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voice

Alexa for Hotels – The Good, The Bad and The Creepy

Alan E. Young | June 27, 2018

By Alan E. Young This past week marked another successful HITEC, the culmination of which left hospitality experts with a lot to think about as it relates to industry-wide innovations positioned to make major waves in 2018. One of the more notable discussion points is the mainstream integration of voice-powered assistants (AI technology) into hotels. In fact, Amazon.com Inc recently announced that it has partnered with Marriott International Inc to help increase guest access to amenities with Alexa, through its voice-controlled device Echo, in an attempt to expand its presence in the hospitality industry. This is an exciting prospect fo...

Phonesuite to Launch its Exceptional Service ACD Call Center Module at HITEC 2017

Phonesuite | June 13, 2017

Latest Product Introduction Leverages Cloud-Based Managed VOICE Platform to Help Hotels Increase Staff Response and Elevate the Guest Experience (Broomfield, Colorado) – June 13, 2017 – Phonesuite, a leading provider of communications solutions for the hotel industry for more than 25 years, today announced that it will launch the Exceptional Service ACD Call Center Module at HITEC 2017, with onsite demos available throughout the show at Phonesuite booth #1319. This latest Phonesuite product offering integrates seamlessly with its existing Managed VOICE platform, offering real-time monitoring and analytics to help hotels redu...

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