Embracing Technology Without Losing the Human Touch in Hospitality
Alan Young | February 8, 2024
Amadeus Data Reveals Los Cabos, Mexico to Be Top Hotel Destination for Christmas and New Year’s Travel
Amadeus’ Demand360+ | December 7, 2023
Technology
Hotel AG Appoints Co-Presidents
Hotel AG | August 4, 2015
ATLANTA - August 4, 2015 - Hotel Assets Group, LLC (Hotel AG) is pleased to announce today that Brad Sinclair and Andrew Broad have been appointed as co-presidents of the firm. "This is a strategic move for Hotel AG and one that I believe to be a catalyst for the firm's future," commented H. Keith Thompson, Hotel AG founder and principal. Thompson added, "The firm has seen significant growth since its inception and has continued to establish itself as one of the most prominent hotel brokerage firms in the US. Over the past three years, Hotel AG has added strategic offices in Los Angeles, Chicago, New York, Tampa and Portland; with Washi...
Learn How Your Hotel Can Maximize Reviews on TripAdvisor
Manisha Pathak | August 4, 2015
By Manisha Pathak Have you ever wondered what is that one factor that plays a huge role in your traveler's decision-making process – reviews, website, ads or travel magazines? If you ask your guests on what basis they selected your hotel the next time they walk in and I am sure majority of them will say 'reading the virtues of your hotel online'. Recommendations by other travelers who have stayed at your hotel generate higher levels of trust than mere advertisements and other marketing tactics. Given the fact that travelers are highly dependent on Internet and gain information from reviews posted by other travelers, there are high...
TravelClick Hosts Complimentary Webinar on Q2 2015 Global Hotel Industry Performance
TravelClick, Inc. | August 4, 2015
Preparing for 2016, Insight and Best Practices for Gaining and Sustaining Competitive Advantage NEW YORK (August 4, 2015) — TravelClick, global provider of innovative cloud-based solutions that enable hotels to grow revenue, will present three free webinars on August 18 and 19 to review second quarter 2015 hotel performance results and trends. Findings will be presented by TravelClick experts John Hach, Senior Industry Analyst, and Alexis Welner, Senior Director of Global Enterprise Business Intelligence. Alexis and John will present current and future channel reservation trends enabling hoteliers to capture incremental revenue and cr...
The Smart Hotelier’s Guide to 2016 Digital Marketing Budget Planning
the Authors and HeBS Digital | August 4, 2015
By Max Starkov and Sara O'Brien Executive Summary For the tenth year in a row, HeBS Digital announces the launch of "The Smart Hotelier's Guide to 2016 Digital Marketing Budget Planning," to help hoteliers as we begin the 2016 budget planning season. Click here to download the full article whitepaper. The article eases any concerns hoteliers may have about investing in digital and implores hoteliers to establish a strong digital presence as we enter a new era of online distribution and digital marketing. Yet, just being online isn't enough anymore; in 2016, you will need to take your digital presence to an entirely different level in or...
Summit Hotel Properties Executive Chairman Kerry W. Boekelheide Steps Down
Summit Hotel Properties | August 4, 2015
Thomas W. Storey will assume the role of Chairman of the Board effective July 30, 2015. AUSTIN, Texas, Aug. 4, 2015 -- Summit Hotel Properties, Inc. (NYSE: INN) (the "Company") today announced that Founder and Executive Chairman Kerry W. Boekelheide has stepped down from his role effective July 30, 2015. "I am leaving at a time when the Company is on a great path and it is consistent with my personal plans to pursue hotel development on a full-time basis. The Board afforded me the opportunity to begin pursuing this last year and I am excited to get back to my roots of hotel development," said Kerry W. Boekelheide. "In my thirty years, I...
Go Ahead, Reach Out: Hotel Surveys Increase Review Scores & Volume
TrustYou | August 4, 2015
By Margaret Ady A hotelier once expressed resistance to me regarding post-stay guest surveys; he said it risked the hotel becoming a nuisance. Of course, he was of the more old-fashioned hotelier variety, but I suspect this isn't all that uncommon. I suggested that he reconsider surveys as a guest service rather than a request—and they really can be, when presented the right way. TrustYou has touted the benefits of surveys for some time now, knowing there's a reward to hotels reaching out proactively for guest feedback. Just the act of sending a survey lets guests know you care, and when surveys are sent within 48 hours of departure, ...
Duetto Secures $30M in Series C Funding to Further Accelerate its Worldwide Expansion
Duetto | August 4, 2015
Now in Hotels in 50 Countries, Duetto's Cloud-Based, Big Data Solution Doubles Hotel Profitability San Francisco, August 4, 2015 -- Duetto, the market leader in hotel and casino profit optimization technology, today announced the closing of a $30M financing led by Icon Ventures to further extend the company's global reach. Duetto's CEO, Patrick Bosworth, said, "While the explosive growth in online travel spends continue to accelerate, hoteliers are still struggling with outdated technologies that cannot keep up with today's distribution needs. In an environment of disruption in which third-party intermediaries are e...
HMC Assumes Management of the Holiday Inn Express Hotel & Suites Located in Round Rock, TX
Hospitality Management Corporation (HMC) | August 3, 2015
The Hotel is Conveniently Located Just North of Austin on I-35 Dallas, TX – Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), proudly announces managerial responsibilities for this 91-room Holiday Inn Express Hotel & Suites in Round Rock, TX. The company continues its ongoing business expansion which is made up of full service, conference center, select service and limited service hotels. HMC is one of the country's largest third-party privately held hotel management companies, ranked in the top 40 of all third party and owner operated hotel management corporations. Conveniently located near Austin, Round...
Newmarket Acquires Hotel SystemsPro
Newmarket | August 3, 2015
Madrid, August 3, 2015: Amadeus is to expand its sales and catering offering to the hotel industry with the acquisition of Hotel SystemsPro by Newmarket, an Amadeus company. A U.S.-based provider of sales, catering and maintenance software to the hotel and hospitality industry, Hotel SystemsPro delivers high-performance, ASP-based enterprise and property solutions to more than 4,500 hotels in North America and beyond. The acquisition, which will see Hotel SystemsPro formally integrated into Newmarket, will complement Newmarket's existing market reach and expand its overall product offering whilst generating new business opportunities ac...
Meriton Serviced Apartments Chooses TrustYou To Manage Its Online Reputation
TrustYou | August 3, 2015
Singapore and Munich, Germany – August 3, 2015 – TrustYou, the international online reputation management leader, has been selected by Meriton Serviced Apartments to power its online reputation management (ORM) program. Meriton Serviced Apartments operates 13 properties around Australia's east coast, offering accommodation in studio, one-, two- and three-bedroom serviced apartments as well as its luxurious Penthouse Collection. TrustYou will provide Meriton Serviced Apartments with reputation monitoring and guest surveys. Reputation monitoring includes an analytics dashboard that allows hoteliers to understand and act upon all guest...
LBA Hospitality Names Tim Johnson as Company’s First Director of eCommerce
LBA Hospitality | July 30, 2015
DOTHAN, AL (June 30, 2015) – LBA Hospitality, a full-scale hotel management, development and consult-ing .rm, today announced the creation of its Director of eCommerce position, which will be .lled by Tim Johnson. As part of its commitment to being a forward-looking company, LBA created the Director of eCom-merce position in response to the multitude of rapidly growing and evolving online platforms used to market inventory and manage reputation in the hospitality industry. As Director of eCommerce, Johnson is tasked with maximizing the exposure of LBA's properties across all online distribution and communication channels, which ensure...
INNCOM® by Honeywell to Provide MGM Resorts International with Reliable Large Scale ‘Smart’ Networks
| July 30, 2015
MGM Resorts Works with INNCOM to Develop and Implement Scalable Multi-Vendor Corporate Network Platform for 20,000+ Guest Rooms July 30, 2015 – MGM Resorts International is acknowledged as a leader in adopting and deploying hotel guest room technology. Its properties offer networked electronic locks for security, environmental controls for guest comfort, multiple entertainment options, refrigerated minibars for convenience, and other guest controls. But, MGM Resorts' guests never see the robust network platform behind the scenes that powers the company's tech leadership. INNCOM was able to meet MGM Resorts' large-property network requ...
Hotel Industry First: nSight Benchmark Report Compares Hotel Website Traffic to Third Parties
nSight | July 29, 2015
Easy integration to Google Analytics powers report featuring consumer shopping data NASHVILLE, TN – July 29, 2015 –nSight, the leader in online consumer shopping intelligence for hotels and destinations, today announced its new Hotel Online Traffic Report. An industry first, the "HOT Report" benchmarks what consumers look like who are shopping a hotel website against consumers who are shopping that same hotel across thousands of third-party travel sites. This helps hotels identify consumers to target with marketing in order to drive more traffic and bookings to their own sites. The HOT Report is a revolutionary next step for hotel m...
Serenata and TrustYou Team Up to Help Hotels Personalize Their Guests’ Experiences
TrustYou | July 29, 2015
July 29, 2015 – Munich, Germany – Serenata IntraWare, one of the leading CRM providers (customer relationship management) for the hospitality industry, teams up with TrustYou, global leader in online reputation management (ORM) software, to launch the first ever solution that allows hotels to combine online reviews and social media feedback with reservation data. Dubbed "ORM meets CRM," the solution allows hotels to truly personalize their guests' experience throughout all phases of the customer journey. "This partnership has allowed Serenata to further enhance its already rich customer database with feedback directly from guests, a...
Historic South African Vineyard Hotel Transitions to Latest IDeaS Revenue Management System
IDeaS | July 29, 2015
Cape Town – July 29, 2015 – IDeaS Revenue Solutions, the leading provider of revenue management software solutions and advisory services, today announced The Vineyard Hotel and its two sister hotels, The Townhouse Hotel and Oude Werf Hotel, have deployed its latest and most scientifically advanced automated revenue management system, IDeaS G3 RMS. With 372 rooms between the hotels, each offering a selection of room types, the properties required an innovative approach to powerfully price, forecast and optimise rooms across a variety of rates and classes. Combined with industry-leading SAS® analytics, IDeaS G3 RMS will combine trans...
Notes from the 3rd Annual Travelers Mindset Conference, Co-Hosted by HeBS Digital, Google & HSMAI
the HeBS Digital and Google Partnership | July 28, 2015
New York, NY July 28, 2015 – HeBS Digital, the leading hotel digital technology, full-service digital marketing and website revenue optimization consulting firm co-hosted the 2015 Travelers Mindset Summer Conference along with Google and HSMAI Greater New York Chapter at the Google Headquarters last week, Wednesday, July 22nd. The conference, centered on the topic "Creating Meaningful Digital Relationships," brought over 100 hospitality guests and a line-up of industry experts to discuss the unique challenges hospitality industry faces. The mission of the conference was to discuss trending issues that impact the direct online channel ...
How Future Mobile Device Usage Can Give Your Hotel a Competitive Advantage
Maria Franco | July 28, 2015
By Maria Franco, Communications Manager, SiteMinder Technology is a disruptive force in every industry, and hospitality is no different. Organizations that aren't actively making use of technology trends will find themselves increasingly struggling to compete as their competitors capitalize on the advantages that technology offer, and new, more innovative players enter the space making technology core to the experience. For hoteliers with limited technology budgets, this can be an intimidating thought, as technology projects have the perception of being expensive and requiring an IT team, but this doesn't need to be the case at all. Som...
Agilysys Recognized for Mobile Cloud-Based Point-of-Sale Solution
Agilysys | July 28, 2015
Company Named 2015 Stratus Award Finalist for InfoGenesis™ Flex POS Solution ALPHARETTA, GA. — July 28, 2015 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that the company's InfoGenesis™ Flex solution has been recognized by Business Intelligence Group for innovation and efficiency in cloud-based delivery. Agilysys was named a 2015 Stratus Award finalist for the groundbreaking mobile point-of-sale system. The Stratus Awards recognize cloud offerings that are truly differentiated in the market. The theme for this year's award program was '...
Milestone Digital Marketing Conference: Evolving Digital Strategies for Hotel Direct Revenue Streams
Milestone Internet Marketing | July 28, 2015
SANTA CLARA, CA (July 28, 2015) – Milestone Internet Marketing announces the dates and agenda for their 2nd annual Digital Marketing Conference on September 14th and 15th at the Hyatt Regency Santa Clara. This one-of-a-kind and highly interactive conference will present today's most innovative digital marketing strategies, with hands-on learning experiences, to give hotels and businesses insight into the ever-evolving digital world. The conference is designed to help hoteliers understand major digital marketing trends that impact online revenue for their business, and how to drive online presence and competitiveness. The conferenc...
ZDirect Awarded Comprehensive TRUSTe Enterprise Privacy Certification Across Cloud Platforms
ZDirect | July 28, 2015
TRUSTe, the leading data privacy management company, certifies that ZDirect provides the industry standard in online privacy, ensuring reliability in consumer and client privacy. Hallandale, FL – July 28, 2015 – ZDirect, a leader in above property marketing solutions and a pioneer in hotel marketing automation, announces its achievement in receiving the TRUSTe Enterprise Privacy Certification across all its Cloud-based platforms. TRUSTe offers the industry standard in online privacy, honoring companies who demonstrate privacy compliance and excel in the ability to build consumer trust. ZDirect offers an eCRM with a 360° guest and p...
The Sherry-Netherland Relies on Digital Alchemy to Convey 5-Star Luxury with a Human Touch
Digital Alchemy | July 28, 2015
How Can Online Communications Convey White-Glove Service? With Stunning Visuals, Personal Messages and Digital Alchemy July 28, 2015 – The Sherry-Netherland is a Manhattan landmark and one of New York's most respected luxury hotels. On property it delivers a refined presence and personalized white-glove service. Online it relies on Digital Alchemy hotel email services to convey the same personalized presence with a human touch. Digital Alchemy is the leading provider of hospitality Customer Relationship Management, guest communications and digital marketing for hotels. "The Sherry-Netherland, known as 'The Sherry' to its guests, provi...
IDeaS Drives Improved Revenue Management for Serviced Apartment Specialist Staycity
IDeaS | July 28, 2015
LONDON – July 28, 2015 – IDeaS Revenue Solutions, the leading provider of revenue management software solutions and advisory services, today announced a major revenue management initiative with Staycity, one of Europe's fastest growing serviced apartment operators. "Staycity is expanding at a rapid pace, so working with such a dynamic company is very exciting for IDeaS. The serviced apartment sector is one of the most competitive in Europe's growing accommodation market, and IDeaS has the tools to help Staycity maximise its potential. By automating much of its workload, IDeaS RMS helps Staycity keep up with today's fast-moving and r...
Cendyn CEO Charles Deyo Named US Gamechanger™ of the Year in ACQ Global Awards 2015
July 27, 2015
ACQ5 (Acquisition Finance) Magazine Awards Deyo for Best-of-Breed Online Hospitality Marketing Solutions Boca Raton, FL– July 27, 2015 – ACQ5 magazine, a leading M&A magazine news site, recently awarded Cendyn® CEO and Founder Charles Deyo with its prestigious ACQ Global Awards 2015 U.S. Gamechanger of the Year award for hospitality marketing solutions. The ACQ Global Awards honor the leading deal teams, firms and professionals whose activities set the standards for major markets worldwide. Nominations are provided based on reader insight and experience. In 2015, companies and individuals representing every major mar...
Summit Hotel Properties Continues Growth, Acquires Two Residence Inn Hotels For $56.8 Million
Summit Hotel Properties | July 27, 2015
AUSTIN, Texas, July 27, 2015 -- Summit Hotel Properties, Inc. (NYSE: INN) (the "Company") today announced that it completed the acquisition of two Residence Inn by Marriott hotels located in Baltimore (Hunt Valley), Md. and Branchburg, N.J. on July 24, 2015 for an aggregate purchase price of $56.8 million. "We are very happy to announce the addition of these Residence Inn hotels to our portfolio. We remain very positive on the current state of the lodging cycle and see these two acquisitions as solid contributors to our long-term growth plan," said Daniel P. Hansen, President and Chief Executive Officer. "Both of these acquisitions are ...
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