facet that is just as important: functionality. Smart, innovative interior design not only pleases the eye and makes for a great guest experience, it also improves your hotel operations efficiency, driving up the profitability in your bottom line. In exemplary hotels, plenty of innovative design solutions can be found not only in the front of house but also in the back of house. You will encounter smart des...
Aimbridge Hospitality Reopens Curaçao Marriott Beach Resort Following $40 Million Renovation
Marriott Hotels | November 21, 2019
Curaçao — November 21, 2019 – Tucked into the coast of Curaçao, Curaçao Marriott Beach Resort reopens today after undergoing a $40 million renovation. Managed by Aimbridge Hospitality, the 336-room hotel is positioned on six acres of oceanfront real estate overlooking the Caribbean Sea. The redesigned space, renovated to represent the latest innovative design thinking from the Marriott Hotels brand, is set to become the ultimate Caribbean destination for the active traveler who enjoys diving and swimming, alongside relaxing and enjoying the island’s famous tropical weather. “As we continue to re-invent concepts and grow our port...
ME Dubai Partners With InnSpire to Offer Complete Digital Guest Journey Ahead of 2020 Opening
InnSpire | November 19, 2019
InnSpire, a leading provider of a comprehensive technology suite that helps drive a seamless, world-class guest experience for some of the world’s most iconic hotels and brands, has been selected by ME by Melia to implement its full stack of connectivity and guest engagement solutions at the much anticipated ME Dubai when the property opens in 2020. InnSpire’s award-winning digital solutions work collaboratively to allow for guest control over their entire travel experience, from guestroom access to temperature and lighting. As such, InnSpire’s offerings at the ME Dubai will include the company’s full-featured Guest Journey App, it...
The Digital Guest Journey Advances With Maestro PMS Mobile Check-Out and Tablet eFolio Display
Maestro PMS | November 19, 2019
Property-Branded Tablet eFolios and Mobile Check-out Give Guests Mobile Convenience that Supports Environmental Sustainability November 19, 2019 – Mobile operations and environmental sustainability are two of today’s top hospitality trends. Guests want to control as much of their hotel experience as possible on their mobile device. They also want to support hotels and businesses that demonstrate environmental sustainability. Maestro PMS’ integrated Tablet eFolio Display and Mobile Check-out hotel software applications give guests the mobile control they want while reducing the property’s wasteful paper consumption. “Maestro�...
Desert Diamond Casino West Valley Expansion Project Implements InvoTech Uniform System
InvoTech Systems | November 18, 2019
InvoTech RFID Uniform System is now used at Desert Diamond Casino West Valley to manage the Uniform Operations for Complete Control and Accountability LOS ANGELES, CA – November 18, 2019 -- InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for hotels, resorts, casino operators, sports arenas, convention centers and theme parks. The InvoTech System installed at Desert Diamond Casino West Valley manages the Uniform inventory for 1,500 employees. Desert Diamond Casinos & Entertainment joined MGM Entertainment, Caesars, an...
FAU Student, Kirby Lynn Gilmore, Awarded 7th Annual Dr. Peter Ricci Scholarship Through HSMAI South Florida
FAU Hospitality and Tourism Management Program | November 14, 2019
BOCA RATON, FL: HSMAI South Florida continued the awarding of its Dr. Peter Ricci Scholarship at the 2019 Annual GALA held at the Margaritaville Resort in Hollywood, Florida. Professor Greg Bohan, Instructor in the Hospitality and Tourism Management Program at Florida Atlantic University (FAU) presented a check to student Kirby Lynn Gilmore, an upper division student at Florida Atlantic University with an anticipated graduation date of December, 2020. Kirby received a $2000 contribution to her educational pursuits. This scholarship fund, created by HSMAI South Florida former president Carmen Ackerman, was designed to provide educational fu...
Don’t Skip Out on Skip-Gen Travel
Alan Young | November 14, 2019
By Alan E. Young There’s a popular saying that reads, “Identity influences behavior.” This proves to be an especially important understanding of hospitality. As industry leaders work to identify (and cater to) the entirety of the guest journey, from pre-stay to post-stay, we are constantly faced with the question like: What do guests want most, and why? What is their motivation for traveling? What makes an exceptional trip? Modern guest loyalty, after all, is earned, not given. Across each generational group and travel segment, hoteliers are implored to get closer with each guest to gain a deeper understanding of who they are, what t...
CRM: Fact vs. Fiction
NextGuest Digital | November 14, 2019
By Mikael Fries, Vice President Sales Excellence, NextGuest CRM Some hotels have it, others do not. There is a lot of talk about it, but, unfortunately, there are many variations and definitions of what Customer Relationship Management (CRM) really is. Because today’s customers are overwhelmed with options and information, it’s more important than ever to build strong customer relationships and nurture them before, during, and after those guests stay on your property. Many CRM systems can be used to solve operational issues, as well as gather data on customers and then use that data to bring those customers back time and time again. In...
Charleston SC Hotel Implements Clear Sky Software and Benefits From Better Control Over Beer, Liquor and Wine Inventory
Clear Sky Software | November 14, 2019
CHARLOTTE, North Carolina – November 14, 2019 – Clear Sky Software, Inc. ® announced today that The Renaissance Charleston Historic District Hotel in Charleston, South Carolina has implemented the company’s beverage inventory control system to help manage and control all beverage products. The Renaissance Charleston is taking advantage of the features of this industry-leading beverage inventory system. Called Clear Sky BEVERAGE, this is a comprehensive, perpetual inventory system that tracks and controls all beverage products. Functions include purchasing/ordering, receiving, electronic requisition, outlet transfers/issues/returns and...
The Westin Dallas Fort Worth Airport Hotel Unveils Comprehensive Renovation
Westin Hotels & Resorts | November 13, 2019
IRVING, TX - November 13, 2019 - The Westin Dallas Fort Worth Airport hotel recently completed interior renovations to its 506 rooms including 28 corner suites, 28 corporate executive suites, and two presidential suites, restaurant and bar, Westin Club, fitness center, and public spaces. C+TC Design Studio is the interior design firm for the renovation project. A new, spacious 2,955 square-foot Westin Club has taken flight and gives Marriott Bonvoy reward members a place to relax and enjoy an elevated experience. It is one of the largest Westin Club lounges in the Dallas / Fort Worth area. “The refreshed spaces in the hotel focuses on...
Hotel Branding: How to Take Your Hotel Brand to the Next Level
Jennifer Luo | November 13, 2019
By Jennifer Luo Seldom businesses can thrive nowadays without carefully-planned marketing strategies: not to say in the hospitality industry where there is at least one new property opening somewhere in the world almost every week. Moreover, the ubiquity of technology and the replicability of products means that branding has become one crucial differentiator for hospitality businesses. A hotel may be a superior service provider with its renowned facilities, but the customers need to seek a way to know about the hotel and its service quality out of all its competitors. As the market is saturated with countless hotels, brands and offerings...
Taking a Closer Look at a Panic Button Installation
Larry Mogelonsky | November 13, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Behind every new technology are a host of potential setup problems that can take hours or days to solve. For that matter, ESDs (emergency safety devices) are no different, for which I’ve had the pleasure of recently having to oversee a property installation and am now reporting on some of the specifics that you must also consider. As background on how these panic button solutions work, we’ve had RFID (radio frequency identification) for many decades and relatively affordable forms of WiFi or GPS for nearly 20 years, but these technologies could never really give us the response ...
InnSpire Maximizes Guest Engagement and Service at LUX* North Malé Atoll Resort & Villas, Maldives Super-Luxury Resort in the Maldives
InnSpire | November 13, 2019
Republic of Maldives – November 13, 2019 – InnSpire, the award-winning provider of guest engagement, digital entertainment and business intelligence solutions for the global hospitality industry, has successfully deployed its IPTV solution and guest engagement platform at the posh LUX* North Malé Atoll Resort & Villas in Maldives. The resort opened on February 1st of this year, featuring 67 unique, double-story luxury residences with private pools and individual “Sky Lounges,” blending super-yacht panache with a distinct South Beach vibe. Each stand-alone residence is situated either directly on the beach or over the water. Th...
IHG Partners With Ho Tram Project for Two Hotels on Vietnam’s Ho Tram Strip
IHG | November 12, 2019
IHG® (InterContinental Hotels Group), one of the world’s leading hotel companies, signed agreements with Ho Tram Project Company Limited (HTP) to rebrand The Grand Ho Tram at the Ho Tram Strip integrated resort to InterContinental Grand Ho Tram within a year after refurbishments. A new build Holiday Inn Resort Ho Tram Beach will also open in 2020. The signing reinforces IHG’s growth in resort locations in Vietnam, and strengthens its presence in the region. Serena Lim, Vice President, Development for IHG South East Asia & Korea, commented: “This signing marks a new milestone in our growth in Vietnam, as we welcome our first Holida...
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