Embracing Technology Without Losing the Human Touch in Hospitality
Alan Young | February 8, 2024
Amadeus Data Reveals Los Cabos, Mexico to Be Top Hotel Destination for Christmas and New Year’s Travel
Amadeus’ Demand360+ | December 7, 2023
Technology
RoamingAround is Ramping Up for 2016 with New Corporate Structure and Staff Promotions
RoamingAround | November 3, 2015
Hospitality's mobile technology expert establishes two divisions to respectively focus on cellular networks and Location-Based Marketing; Sarah Smith and Michael Gambino promoted to drive the company forward Boston, Mass. — Nov. 3, 2015 —RoamingAround has been monitoring mobile technology trends over the past several years to gauge impact, and found that mobile engagement has been proven to generate loyalty for their clients in the hospitality industry – and ultimately lead to increased profitability, market share, and differentiation. As such, RoamingAround Founder and Chief Executive Officer Michael Garvin recen...
Q3 2015 Financial Reports Round Up: Hyatt, Chesapeake, Ryman & Summit
November 3, 2015
Hyatt Hotels Corporation reports third quarter 2015 net of $25 million compared to $32 million in Q3 2014. Comparable systemwide RevPAR increased 1.6%. Mark S. Hoplamazian, president and chief executive officer of Hyatt Hotels Corporation, said, "Our RevPAR growth was strong due to greater transient business and increased market share. These positive results drove solid fee growth across our system." Third quarter 2015 financial results are as follows: Adjusted EBITDA was $172 million in the third quarter of 2015 compared to $179 million in the third quarter of 2014, a decrease of 3.9%. Adjusted EBITDA in the third quarter o...
Kube Systems Invites HX Attendees to Charge Their Mobile Devices at Area Hotels
Kube Systems | November 3, 2015
Power-hungry attendees of the HX: The Hotel Experience can charge their mobile devices at one of four New York properties, as well as in the Kube Systems Booth 2327 Take a Selfie with a Kube for a chance to WIN an APPLE WATCH [Jericho, NY—November 3, 2015] — While attending HX: The Hotel Experience -- the largest tradeshow in America to be held Nov. 8 to 10 at the Jacob K. Javits Convention Center – hoteliers can conveniently power any model of smartphone or tablet either at the Kube Systems Booth #2327 or at one of four Manhattan-area hotels. The KS Portable™ Kube charges up to six mobile devices simultaneousl...
Hotel AG Announces Recent Closings
Hotel AG | November 2, 2015
ATLANTA – November 2, 2015 – Hotel AG announced today the company's recent sales transactions. Hotel AG has been involved in 236 hotel sale transactions since January 2013 totaling $2.5 billion in market value. Over that period, the firm has averaged closing 1 hotel transaction every 4 days. Today, the firm has 197 hotels on the market with 67 under sale agreement totaling $907 million. Over the past few weeks, the firm has closed a full-service hotel in Daytona Beach for a New York based lender, a full-service hotel in the upper Midwest for a Wall Street firm, two full-service hotels in Kentucky and Louisiana for a publ...
FlyteBoard Airline Flight Information Comes to Guests at the Holiday Inn Newark Airport
Flyte Systems | November 2, 2015
Busy Airport Property Creates a Great Travel Experience for Guests On The Go with Real-Time Flight Information Display CHICAGO, IL – November 2, 2015 – Air travel is more demanding than ever, and winter is coming. The busy 191-room Holiday Inn Newark Airport, across from Newark Liberty International, understands this and is ready. The property recently installed the FlyteBoard airline information display by Flyte Systems in its lobby to give guests real-time flight information for more relaxed travel plans. Flyte Systems is the leading provider of cost effective airport travel information displays and digital signage content...
SiteMinder Launches ‘Canvas’, the Intelligent Website Creator for Independent Hotels
SiteMinder | November 2, 2015
London, UK – SiteMinder, the leading cloud platform for hotels, is pleased today to unveil 'Canvas', an intelligent website creator that combines best practice in hotel e-commerce with beautiful designs for independent hoteliers. Canvas will be unveiled at the travel industry's largest stage, WTM London, and will form the latest addition to SiteMinder's award-winning suite of smart and simple technology for hoteliers who are looking to attract, reach and convert guests globally online. SiteMinder's co-founder and managing director, Mike Ford, says, "For years, SiteMinder has provided a platform that successfully enables direct, co...
2016 Checklist to Maximize Revenues from Content Marketing + SEO
the Authors and HeBS Digital | November 2, 2015
By Asher Fusco & Megan Harr Change is the only certainty in the world of search engine optimization. To succeed in the ever-evolving SEO landscape, hoteliers should adopt a proactive approach to content creation, marketing and optimization. SEO continues to play a critical role in hotel digital marketing success, with at least 30% to 35% of hotel website revenue generated as a direct result of organic search engine referrals to the hotel website. Every year, Google's algorithm changes more than 500 times. This past year was no different, with Google throwing a major curveball to mobile sites with the Mobile-Friendly Algorithm Update...
Hoteliers Improve Average Daily Rate Performance Despite Weakening Reservation Pace
TravelClick, Inc. | November 2, 2015
ADR Increases in 88 Percent of the Top 25 North American Markets NEW YORK – November 2, 2015 – As hoteliers prepare for the holiday season and head into the new year, hotels in major North American markets are experiencing a strong, improved ADR (average daily rate) performance, according to new data from TravelClick's October 2015 North American Hospitality Review (NAHR). Committed occupancy* for Q4 2015 – Q3 2016 is up 3.1 percent compared to a year ago. However, new commitments that have been added over the last month are down -3.5 percent. When broken down further, new group business bookings that have been added o...
Marketing Technology Provider, Spring Metrics, Announces Rebrand as Spring Engage
Spring Engage | October 30, 2015
October 30, 2015- Spring Engage, formerly known as Spring Metrics, is excited to launch their new brand with continued growth in the hospitality market. The marketing technology company, located in downtown Raleigh, NC, announced the new look at a recent anniversary celebration. Spring Engage will continue to be a leading provider of solutions that enable hotels to increase engagement and build relationships online with a targeted and intentional approach. The change was fueled by the company's expansion within the hotel market, and represents both the value provided with their current solutions as well as future product releases. The c...
Tambourine’s Symphony Boosts Clients’ Revenue by $63 Million in First Year
Tambourine | October 29, 2015
New York, NY -- Symphony, a new digital marketing, booking and distribution program from Tambourine, has been proven to maximize direct revenue for independent properties of all sizes. Symphony has been in testing for more than a year at more than 100 independent hotels worldwide, with the properties experiencing an average 8% reduction in OTA commissions and a 12% increase in direct bookings, generating an additional combined $63 million in direct bookings. Tambourine developed Symphony to help hotels increase direct website traffic, create a comprehensive presence across all digital channels and decrease the overall cost of acquiring ...
Maestro PMS Brings Mobile Operation Apps to HX and TribalNet
Maestro PMS | October 28, 2015
Leading Indie Systems Supplier Delivers Fast Installation Services, Professional Diamond Plus Support, 30+ Years of Hotel Technology Experience Markham, ON – October 28, 2015 – Mobile technology is the hottest hotel industry trend in 2015. Maestro PMS is leading the mobile wave for independent operators. The industry leader will exhibit its mobile leadership at HX, the New York Hotel Show Nov. 8-10; and at TribalNet, the top Indian Gaming technology event Nov. 2-5. Maestro PMS provides a feature rich, world-class suite of 20+ Property Management Solution modules supported by award-wining Diamond Plus Service and more than 30...
TravelClick Acquires ZDirect, A Leading Hospitality CRM
TravelClick, Inc. | October 28, 2015
Acquisition Broadens TravelClick's Technology Solutions; Enables Hoteliers to Create and Drive Deeper Guest Engagement and Increase Revenue Opportunities NEW YORK, October 28, 2015 – TravelClick ("the Company"), a global provider of innovative cloud-based, revenue-generating solutions for the hospitality industry, announced today that it has acquired ZDirect, a leading customer relationship management (CRM) platform in the hospitality sector. The acquisition of ZDirect, which represents the second acquisition made by TravelClick in the last 12 months, is yet another example of the Company's commitment to extending its industry le...
Cendyn Arcaneo® Tapped to Facilitate Specialty Session at 2015 Momentum Sports Marketing Symposium
October 27, 2015
Boca Raton, Fla. – Oct. 27, 2015 –Cendyn Arcaneo®, the leading cloud-based event and corporate ticket management technology firm, was recently tapped to serve as a specialty session facilitator at the 2015 Momentum Sports Marketing Symposium. The conference, the premier gathering of sports marketing's most influential decision makers, will take place Nov. 4–5 at the New York Marriott Marquis Times Square in New York, New York. Cendyn Arcaneo will facilitate the session titled "How are you managing your corporate tickets and entertainment assets to deliver business results?" at 8:45 a.m. on Nov. 5. As the pioneer an...
Do 5-star Hotels get More Facebook Engagement than 3-star?
Ryan Solutions | October 27, 2015
The correlation between hotel star ratings and Facebook page dynamics is something that's been analyzed before, but this time we're looking at a question that comes up more than any other: engagement. Is there any correlation between the star-rating of a hotel and the average engagement it sees on Facebook? Here's what we found. The Goods To find our answer we looked at over 7,000 hotel Facebook pages and tracked their "people talking about this" percentage (PTAT/fans) over the last three months. We then grouped their averages by star rating. Engagement peaked for 3.0-star hotels at 5.5% but fell above and below that point to a low ...
How to Get Guests to Find, Book, and Trust Your Hotel? New TrustYou Website Holds the Answers
TrustYou | October 27, 2015
Travel reviews—and the way they are monitored, measured, and presented—have changed. With the launch of a new website, TrustYou tells the story of the modern travel review and the ways in which reviews can be leveraged to increase presence (Find), increase direct reservations (Book), and grow traveler confidence (Trust). TrustYou leads the industry in creating better travel review platforms to improve the guest experience, as well as bringing hotels the tools they need in order to generate more direct bookings as a results of travel reviews. With hints of a book layout, the new site aims to be succinct, responsive, and visua...
NAVIS Introduces NAVIS Capture: Innovative Lead Management for Vacation Rental Companies
NAVIS | October 27, 2015
New scalable product helps vacation rental companies of all sizes track, prioritize and respond to inquiries from any channel to increase bookings, improve efficiency and drive more revenue Bend, OR – October 27, 2015 - Today NAVIS, the leader in reservation sales and marketing solutions for the hotel, resort, and vacation rental industries, announced that their new, much-anticipated lead management solution NAVIS Capture, is now available for the vacation rental property management market. NAVIS Capture organizes and intuitively prioritizes leads from all channels, helping agents focus on the most qualified inquiries to maximize ...
HeBStrategy: Q4 2015 Hospitality Digital Technology & Marketing Strategy Whitepaper Now Available
HeBS Digital | October 27, 2015
Now available for download, the HeBStrategy Q4 2015 Edition offers the latest hospitality technology and digital marketing news. The Whitepaper, full of campaign ideas and case studies, is a valuable resource for hoteliers looking to maximize direct online revenues in Q4 and 2016. How will you increase your property's website revenues in Q4? Roll up your sleeves, pour a cup of coffee, and dig right in. Included in the HeBStrategy Q4 2015 Edition: • The Smart Hotelier's Guide to Digital Marketing Article & Webinar Recap: The article and supporting webinar gives hoteliers the insights and tools necessary to help structure 2016 bu...
Classic Hotels & Resorts Increase Productivity with SHR’s WindsurferCRS Distribution Platform
SHR | October 27, 2015
HOUSTON, TX, October 27, 2015– SHR, an innovative provider of advanced distribution technology and services for the hospitality industry, and Classic Hotels & Resorts, a recognized and innovative, luxury property management company, have seen continued success with their partnership over the last year. A majority of their properties now utilize the full WindsurferCRS distribution platform to increase productivity of their staff and create a memorable experience for their guests. "We have seen great success with our partnership with Classic Hotels & Resorts, and we look forward to continuous innovation with their team to pr...
SiteMinder Named a Deloitte Technology Fast 50 Winner for Fifth Consecutive Year
SiteMinder | October 27, 2015
Dallas, US – October 27, 2015 – The hotel industry's leading cloud platform, SiteMinder, has been announced a Deloitte Technology Fast 50 Australia winner for the fifth consecutive year to further cement its position as one of the country's top companies of technological innovation and continual rapid growth. The announcement now places SiteMinder, as with all other winners, on the shortlist for the Asia Pacific Technology Fast 500 program. SiteMinder's co-founder and managing director, Mike Ford, says: "SiteMinder is very pleased to be once again be listed among the country's most successful technology companies. The Deloit...
Kube Systems to Display Portable Mobile Charging Stations for Public Spaces at ‘HX’
Kube Systems | October 27, 2015
Designed for power-hungry hotel guests looking for a place to charge mobile devices, the future-proof KS Portable system adds nine hours of battery life to any smartphone or tablet; Visit Booth 2327 November 8 to 10 in New York [Jericho, NY—October 27, 2015] — There is no denying that mobile phone chargers are the No. 1 item left behind in hotel rooms today. To provide travelers with convenient mobile device charging and eliminate the stress of having to pack and re-pack this elusive cable, Kube Systems has developed a portable mobile charging system that comes equipped with all the charging cables built in. The KS Portable...
Patrick Andres Joins the Rainmaker Group as Managing Director of Asia-Pacific
Rainmaker | October 26, 2015
ATLANTA – Oct. 26, 2015 – With a quickly expanding client base in the region, The Rainmaker Group has enlisted hospitality technology veteran Patrick Andres to head operations in Asia-Pacific as managing director. Andres comes to Rainmaker with 25 years of experience in the hospitality and travel technology industry, most recently as executive vice president for Duetto in Asia-Pacific. Previously Andres also held regional leadership positions with Travelport, Sabre Hospitality Solutions and Micros-Fidelio. At Rainmaker, he will direct operations, maintaining and building on relationships with existing customers in the region...
Booking.com Reveals the Top 7 Emerging Food Capitals in the US
Booking.com | October 23, 2015
The latest trending food destinations in America as rated by Booking.com travelers NEW YORK, October 23, 2015 -- Booking.com, the global leader in connecting travelers with the widest choice of incredible places to stay, announces the top 7 emerging food capitals in the U.S. New data according to the experts - Booking.com travelers - confirms several U.S. cities that are pushing New York, San Francisco and New Orleans off their perch. "There's no doubt that there's something exciting about discovering the newest, hidden gem foodie capitals," says Leslie Cafferty, VP of Communications at Booking.com. Booking.com used r...
Room Charging Device + Streaming Audio Alarm Clock to Debut at ‘HX’ from Kube Systems
Kube Systems | October 22, 2015
The high-style, Bluetooth-streaming unit with polished accents and mirror-like display features hospitality's first App-based programmer and an optional Apple Watch Charging Accessory Visit Booth 2327 November 8 to 10 in New York [Jericho, NY—October 22, 2015] — As hoteliers across the globe converge on the Jacob K. Javits Convention Center in New York City next month for HX: The Hotel Experience – Rooms to Restaurants, power-hungry attendees looking for dynamic innovation and a place to charge their mobile devices are encouraged to stop by the Kube Systems Booth #2327. Participating for the first time at this internat...
Agilysys Continues Its Commitment to Boys & Girls Clubs of America
Agilysys | October 22, 2015
Movie Ticket Donations Made in Conjunction with 2015 Global Gaming Expo ALPHARETTA, GA. — Oct. 22, 2015 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, is donating 500 AMC movie tickets to Boys & Girls Clubs of Southern Nevada as part of its 'Lasting Connections' initiative, which supports and encourages community outreach. Each time an attendee at the recent Global Gaming Expo (G2E) in Las Vegas visited the Agilysys booth and viewed a product demo, a movie ticket donation was made. The donations will provide an entertaining outing for cl...
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