Embracing Technology Without Losing the Human Touch in Hospitality
Alan Young | February 8, 2024
Amadeus Data Reveals Los Cabos, Mexico to Be Top Hotel Destination for Christmas and New Year’s Travel
Amadeus’ Demand360+ | December 7, 2023
Technology
NewMedia Digital Integrates Maestro PMS with Salesforce CRM, Google eCommerce
Maestro PMS | September 16, 2015
Maestro PMS, NewMedia Digital Collaborate to Deliver Effective Marketing Solutions to Increase Revenue for Hotels and Resorts September 16, 2015 – Toronto - NewMedia Digital partnered with Maestro PMS™, the leading solutions provider for independent hotel operators, to integrate Maestro guest profile and reservation data into Salesforce CRM applications. The data integration enables hotel operators to leverage Maestro's guest database with the powerful Salesforce CRM to market more successfully and efficiently. Maestro PMS was developed from the ground up as a true hospitality enterprise system that offers a comprehensive su...
HSMAI, Infor Release White Paper on Taking Ownership of Customer Relationships
HSMAI | September 15, 2015
Research Finds that Owning Guest Relationships Leads to Higher Revenue and Loyalty McLean, VA (September 15, 2015) – The Hospitality Sales and Marketing Association International (HSMAI), in partnership with Infor, today released a new white paper entitled, "Ten MORE Ways to Pull More Revenue Through to Your Bottom Line: Taking Ownership of Your Customer Relationships." The research is a follow-up to the 2014 white paper previously published by HSMAI and Infor, "Nine Ways to Pull More Revenue Through to Your Bottom Line." This year's white paper, authored by Janet Gerhard, principal of Hospitality Gal LLC, offers specific recommen...
Aptech Selected by Coastal Hotels, Margaritaville Hollywood Beach Resort
Coastal Hotels | September 15, 2015
Coastal Hotel Group Taps Aptech for Business Intelligence and Targetvue Budgeting/Forecasting; Margaritaville Hollywood Beach Resort Selects Profitvue® Back Office Pittsburgh, PA – September 15, 2015 – Aptech Computer Systems announced Coastal Hotels with 4 properties in the western US selected Execuvue® Enterprise Business Intelligence and Targetvue Budgeting and Forecasting. Margaritaville Beach Resort will also install Aptech's Profitvue Enterprise Financial Accounting for its 349-room destination property in Hollywood, FL. Aptech is the leading provider of hospitality software for business intelligence, budgeting, and enterpri...
How Digital Signage Benefits Hotels and their Guests
Steve Chang | September 14, 2015
By Steve Chang Digital signage has many benefits for hotels and guests. It enables access to timely and relevant information that enhances the overall guest experience. It also drives engagement, helping guests feel more connected with the hotel while reinforcing key aspects of the brand. There are a variety of ways in which digital signage is transforming the hotel guest experience, including several that are outlined below. Inform guests about offerings and amenities. Digital displays can be used to provide guests with information about check-in and checkout times, restaurant hours and key amenities like fitness centers, gift shops, s...
Tambourine Launches Symphony & Expands Florida Headquarters
Tambourine | September 14, 2015
New Service Manages Hotel eCommerce Across All Digital Channels New York, NY - September 14, 2015 - Tambourine, an innovative hotel marketing and technology company, has announced the public launch of Symphony, combining digital marketing, booking and distribution for maximum direct revenue impact. Symphony has been in testing for more than a year at more than 100 hotels worldwide, with properties experiencing an average 8% reduction in OTA commissions and 12% increase in direct bookings. Recently, Tambourine has also expanded its 8,000 sq ft Florida headquarters to meet the increasing demand for Symphony. Symphony was created to solve...
Hospitality Management Corporation to Manage Newly Rebranded Wyndham Garden Hotel in Lafayette LA
Hospitality Management Corporation (HMC) | September 14, 2015
Dallas, TX – Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC) is pleased to share the opening of this newly branded and fully renovated 290-room Wyndham Garden hotel in Lafayette, LA near Lafayette Regional Airport. HMC is one of the country's largest U.S. third-party privately held hotel management companies, ranked in the top 40 of all third party and owner operated hotel management corporations. The property offers a complimentary shuttle service to local areas of interest including the historic village of Vermilionville and is also minutes away from area businesses including WH Energy, Marathon Oil, Conoc...
KAYAK Renews Deal with TrustYou To Power Its Review Summaries
TrustYou | September 14, 2015
TrustYou Meta-ReviewsTM Help Millions of Travelers Make the Right Booking Decisions New York, NY and Munich, Germany - September 14, 2015 -TrustYou, inventor of the Meta-ReviewTM has secured its place on KAYAK, the world's leading travel search engine, with a renewed two-year deal. KAYAK, which searches hundreds of other travel sites to give people the information they need to make their travel plans, will now display TrustYou Meta-ReviewsTM in its hotel search. The partnership will continue to provide KAYAK users with verified review information and new brief summaries, so that travelers can easily, and confidently, choose the right ho...
The Case For Hotel Phones.
Cetis | September 14, 2015
Ensuring a positive guest experience, and keeping telecom revenues in-house. Room Service: Two words that prove hotel phones are still proven moneymakers. Without these phones providing convenient one-button guest access to food and drink, you may be losing millions of dollars in premium-priced sales. Think of it this way: If customers have to use their cell phones to call for room service - with the hassle of having to find and then punch in a complete phone number- what's to stop them from calling out for delivery? After all, it's no more work to punch in one full phone number than it is to type in another. Not so good alternatives. M...
HeBS Digital Wins 5 WebAwards, Including Best Hotel and Lodging Website
HeBS Digital | September 11, 2015
Summary: HeBS Digital, the hospitality industry's leading digital technology, marketing and website revenue optimization consulting firm, earned five WebAwards, including the Best Hotel and Lodging Website Award for RedLion.com. New York, NY (September 11, 2015) – HeBS Digital, the leading hotel digital technology, full-service digital marketing and website revenue optimization consulting firm, is proud to announce the receipt of five WebAwards from the Web Marketing Association in the Hotel and Lodging category, including the Association's top award, the Best Hotel and Lodging Website designation for RedLion.com, along with three...
Are Travelers Getting It All Wrong?
TrustYou | September 10, 2015
Travelers are armed with more information than ever to make travel decisions. Vastly more. In fact, there are on average 465 reviews per hotel available to be read (Tnooz). With so much feedback in hand before booking, travelers should be pretty happy with their accommodations these days. But do they really have the feedback they need to make an informed decision? Travelers read only about 1.2% of reviews before booking. Let that sink in for a minute because it is very little of what's available. Leisure travelers read an average of 6 to 7 reviews before booking while business travelers read an average of 5, according to "Consumer Research...
SiteMinder Partners with HotelTonight to Enhance Global Mobile Booking Reach for Hotels
SiteMinder | September 10, 2015
Dallas, US – The hotel industry's leading cloud platform, SiteMinder, has today partnered with HotelTonight, the leading last-minute hotel booking app, to provide hotels with prime access to global travellers 'on the go and in the moment'. HotelTonight now joins SiteMinder's more than 250 distribution channels offering reach to both local and global travellers for hoteliers, who can now distribute their real-time rates and availability to the app via SiteMinder's Channel Manager and have bookings automatically delivered back to their property management system. With mobile bookings forecast to account for 18 percent of all online trav...
Forbes Travel Guide Expands Further into Key Markets in Europe
Forbes Travel Guide | September 10, 2015
Brings its Global Star Ratings System to Eight More Major Cities and Metropolitan Areas in France, the United Kingdom, Germany, Italy and Switzerland NEW YORK, Sept. 10, 2015 -- Forbes Travel Guide today announced its expansion further into the heart of Europe, announcing that it will rate hotels in eight additional Europe cites and metropolitan areas: Paris Cannes Berlin Geneva Florence Rome Milan The Home Counties outside London Responding to increasing demand for its global star ratings platform worldwide, the move follows the opening of the company's Europe office in London led by Chris Fradin, earlier this year. Forbes Tr...
Leading Hotels to Offer Duetto’s Revenue Strategy Solutions to More than 400 Properties Worldwide
Duetto | September 10, 2015
San Francisco, September 10, 2015 -- Duetto, the market leader in hotel profit optimization technology, announced an alliance with The Leading Hotels of the World, Ltd., to make its Revenue Strategy Solutions available to more than 400 hotels worldwide. Leading Hotels is one of the largest luxury hotel collections, with some of the world's most exceptional properties in more than 80 countries. Jon Londeen, Senior Vice President, Distribution and Reservations Management at The Leading Hotels of the World said, "With solutions that address the unique challenges of independent luxury hotels, Duetto delivers powerful insights on pricing and...
Notes from HeBS Digital’s Webinar: Smart Hotelier’s Guide to 2016 Digital Marketing Budget Planning
the Author and HeBS Digital | September 10, 2015
By Jennifer Alberts HeBS Digital, the leading hotel digital technology, full-service digital marketing and website revenue optimization consulting firm hosted a webinar reviewing the 10th annual 'Smart Hotelier's Guide to 2016 Digital Marketing Budget Planning' whitepaper, bringing the article to life. The webinar focused on key influences shaping digital marketing strategies for 2016. From important factors affecting the hospitality industry as a whole, to how much to spend on digital marketing and each core initiative, to case studies and information about budgeting recommendations, the webinar gave hoteliers the insights and tools ne...
Berjaya Times Square Hotel Partners with IDeaS to Maximise Revenues in Competitive Market
IDeaS | September 9, 2015
SINGAPORE – September 9, 2015 – IDeaS Revenue Solutions, the leading provider of revenue management software solutions and advisory services, announced today that it has partnered with the iconic Berjaya Times Square Hotel to implement IDeaS Revenue Management System (RMS) across 650 rooms to improve demand forecasting and revenue performance. With a highly competitive hotel environment across Malaysia and the APAC region—according to STR Global, 2,400 hotels are under contract to open across the region in the coming years—Berjaya Hotels & Resorts sought to improve accuracy in their demand forecasting and revenue management ...
Property Management System, Hotello, Partners with Award Winning CRM Platform, Guestfolio
Guestfolio | September 9, 2015
Whistler, Canada. September 9, 2015 - Guestfolio, a leading CRM system for hoteliers has partnered with Hotello, a fully integrated hotel management solution. This partnership will now enable Hotello customers to benefit from an integrated single-source solution that manages all day-to-day transactional communications, guest satisfaction and provide dynamic Guest Profiles. "Partnering with Hotello demonstrates how hospitality vendors need to work together for the benefit of their mutual clients. Hotello PMS clients will now benefit from an intricate relationship that could offer unprecedented opportunities to increase per-stay revenue a...
DJ Vallauri Elected HSMAI Greater New York Chapter’s Director of Social Media
HSMAI Greater New York Chapter | September 9, 2015
PARSIPPANY, NJ – September 9, 2015 Lodging Interactive, the digital marketing and social media engagement firm exclusively serving the hospitality industry, today announced DJ Vallauri has been elected to HSMAI Greater New York chapter's board as its Director of Social Media Marketing. "I'm thrilled to be able to help the HSMAI Greater New York chapter with its social media marketing and engagement," said DJ Vallauri, Lodging Interactive's Founder & CEO. "As a long time member of the HSMAI Greater New York chapter I have enjoyed many years learning and I hope to now be able to give back to others in the hospitality industry." Chap...
Is Hospitality Ready for the Post-Rate Parity Era?
the Author and HeBS Digital | September 9, 2015
By Max Starkov Background There has been a lot of talk in the press and discussion forums about the "fall" of rate parity in Europe and its implications. Most of the new rules and proclamations in Europe thus far concern Most Favorite Nation (MFN) clauses in the hotel-OTA agreements. In the case of France, a new "rate parity" law was adopted in August, which directly affected the rate parity clauses in the hotel-OTA agreements in this country, and most probably will have Pan-European repercussions as well. I believe one of the reason for the confusion about what exactly is happening and has happened in Europe is that the analysts and ed...
The Hotel Guide to Budgeting Business Intelligence Tools in 2016
nSight | September 8, 2015
nSight's New eBook Provides Goal-Based Tips for 2016 Budgets NASHVILLE, TN - September 8, 2015 -nSight, the leader in online consumer shopping intelligence for hotels and destinations, today released its eBook on how hotels should plan and budget for business intelligence tools for the upcoming year in an always-changing consumer environment. The simple tips in this eBook help hoteliers be positioned better to increase bookings in 2016 by understanding and targeting consumers more proactively and more effectively than the competition. Hotel distribution is more complex today with a growing number of intermediaries between the hotel prod...
The Sochi Effect: Does Mainstream Coverage Drive Niche Bookings?
Ryan Solutions | September 8, 2015
Every four years the ski industry once again enters prime time as skiers and snowboarders take the stage at the Olympic games. Sochi played host to a long list of snow-sliding events in February of 2014, but did this mainstream coverage drive lodging bookings at mountain resorts? Take a gander. The Goods To find our answer we looked at over 250,000 lodging reservations from 16 different mountain resorts made during the 2012/13, 2013/14 (the Olympic year, in orange below), and 2014/15 winter seasons. The games spanned nearly the entire month of February, so aside from finding average monthly booking volumes in that month, we also found t...
Hong Kong’s The Upper House Implements Duetto’s Revenue Strategy Solutions
Duetto | September 8, 2015
Duetto brings new levels of insight and revenue optimization to one of Hong Kong's most luxurious properties Hong Kong, September 8, 2015 – Duetto, the market leader in hotel profit optimization technology, announced that The Upper House is implementing its revenue strategy solutions, bringing new insights on pricing and demand to the landmark property. The Upper House is managed by Swire Hotels, an international management company with properties in Asia, Europe and North America. Designed by architect Andre Fu, The Upper House is a distinctive modern luxury property that sits atop Hong Kong's bustling urban landscape. Duetto pro...
Waterford Hotel Group Adds Five Hotels to Growing Portfolio
Waterford Hotel Group, Inc. | September 3, 2015
Waterford, CT (September 4, 2015) --- Waterford Hotel Group, one of the nation's leading hospitality companies, has added five hotels to its portfolio year-to-date. The addition of the five hotels brings the firm's portfolio to 28 properties and more than 3,800 rooms, representing a diverse portfolio ranging from independent inns to full-service hotels and convention centers. "We have successfully executed our 2015 growth strategy to date and anticipate continued progress in the coming months," said Rob Winchester, President and COO. "We are honored that the varied ownership groups have chosen Waterford as a partner and look forward to ...
RLHC RedLion.com Website Earns Top Honors
HeBS Digital | September 3, 2015
Web Marketing Association Awards RedLion.com Top Hotel and Lodging Website Spokane, Wash., Sept. 3, 2015 – RLHC (Red Lion Hotels Corporation) (NYSE: RLH) today announced the company and HeBS Digital were awarded Best Hotel and Lodging Website for redlion.com, earning a perfect score in the WebAwards 2015 from the Web Marketing Association. "Stunning visuals, modern design, clear calls to action, original content, and a bit of innovation," were the comments received from the WebAwards 2015 judges. "This is what an award-winning web site should be. Well done!" "We knew the website was achieving what we set out to accomplish, which was t...
How the Sharing Economy is (Mis)shaping the Future
Alan E. Young | September 2, 2015
Is this disruptive new trend really good for the economy and consumers? By Alan E. Young Chances are, you've used some sort of "sharing" service or technology recently. Maybe you've taken an Uber ride home from the airport, or rented out a loft from Airbnb for a weekend trip. Many people are saying that the sharing economy is the way of the future. It may indeed be disruptive, but is this trend really good for the economy and consumers? Whether you call it the Sharing Economy, the Collaborative Economy, the Gig Economy or C2C (Consumer to Consumer), it's certainly innovative and by all indicators, on the rise. More and more startups and...
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