Warren Dehan
Key PMS Features Independents Must Consider Budgeting for in 2024
Warren Dehan | November 28, 2023
Six game-changing PMS capabilities hoteliers are leveraging for success in 2024 By Warren Dehan The end of the year is fast approaching. Hoteliers are setting their goals for 2024, with increased communication and transparency between departments high on their list of goals for new technology. The current state of hospitality is leading operators to embrace a fast, reactive approach to hotel management, which thrives on nimble decision-making supported by technology and light automation. Technology now exists to help hoteliers run their properties in a lean, more efficient manner than ever before—if their Property Management Syst...
How Sharing Information Between Hotel Departments Via Tech Is Changing the Future of Hospitality
Warren Dehan | September 26, 2023
Hotels are breaking down the walls between departments and improving their knowledge and situational awareness of the marketplace — powered by PMS technology By Warren Dehan Hoteliers have become accustomed to seeking excellence within each department, with each group internally supporting the other through consistency and diligence. However, today’s operations call for greater collaboration than in years past. Individual workers today have much greater responsibility and face more scrutiny from managers and guests. Hotel workers are expected to oversee multiple aspects of hospitality simultaneously, and roles spanning multiple depart...
Why Full Service & Luxury Independent Hoteliers Are Going ‘All In’ on All-in-One Tech
Warren Dehan | September 12, 2023
All-in-one PMS technology has evolved to encompass nearly every aspect of hotel operations, leveling the playing field for independents across the industry By Warren Dehan Independent luxury and full service hotel and resort groups are not willing to settle for less regarding operations technology. Still, their search for the best tools for the job has left many operators bogged down in complexity as they manage too many disparate systems at once. No hotelier can circumvent the rising complexity of operations today, but independents need more time and support to navigate these challenges and remain profitable. Rather than seeking indivi...
Five Ways Hotel PMS Technology Is Saving Independent Hotelier Operations
Warren Dehan | August 29, 2023
Modern PMS technology provides invaluable support to independent hotel operations from training to disaster recovery By: Warren Dehan Independent hoteliers rely on technology to operate today in a way that has never been necessary. Still, many often need help understanding how to approach gaining access to the tools they need within their allotted budget. Without support from a brand, these operators need access to reliable, centralized tools capable of simplifying operations and improving revenue amid an indefatigable labor crisis. Technology providers have stepped up to the plate across the industry to assist in every way possible, bu...
Independent Hoteliers: Centralize Your Data
Warren Dehan | August 16, 2023
To gain a competitive advantage, hotel operators must embrace centralized data practices to help them level the playing field against established brands By Warren Dehan It may not seem important, but is your hotel’s data centralized? Hospitality has parted ways with many traditions over the years, from physical room keys to guest books, but one thing that is never to return is guests’ and operators’ patience. No one likes to wait, whether checking into a room, requesting more amenities, or reacting to a guest’s needs at a moment’s notice. This goes for all operators, and as independent hoteliers continue to compete against ...
Cloud-Hosted Hotel PMS Data: Who Holds the Keys and Why It Matters
Warren Dehan | July 11, 2023
By Warren Dehan Answering questions about data stored in the cloud and how hotel & resort operators can curtail uncertainty What’s in the cloud — and who owns it — anyway? Despite the industry’s reliance on cloud computing, security myths and other concerns swirl among discussions about the technology, sometimes leading operators to mistrust potential technology partners. These rumblings can lead to a storm of operational disruptions, leaving hoteliers feeling rudderless in a marketplace that requires constant adjustment and reaction. Hoteliers must be able to trust their technology partners, particularly those hosting an...
Is Your Hotel Leveraging Technology to Do More With Less?
Warren Dehan | June 6, 2023
By Warren Dehan Three ways PMS innovation can step up to relieve pressure for operators everywhere Hotels rely on technology to provide the best guest experience and address new challenges big and small, but responsibly leveraging their investment in technology requires a concerted effort. A large part of realizing the benefits of the tech stack is ensuring that stakeholders and users are engaged in doing the work to achieve the desired benefits. The makeup of your hotel’s tech stack determines your property’s capabilities, starting with the property-management system. Measuring the success of your technology investment could mean t...
The Right PMS Partner + Open APIs Can Elevate a Hotels’ Operational Success
Warren Dehan | March 21, 2023
By Warren Dehan Tapping a skilled technology partner to handle the necessary integrations between the property-management system and other on-premises solutions will give operators a greater chance for success Consumers the world over are seeking greater flexibility and control over their travel experiences, and hoteliers love to provide these elements to them whenever possible. Technology is increasingly able to provide the bespoke experiences hoteliers envision delivering, often thanks to new integrations which build on and fill out their existing capabilities. To thrive in today’s technology-driven hospita...
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