Warren Dehan
High Standards: Why Independent Hoteliers Need a PMS Tech Partner That Matches Their Service Culture
Warren Dehan | May 17, 2022
Growing importance of hospitality technology is extending the service culture reach beyond the front desk By Warren Dehan Hospitality is just not like other industries when it comes to giving and receiving customer service. This is a business that is built on patience and understanding, as well as an unwillingness to compromise on quality and effort. These elements are the secret sauce that make hospitality so profitable and rewarding, and it’s why hotels thrive when they share a service culture with like-minded partners. When it comes to technology partnerships, independent hoteliers often lack a safety net when providers fail to ...
The Return of Incentive Travel: Using the Hotel PMS to Manage and Grow Guest Loyalty in Independent Hotels
Warren Dehan | May 3, 2022
How independent hoteliers can use an integrated PMS to offer a robust loyalty program and compete with big brands By Warren Dehan Loyalty programs provide a bounty of opportunities for hotels to grow their customer base and better engage with travelers. A recent study shows 77 percent of hoteliers value driving guest loyalty as their No. 1 tech initiative for 2022. Unfortunately, independent hotels often struggle with implementing an effective loyalty program of their own. These programs can be complicated to launch and difficult to maintain, which can be challenging for independent operators to justify despite their potential to cement...
What to Look for When Sourcing Out Your New Cloud PMS
Warren Dehan | April 19, 2022
Not all Web browser-based property management systems are alike, and not all need to reside in the cloud; Five things independent hotels will want to know about implementing this technology By Warren Dehan Today’s hotel operators are on the move more than ever and many are challenged with not enough time or staff to manage operations in this new landscape. Hoteliers are telling us they need more mobility for remote staff, on-the-go users, and guest self-serve environments, which is why more properties are taking command of their property using Web browser-based systems. These platforms give operators the freedom to control their prope...
From Best Practices to Good Habits: How Hoteliers and Technology Partners Can Align for Better Staff Training
Warren Dehan | March 22, 2022
The best parts of hospitality, begins with a conversation; A quality tech vendor will do everything in its power to provide up-to-date information, templates for training, and in-person demonstrations By Warren Dehan Hoteliers have a lot on their plate right now, particularly independently branded properties, so it’s important for operators to have confidence in their teams to deliver exceptional experiences in an efficient manner. Smaller staff pools, a growing reliance on technology and the increased complexity of that technology have made thorough training an imperative — particularly when it comes to the hotel’s property-...
The Three Staple Traits of a Great PMS Partner: Service, Service, Service
Warren Dehan | February 8, 2022
The devil is in the details; When choosing a property-management system provider, hoteliers should research the system’s depth of feature set, upgrade frequency and inclusions, APIs and integration partnerships, support communication channels, and versatility of education offerings By Warren Dehan Hoteliers can recognize high-quality service a mile away — they spend all day delivering it to guests, after all. With technology playing a greater role in hotel operations, finding a reliable partner for your hotel’s property-management system is crucial. With so many features and offerings in play these days, from the way data is handled...
Keeping Your Data Safe: Ransomware, Crashes, and Backups, Oh My!
Warren Dehan | January 25, 2022
Hoteliers should talk to their PMS provider about implementing an automated back-up plan with an on-premises deployment, or about options to get hosted in the cloud with managed backups; Being prepared and diligent is key to protection By Warren Dehan Is your hotel’s data protected? What if your hotel lost access to its data overnight? A situation like this would be more than an inconvenience, it would threaten your hotel’s operations and negatively impact your business in a myriad of ways. Loss of access to data could be the result of an on-premises system crash, which will be inconvenient, but which can be brought back into operatio...
Thinking of Switching Your Hotel’s PMS? The Grass Isn’t Always Greener and Here’s the How, When, What, Who, and Why
Warren Dehan | November 30, 2021
By Warren Dehan Are hotels making the most out of the technology they have? This is becoming a crucial question for leaders to ask as technology takes on a greater share of daily operations. Hotel property-management systems provide a vast array of capabilities, but it’s up to the technology provider to keep operators informed of what those capabilities are. Otherwise, operators could spend unnecessary time and money moving from one perfectly capable system to an unfamiliar and less effective one, costing them valuable time, capital, and resources for implementation and training, only to find they are no better off and in fact, regret ma...
It’s Time That Independent Hotels Budget for a Future-Proof PMS and Emerge More Profitable in the New Year
Warren Dehan | November 9, 2021
Finding a property-management system that enables hoteliers to stay current with technology at low to no cost outside of their software subscription commitment vs. returning to the marketplace in search of costly new upgrades over time, is key to long term success By Warren Dehan Finding ways to justify the cost of new technology can be a challenge in today’s current environment, but many hoteliers are relying on it throughout the pandemic to improve operations, interact with guests, train workers, and increase revenue. With 2022 in sight, the rest of the industry is taking stock of the most valuable technology innovations that were suc...
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