Embracing Technology Without Losing the Human Touch in Hospitality
Alan Young | February 8, 2024
Amadeus Data Reveals Los Cabos, Mexico to Be Top Hotel Destination for Christmas and New Year’s Travel
Amadeus’ Demand360+ | December 7, 2023
Technology
SiteMinder Wins with Choctaw Casinos
SiteMinder | February 23, 2016
Dallas, US – February 23, 2016 –The hotel industry's leading cloud platform, SiteMinder, has today secured a deal with Choctaw Casinos' lodging properties in Oklahoma, USA, to provide broadened distribution of the three properties' almost-1000 rooms online. The deal follows the recent multi million-dollar expansion of Choctaw Casino Resort in Durant and the group's plans for further growth. "With the increase in hotel rooms at the Choctaw Casino properties we needed to update our technology and expand our channels of distribution, in order to meet our growth needs," says Alfonso Rodriguez, director of revenue at Choctaw Casi...
StayNTouch Partners with Van Hessen, Bringing PMS and Mobility Solutions to Hundreds of Hotels in The Netherlands and Belgium
StayNTouch | February 23, 2016
Washington D.C., February 23, 2016 – StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, announced that its cloud-based PMS and mobility solutions have become an integral part of Van Hessen's hotel automation systems, bringing StayNTouch's solutions to properties throughout The Netherlands and Belgium. "We are pleased to announce this partnership and are happy to make StayNTouch's innovative solutions available to our hotel customers," said Ruud Clements, Managing Director at Van Hessen. "StayNTouch's ability to tackle one of the biggest challenges facing the hotel industry – lever...
Digital Alchemy’s Customized Email Marketing Generates ‘Impressive’ Revenue for Hastings Hotels
Hastings Hotels | February 23, 2016
Northern Ireland Luxury Chain Delivers a Personal Touch to Guests February 23, 2016 – A gracious, personalized stay is the hallmark of Hastings Hotels, the largest independent hotel group in Northern Ireland. The Hastings family founded the chain and now operates six luxurious properties across the province. Guests can choose from deluxe accommodations that include a historic palace and a meticulously maintained seaside Victorian hotel adjacent to one of the top ten golf courses in the world. Personalized eCampaigns uphold tradition of service Hastings takes special care to communicate with each guest, whether it be a sitting US p...
Regatta Travel Solutions Selected to Power Booking Engine on DiscoverLynchburg.org
Regatta Travel Solutions LLC | February 23, 2016
Charlottesville, Virginia (February 23, 2016) – Regatta Travel Solutions announced today that the Lynchburg Regional Convention & Visitors Bureau has selected Regatta Travel Solutions to power the booking engine on their official destination website, DiscoverLynchburg.org. Regatta will allow visitors to the destination website to book hotels, attractions and packages on the destination's official website. "Regatta's booking engine is going to give us insight and data on our website that we have simply never experienced before," said Krista Boothby, Marketing & Public Relations Coordinator for the Lynchburg Convention &...
Agilysys Introduces Groundbreaking POS Mobile Tablets
Agilysys | February 23, 2016
InfoGenesis® Flex Series 3 Tablets, Built Specifically for Enterprise Customers, Offer Full Functionality, Fast Performance, Uncomplicated Deployment AGILYSYS INSPIRE, LAS VEGAS — Feb. 23, 2016 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced availability of the InfoGenesis® Flex Series 3 tablets, a groundbreaking new POS mobile solution built specifically for its enterprise customers to help them increase revenue, improve wait staff efficiency, and deliver a superior guest experience. Designed for use with InfoGenesis point-of-...
Hotel Central Reservation System From AxisRooms, India’s Leading Hotel Distribution Platform
AxisRooms | February 23, 2016
Central Reservation System from India's leading Hotel Distribution platform - AxisRooms Hotel partners wake up and smell the coffee; this is the time to exit the maze of technology barriers and borders. The time where everything you need will be in one place, organized by one central brain. Welcome to the AxisRooms age. AxisRooms' ultimate mission is offering full hotel distribution and now we are taking it to a higher level. Distribute relies on centralize, facilitate and deliver, putting all the data and processes under the same sun, the same Axis. And it is exactly what and where we are reaching with our Central Reservation Syste...
Why Guests Still Call Your Voice Reservations Channel And What You Should Do About It
Doug Kennedy | February 22, 2016
By Doug Kennedy If someone would have surveyed hoteliers in the early 2000's as online bookings were growing exponentially each year, few would have predicted that by now anyone would still be calling to make a reservation. Yet here we are in 2016 with the phones still ringing; and ringing they are, with many hotels even experiencing an increase in calls as those who search on smartphones use the "click to call" feature. It is difficult to get hard industry-wide data to benchmark the contribution of voice channels as the margins vary greatly according to a number of factors such as if the hotel is branded or independent, leisure vs. bus...
René Yaron Cahane Appointed Executive Head Chef at The Landings St. Lucia
Hotel Internet Services, Inc. | February 19, 2016
ST. LUCIA (February 19, 2016) - Accomplished culinary professional René Yaron Cahane is the new executive head chef at The Landings St. Lucia. With more than 25 years of experience in Caribbean and British kitchens, Cahane joins the Caribbean luxury resort from Blue Waters Resort and Spa in Antigua where he served in a similar role. "My experience spans all aspects of food preparation, from managing overall operations to optimizing organizational processes and ensuring concept delivery," said Chef René who joins food and beverage director Eric Toles to elevate the culinary experience at The Landings. "Chef R...
Moxy Making U.S. Debut with Opening of Moxy New Orleans by Noble Investment Group and Moxy Tempe by Twenty Four Seven Hotels
Moxy Hotels | February 19, 2016
Bethesda, Md., February 19, 2016 – Moxy Hotels, Marriott International's edgy new lifestyle brand, is shaking up traditional hospitality and making its mark in the U.S. with Moxy New Orleans, LA, and Moxy Tempe, AZ, both set to open in Spring 2016. Moxy Hotels boldly reinvents the select-service hotel experience to fully embrace today's Next Generation traveler and to show the world what "moxie" really means – fun, spirited and stylish. These two new hotels will offer the style and soul of a boutique hotel that is surprisingly affordable. "We are excited to debut Moxy Hotels in the U.S., beginning with New Orleans and Tempe,...
Investigating Duplicate Content: Hotel Marketing Strategies for Success
the Author and HeBS Digital | February 19, 2016
By Megan Harr Defining Duplicate Web Content Even the most discerning digital marketing professionals and hoteliers need to be cognizant of the dangers of duplicate content. Content that appears on the Internet in more than one place (i.e. on more than one URL) and is identical or very similar in nature is regarded as duplicate content. Google defines duplicate content as "substantive blocks of content within or across domains that either completely match other content or are appreciably similar." Whether these two pages exist on the same website or on two different websites, duplicate content makes it difficult for search engines to d...
Enseo Receives Marriott’s® GPNS HSIA Certification
Enseo | February 18, 2016
Certification paves way for full range of Enseo GPNS services Richardson, TX, - February 18, 2016 – Enseo, the fastest growing hospitality integrator, announced today it has received Marriott's Global Property Network System (GPNS) High Speed Internet Access (HSIA) certification and is now able to provide GPNS HSIA services to Marriott properties. In addition to providing HDTV and Digital Signage, Enseo is now certified to provide the full range of Marriott GPNS services including guest HSIA, public space Wi-Fi, back office support and conference services. As part of the effort, Enseo created a number of extensions to its comp...
Millennials and Email Marketing: Hospitality-Specific Data Yields Intriguing Results
Ryan Solutions | February 18, 2016
Many marketers have claimed that Millennials don't use email. They're on Snapchat, they're on Facebook, but not in their inboxes. Others say just the opposite. But what do the numbers tell us? Do the campaigns your hotel is sending to 20-somethings end up in long-since-forgotten inboxes? Here's what we found. The Goods To find our answer we looked at 20 different email campaigns sent by 10 different hotels and resorts to a total of 1,600,000 recipients. We can get more granular in a follow up, but we decided to group our initial results by three generations: Millennials (roughly 30 years old and under), Boomers (roughly 50 years old an...
Aptech Computer Systems Installed by The William Vale and HRI Lodging
Aptech Computer Systems, Inc. | February 18, 2016
23-Property HRI Lodging Implements Execuvue®, Targetvue and Profitvue® to Support Growth Pittsburgh, PA – February 18, 2016 – Aptech Computer Systems announced HRI Lodging with 23 properties implemented Aptech's Execuvue Enterprise Business Intelligence, Targetvue Budgeting and Forecasting, and Profitvue Financial Accounting. The William Vale, a new-build full service luxury hotel in Brooklyn NY installed Profitvue to manage pre-opening financial processes. Aptech is the leading provider of hospitality software for business intelligence, budgeting, and enterprise financial accounting. Click here for more on Aptech's ...
Lodging Interactive Picks Up Adrian Award At NYC Gala
Lodging Interactive | February 18, 2016
L to R: Wolfgang Wehen General Manager Newport Beachside Resort, David Krech Director of Marketing Newport Beachside Resort, DJj Vallauri Founder & CEO Lodging Interactive with his wife Marcey Vallauri. NEW YORK, NY - February 18, 2016 Lodging Interactive, the leading digital marketing and social media engagement agency exclusively serving the hospitality industry, was honored at the annual HSMAI Adrian Awards where the company received an award of excellence in the category of Web Design & Digital Marketing. The Hospitality Sales & Marketing Association International (HSMAI) annual gala was held on Tuesday, February 17th at...
Google Explains Local Search Results: What Hotels Need to Know to Improve Their Rankings
TrustYou | February 18, 2016
by Margaret Ady A majority of travelers begin their travel planning on Google. Where a hotel shows up in local rankings influences its clickthrough rates and likelihood of getting booked. Last week, Google shared a blog, providing us with insights into how it calculates local search rankings, noting that local results are based primarily on a business's relevance, distance, and prominence. Here's what that means for hotels. Relevance A hotel's relevance is simply how closely its listing matches what a traveler is looking for. It is determined by the hotel's business description and reviews. TrustYou powers Google's hotel scores and prov...
HeBS Digital Takes the Adrian Awards by Storm with 17 Awards Including 2 Platinum for Multichannel Campaigns
HeBS Digital | February 17, 2016
NEW YORK, NY February 17, 2016 – HeBS Digital, the leading hotel digital technology, full-service digital marketing and website revenue optimization consulting firm, is proud to announce it has earned two Platinum Adrian Awards in addition to its 15 other Gold, Silver and Bronze Awards. The two awards, presented to the firm at the Adrian Awards Gala on February 16, 2016, are amongst the hospitality world's most prestigious honors. HeBS Digital earned the two Platinum Adrian Awards in collaboration with two valued clients: Triumph Hotels and Hotel Pennsylvania. The firm worked hand-in-hand with each of these partners to create a pa...
Maestro PMS Goes Tropical at Bolongo Bay Beach Resort in the US Virgin Islands
Maestro PMS | February 17, 2016
Software Manages Guest Services at 'One of The World's 10 Best Beachfront Hotels' February 17, 2016 – Markham, ON – Bolongo Bay Beach Resort on St. Thomas in the US Virgin Islands is where A-listers flee February's final weeks of winter. Frommer's voted The Resort 'One of The World's 10 Best Beachfront Hotels.' For couples who dream of a destination wedding, Bolongo Bay is the most prized venue on St. Thomas. Sixty-four of The Resort's unique rooms are on the crystal Caribbean. Besides Mother Nature's amenities--warm sunshine and a perfect tropical ocean--The Resort pampers guests with its specialty high-...
Summit Hotel Properties Sells 6 Hotels for $108.3M, Reinstates Agreement for Sale of 10 Hotels for $89.1M, and Acquires 2 Hotels for $109M
Summit Hotel Properties | February 17, 2016
AUSTIN, Texas, Feb. 16, 2016 -- Summit Hotel Properties, Inc. (NYSE:INN) ("the Company") announced today the completion of the sale of six hotels with a total of 707 guestrooms to affiliates of American Realty Capital Hospitality Trust, Inc. ("ARCH") for an aggregate selling price of $108.3 million on February 11, 2016 (the "February Closing") as follows: LOCATION ROOMS Fairfield Inn & Suites - Spokane, WA 84 Fairfield Inn & Suites - Denver, CO 160 SpringHill Suites - Denver, CO 124 Hampton Inn - Ft. Collins, CO 75 Fairfield Inn & Suites - Bellevue, WA 144 Hilton Garden Inn - Ft. Collins, CO 120...
American Realty Capital Hospitality Trust Acquires Six Hotels from Summit Hotel Properties for $108.3 Million
American Realty Capital Hospitality Trust, Inc. | February 17, 2016
NEW YORK, Feb. 17, 2016 -- American Realty Capital Hospitality Trust, Inc. ("ARC Hospitality" or the "Company") announced today that it has completed its previously announced acquisition of six hotels totaling 707 rooms for a purchase price of $108.3 million from Summit Hotel Properties, Inc. (NYSE: INN) ("Summit"), a publicly-traded hotel real estate investment trust. The six hotels acquired are branded either by Marriott International or Hilton Hotels & Resorts and are located in Bellevue and Spokane, Washington, and Denver and Fort Collins, Colorado. This transaction increases ARC Hospitality's l...
Kube Systems and Airwave Announce European Distribution Agreement
Airwave | February 17, 2016
Leading supplier of in-room electronics across Europe adds in-room and public-area charging solutions to its portfolio; KS Clock™ and KS Portable™ charge up to six Apple/Android/Blackberry devices simultaneously [Jericho, NY—February 17, 2016] — Hotels across Europe are now being introduced to two new mobile charging solutions capable of powering up to six mobile devices at one time thanks to a new distribution partnership that began in January between Kube Systems and Airwave. Europe's leading supplier and installer of hotel televisions, content programming and WiFi has added the KS Clock™ and KS Portable&...
Seven Steps to Food Cost Control
Kirby D. Payne | February 16, 2016
By Kirby D. Payne, Feb 16, 2016 Former FSU hotel school Professor Dukas' Seven Steps to Food Cost Control from his book, "How to Operate a Restaurant" provides a concise list of things to think about to effectively manage food cost. After I returned from Viet Nam in 1971 I completed my senior year of college at the hotel school of Florida State University. The Chair of the department was Peter Dukas who taught a class on food & beverage management which used a text book he had authored called, "How To Operate A Restaurant". Long ago, I loaned the book out and never got it back so I can't quote him exactly. Pr...
Vizergy’s Director of IT Awarded Membership to Exclusive Technology Group
February 16, 2016
Jacksonville, Fla. (February 16, 2016) – Vizergy, the leading provider in online hospitality marketing, is pleased to announce its Director of IT, Eric Miller, as one of the more than 100 Nutanix Technology Champions across the globe. As a Nutanix Technology Champion, Miller is a part of a group of IT professionals committed to expanding their knowledge, strengthening their brands and becoming thought leaders in the enterprise cloud. Vizergy continues to invest in the best people, training and technology to ensure clients have the best available website solutions. For over 15 years Vizergy has deployed turnkey online marketing sol...
Pearl River Resort Selects Duetto’s GameChanger Solution
Duetto | February 16, 2016
GameChanger Helps Pearl River Make the Right Pricing Decisions to Attract and Retain the Most Profitable Customers February 16, 2016 -- Duetto, the market leader in hotel and casino profit optimization technology, announced that Pearl River Resort has selected its GameChanger Revenue Strategy Solution to bring new price optimization capabilities to the 1,220 room integrated resort in Choctaw, Mississippi. John Katapodis, Exec. Director Hotel Operations said, "We are impressed at Duetto's ability to offer true dynamic pricing by day, segment, and room type, a real innovation — while having the flexibility to work with us as w...
Regatta Travel Solutions Selected to Power Booking Engine for Vero Beach, Sebastian and Fellsmere, Florida
Regatta Travel Solutions LLC | February 16, 2016
Charlottesville, Virginia (February 16, 2016) – Regatta Travel Solutions announced today that the Indian River County Chamber of Commerce Tourism Division has selected Regatta Travel Solutions to power the booking engine on their new official destination website, VisitIndianRiverCounty.com. Regatta will allow visitors to the destination website to book hotels, attractions and packages on the destination's official website. The Chamber is the official DMO for in Indian River County, Florida, covering Vero Beach, Sebastian and Fellsmere. "As the Destination Marketing Organization (DMO) we are the resource our hotels and attractions ...
1
Industry Happenings
2
Technology
3
Operations
4
All Things Independent
5
Appointments/People on the Move
Today's News
Le Méridien Fort Worth Downtown Selects General Manager and Director of Sales
AKA Welcomes Hotel AKA Washington Circle to the DMV Metro Area
Valor Hospitality Partners Selected to Manage DoubleTree Suites by Hilton Hotel Huntsville South
Virgin Hotels Chicago Names Anderson Foote as New General Manager
As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.