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Technology
Depot Renaissance Minneapolis’ Ice Skating Rink Honored By Fodor’s Travel as a Top 10 Rink in the US
The Depot Renaissance Minneapolis Hotel | November 21, 2013
Celebrating with Special "Ice Skating Package" Minneapolis, Minnesota, November 2013 ... The landmark Depot Renaissance Minneapolis Hotel has been recognized by the leading Fodor's Travel magazine as having one of the nation's best ice skating rinks. The Depot's ice rink is located indoors within The Depot Pavilion -- the historic train shed of the Victorian-era former train station, which is now a luxury hotel. The ice rink opens for the 2013-2014 season on November 28, 2013. At #9 in Fodor's Travel's "Best Ice Rinks in the U.S." line-up, the rink within The Depot Pavilion is in exceptional company, including the iconic Rockefeller Cen...
Pricing in a Social World by Kelly A McGuire, PhD and Breffni M Noone, PhD
SAS | November 7, 2013
The price transparency afforded by the advent of the OTAs changed the way that hotels think about pricing. Social media and online reviews are driving the next major shift in pricing - value transparency. Consumers now have easy access to detailed consumer opinion, along with price, through review sites, OTAs and even hotel websites. In order to continue to price effectively, revenue managers need to understand how consumers are using this user generated content (UGC) with price, to make a hotel purchase decision. To help hotel managers understand how value transparency will impact their pricing and positioning strategies, we conducted ...
Flip.to Lands Hospitality Maverick to Lead European Sales
Flip.to | October 30, 2013
Orlando — October 31, 2013 — Flip.to, the brand advocate platform that helps hotels turn their guests into advocates, recently hired well-known hospitality sales executive, Alfredo Moreno de la Santa, to lead their European sales efforts. Moreno de la Santa has extensive knowledge of the European market. In his prior role, he helped establish EZ Yield as one of the premier channel management platforms in Europe. He led the sales efforts in Southern Europe and was instrumental in expanding their customer base. "The first time I saw Flip.to I was amazed at its simplicity. It uses the natural inclination of a hotels' customers to be so...
Adoba Hotel Dearborn Michigan Encourages Healthy Travel With PURE Hypoallergenic Guestrooms
Adoba Eco Hotel Suites Brand | October 23, 2013
Dearborn, MI October 25th - In the chic, historic Detroit suburb of Dearborn, Michigan, Adoba® Hotel is looking to create a better customer experience through their focus on sustainable travel. Among the myriad elements in this evolution are 10 allergy-friendly guestrooms from PURE Solutions, which reflect Adoba's emphasis on wellness and healthy travel. PURE Rooms are treated according to a patented 7-step process that kills and protects against 99.9% of viruses and bacteria. By virtually eliminating surface and airborne irritants, PURE Rooms create a truly hypoallergenic space that is not only more comfortable for allergy-sufferers,...
Flip.to Ramps Up in Europe – Exhibiting at World Travel Market in London; New Hire in Madrid
Flip.to | October 21, 2013
New York — October 23, 2013 — Flip.to, the brand advocate platform for the global hospitality industry, will be one of the exhibitors at the 2013 World Travel Market Conference at the ExCel, London November 4-7, 2013. The newest member of the Flip.to team based out of Madrid, Alfredo Moreno de la Santa, Senior Director of Sales, will also be at WTM. Reed Travel Exhibitions Exhibition Director World Travel Market Simon Press said: "We are delighted to welcome Flip.toto WTM 2013 and are sure their attendance will prove to be a wise decision. WTM is showing consistent and strong growth in the business deals generated there and with thi...
Guests Introduce Jupiter Beach Resort to Over 30,000 Friends & Family in First 90 Days with Flip.to
Flip.to | October 16, 2013
Orlando, FL - October 17, 2013 - Flip.to is the brand advocate platform that helps hotels boost brand awareness and earn new guests with the help of their most trusted, untapped marketing source- their guests. In the first 90 days, the hotel has turned 24% of their guests into brand advocates reaching over 30,000 social connections. The property was looking for a way to identify socially active guests and encourage them to talk about the hotel before, during and after their stay. They felt that Flip.to could help them broaden their social reach by engaging those customers and marketing into their social networks in a way that feels natu...
Flip.to and Genares Announce Seamless Integration to Turn Guests into Huge, Trusted Marketing Force
Flip.to | September 27, 2013
Orlando, FL — October 1, 2013 — Flip.to and Genares announced the beginning of a strategic partnership that includes a seamless integration between Flip.to and the Genares Central Reservation System (CRS). Flip.to is the brand advocate platform that helps hotels boost brand awareness and earn new guests with the help of their most trusted, untapped marketing source- their guests. Genares Worldwide Reservation Services is one of the premier Central Reservation Systems in the world, helping hotels drive revenue via the electronic channels. The integration means that Generas CRS customers can immediately begin turning their guests into...
HSMAI, Infor Release White Paper Detailing Methods to Increase Bottom-Line Growth
HSMAI | September 12, 2013
Strategies Outlined to Counteract Rising Costs, Generate Increased Profits in Hospitality Industry McLean, Va. (September 13, 2013) - The Hospitality Sales and Marketing Association International (HSMAI) today announced the release of "Nine Ways to Pull More Revenue Through to Your Bottom Line," a white paper commissioned in partnership with Infor, a leading hospitality enterprise software company. In the white paper, Trevor Stuart-Hill, CRME, president of Revenue Matters, offers nine solutions designed to help hotel managers increase profitability amidst a climate of rising costs, which is offsetting recent RevPAR recovery. "Escalating...
Calistoga Spa Hot Springs Uses Flip.to to Help with Rebranding Efforts
Flip.to | September 11, 2013
Engages 30% of Guests in First Month with Flip.to Orlando, FL — September 13, 2013 — Flip.to is the brand advocate platform that helps hotels boost brand awareness and earn new guests with the help of their most trusted, untapped marketing source- their guests. Since going live with Flip.to in August, the Calistoga Spa has reached over 9,000 social connections. The property turned to Flip.to to help them market to a new demographic of customers after their recent renovation. They felt that Flip.to would help attract that demographic in a way they couldn't naturally do on their own. "As part of our repositioning, we expanded who our ...
Hospitality Upgrade Video Release: Experts Share Their List of the Top Trends in Revenue Management
Hospitality Upgrade | August 23, 2013
Hospitality Upgrade interviews industry experts at HSMAI ROC 2013 to gain insight into the top trends in revenue management Atlanta, Ga. - In a video release from Hospitality Upgrade Magazine earlier this week, Hospitality Sales and Marketing Association International (HSMAI) President and CEO Bob Gilbert discussed the educational sessions of the 2013 HSMAI ROC (Revenue Optimization Conference), in which speakers identified several companies that are expected to be game changers in the future of revenue management. In addition to Gilbert, several industry experts weighed in on the conference as a whole, as well as the key...
Video release: Recap from the 2013 HSMAI ROC – Takeaways and Gamechangers to Watch
Hospitality Upgrade | August 21, 2013
Atlanta, Ga. - Hospitality Upgrade interviewed HSMAI's President Bob Gilbert and several other hospitality revenue management experts at the 2013 HSMAI ROC (Revenue Optimization Conference). This event is a mashup of corporate revenue managers from all the major hotel brands, management companies and ownership groups. Boasting the largest event in it's history, 110 hotel companies joined in Minneapolis, Minn. this past June for this annual event celebrating its 10th anniversary. Vice President, Revenue Management for Evolution Hospitality Scott Roby said, "It has been fun to watch the growth of this conference over the years. The topics co...
The Top Mobility, Connectivity and Wireless Infrastructure Decisions CIOs Face
Hospitality Upgrade | August 16, 2013
by Russell Vest Guests inherently expect some things at a hotel. They expect the lights to work when they flip the switch, water to flow from the faucet and in-room air conditioning to adjust to their needs. These infrastructure issues appear seamless to the guest, but require significant behind-the-scenes effort to ensure 100 percent guest satisfaction. The same is true of wireless infrastructure. Seamless commercial cellular and Wi-Fi connectivity is an integral part of the guest experience. Guests' mobile connectivity requires a robust and propertywide, integrated communications network. However, unlike lighting, plumbing and air man...
Service Excellence: Find a Way To Make It Happen / Bryan Williams
B.Williams Enterprise | August 6, 2013
"As long as it is legal, ethical, and moral, find a way to make it happen". That was the directive which was programmed into my brain very early in my career. I remember it vividly. It was on my first day of work at new employee orientation at the Ritz-Carlton, St. Thomas in 1996. The general manager passionately spoke about the need "to move heaven and earth to delight" our guests and creating memorable experiences everyday. Although I worked in a luxury property before, it was obvious that this was another level of service excellence altogether. I love exceptional service, and I love people who are passionate about giving exceptional ...
Visit Seattle Continues to Push Boundaries with nSight Business Intelligence
nSight | July 31, 2013
nSight Helps One of World's Most Inventive Cities Target Travelers with Search-Driven Data NASHVILLE, TN – August 1, 2013 – Visit Seattle, the official destination marketing organization (DMO) for Seattle, has signed with nSight to provide a complete view of its global online opportunity and drive incremental visitors to Seattle using its new business intelligence solution. nSight, the largest aggregator of global travel search and booking data, enables Visit Seattle to understand its active travel consumers, create more relevant marketing and make better business decisions – all based on searches that are happening now. Most rece...
Nickelodeon Suites Resort Reaches 90K Potential New Guests and 3K Unique Visitors in 30 Days
Flip.to | July 19, 2013
Orlando, FL — July 24, 2013 — Flip.to is the brand advocate platform for hotels, helping Nickelodeon Suites Resorts boost brand awareness and earn new guests with the help of their most trusted, untapped marketing source - their guests. Since going live with Flip.to in June, guests of Nickelodeon Suites Resort have spread the word about their stay to over 90,000 of their closest friends, relatives and colleagues. In the first month, Flip.to has helped Nickelodeon Suites turn 27% of their guests into trusted advocates. Each advocate shared a branded message with a unique link about the resort with their social networks, including Fac...
Hotel V Forges New Social Connections in First Month with Flip.to
Flip.to | July 12, 2013
Orlando, FL — July 16 , 2013 — Flip.to is the brand advocate platform that helps hotels boost brand awareness and earn new guests with the help of their most trusted, untapped marketing juggernaut- their guests. In just over a month, Hotel V has converted 21% of their guests into advocates driving new unique visitors back to their website, which is uniquely personalized for each visitor based on the guest that they know. Each property has a unique identity that attracts different customer bases. Marketing to two distinct demographics using a single platform presented a unique challenge for their Paris based marketing firm, World Ind...
Sercotel, the European Hotel Chain, Joins Hospitality Grapevine
Hospitality Grapevine | July 8, 2013
Hospitality Grapevine is excited to announce the addition of Sercotel, the European hotel chain, as part of the ever-expanding collection of Exclusive Hospitality Employee Travel Experiences. Industry professionals can now access Sercotel's collection of over 150 hotels and receive a discount in magnificent locations throughout Spain, Portugal, Colombia and Andorra. With a myriad of amenities and adventures including art, archeology, castles tours to water sports, golf and hiking experiences. This newest addition of offerings will enhance a European travel destination. To view the special Sercotel discounts and others, become a FREE mem...
What I Learned About Video on August 1, 1981
Hospitality Upgrade | July 8, 2013
2013 copyright Hospitality Upgrade by James Lingle Unless you are of a certain age, you are probably wondering what is so important about Aug. 1, 1981. At 12:01 a.m. on August 1, 1981, MTV showed the very first music video on TV. It was by a little known band called The Buggles and was called, "Video Killed the Radio Star." While packing for a recent family vacation, I started counting the number of Wi-Fi-enabled devices that we were taking with us. Being a business traveler and someone in the hospitality business I wondered if the hotel's network would be able to handle all these devices, how many devices will we be able to connec...
Architect Named for SBE Hotel Development in Seattle
BuildCentral | June 29, 2013
Hotel-Online and BuildCentral Add/Update 139 Hotel Projects to the New Hotel Construction Projects Database Chicago, IL. July 1, 2013 - Hotel-Online and BuildCentral have added or updated 139 hotel projects in the last two weeks to Hotel Construction, a nationwide database of hotel construction projects, openings, and key decision makers (Owner/Developers, Architects and Contractors). These proposed hotels are still in the planning stages. Now is the perfect time to have your product drawn into plans, or offer construction services: Greenwich Street Hotel (New York, NY) Convention Center Hotel (Jackson, MS) Element by Westin Hotel (...
Regatta Travel Solutions Produces Impressive Results for Lake Havasu City CVB
Regatta Travel Solutions Inc. | June 26, 2013
Charlottesville, Virginia (June 27, 2013) - Regatta Travel Solutions announced today that nine months after the launch of the Regatta booking engine on GoLakeHavasu.com, the project is exceeding expectations of the CVB and the hoteliers in the destination. By implementing its innovative tactical online marketing strategies, Regatta Travel Solutions has been able to attract a highly qualified audience to the CVB website and convert them into bookings with their user-friendly booking engine. The Company then uses data and analytics to optimize the process. "I discovered Regatta at last year's DMAI Annual Convention in Seattle and was imme...
TrustYou & RezNext Partner to Deliver Top-Notch 360-Degree Approach to Online Reputation Management
TrustYou | June 26, 2013
Preferred Partner Arrangement Brings Reputation Machine, Cutting-Edge Technology & Superior Semantic Analysis to India, Africa & Middle East Munich, Germany - June 27, 2013 -TrustYou, an online reputation management (ORM) market leader specializing in the hospitality industry, has partnered with real-time online distribution and travel technology company RezNext to provide hotels in Asia, Asia Pacific, Middle East and Africa an integrated, 360-degree solution for aggregating and analyzing online reviews and social media content. TrustYou's Reputation Machine offers RezNext customers a holistic approach to deliver superior semantic ...
TravLynx Integrates i-Rates Technology to Bring Advanced Revenue Management To Mid-Tier Market
i-Rates LLC | June 26, 2013
(June 27, 2013) - i-Rates, the creator of the revolutionary new Revenue Management technology for the mid-tier hotel market, and TravLynx, the leader in the Central Reservations Service technology, have agreed to pilot i-Rates Revenue Management software to InnLink customers. "With the complexity of distribution in the market today, hotels need an efficient solution to determine the best rates possible to maximize RevPAR. We are excited to pilot with i-Rates to provide a Revenue Management solution to our InnLink customers that is easy to use and functionally robust. " said Kristin Intress, CEO of TravLynx. "We are excited to be working...
Apache Casino Hotel in Oklahoma Selects Agilysys Solution Suite
Agilysys | June 25, 2013
Newly Expanded Casino Hotel Implements Property Management, Point-of-Sale Systems ALPHARETTA, GA. - June 26, 2013 - Agilysys, Inc. (Nasdaq: AGYS), a leading provider of innovative information technology and hospitality software solutions and services, today announced that Apache Casino Hotel in Lawton, Okla., has selected the Lodging Management System® (LMS) property management solution and the InfoGenesis™ POS system to streamline operations at its casino and new 132-room hotel. Apache Casino Hotel is owned and managed by the Fort Sill Apache Tribe of Oklahoma. "When selecting technology for our newly expanded property, we knew we n...
Travel Tripper’s RezTrip Now Interfaces with Bay Lakes Information Systems’ Lodgical Solution PMS
Travel Tripper | June 25, 2013
New York (June 26, 2013) - Travel Tripper, the leader in hotel direct distribution, announced today that its RezTrip reservation system has certified Bay Lakes Information Systems to interface with the Lodgical Solution Property Management System. Hotels can now seamlessly manage availability, rates and inventory for the RezTrip CRS through the Lodgical Solution PMS interface. Reservation delivery from multiple electronic channels, GDS, web, mobile and OTAs are also available for those interfaced properties. According to Gautam Lulla, Chief Operating Officer of Travel Tripper, "RezTrip has performed incredibly well for our Lodgical-base...
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