voice technology
Hotel Internet Services Unveils Survey Results Revealing New Insight Into Guest and Hotelier In-Room Entertainment and Voice Technology Trends
Hotel Internet Services, Inc. | August 4, 2020
Comprehensive report leveraging feedback from over 700 guests and 200 hoteliers demonstrates escalating demands for the industry’s embracing of service personalization and voice-activated in-room technology. CLEARWATER, Fla. — August 4, 2020 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has released the full results of its latest survey analyzing how in-room entertainment and technology expectations have continued to increase and how such trends mirror the growing prevalence and reliance on newer technologies in daily consumer life. Conducted on more th...
Hotel GMs Share What They Are Doing to Welcome Guests Back Safely and Comfortably
David Berger | July 23, 2020
By David Berger As the hospitality industry realigns to new guest requirements it begins the process of reopening hotels across the U.S. While each of their situations are unique, hoteliers are navigating similar economic and environmental challenges. Now is the time for hotel operators to learn from one another while formulating and sticking to a selection of best practices to ensure guests feel as confident checking in now as they did one year ago. To take the pulse of the industry, I spoke with four hoteliers to better understand their reopening plans. The Gale South Beach aspires to open its doors to the public on October 16th. Whil...
Voice Is Here to Stay: Embrace It
Darren Clark | February 11, 2020
Why Viceroy Hotels & Resorts is ‘All In’ with Volara By Darren Clark It’s a new decade — a time when hoteliers are looking at artificial intelligence and voice technologies not as disruptors, but as innovations that will connect them to guests in more meaningful and lasting ways. It’s an era of convenience, when frictionless voice command is replacing friction-filled app downloads, germ-infested tablets, and antiquated telephones to connect guests to information and services and control the room environment. It’s an ever-evolving digital world where speed, efficiency, and immediacy are constantly being optimized. It’s...
To Serve Guests You Need to Understand Them
David Berger | January 30, 2020
By Dave Berger “Service with a smile” has always been a common hospitality practice in the United States. Welcoming some international guests with this non-verbal cue, however, can be problematic. In Japan, a smile often conveys anger, sadness, or embarrassment rather than joy or friendliness. In Russia, smiling at a stranger is considered insincere and impolite. In the U.S., people nod their heads in agreement or acknowledgement; in Greece, Turkey, and other nearby nations, a single nod of the head upward actually means “no.” And forget offering international visitors a thumbs up. For many cultures, this gesture is vulgar and rude...
4 Ways the Google Assistant Interpreter Will Drive Guest Satisfaction Scores, Boost Loyalty
Dave Berger | January 21, 2020
Investing in translation technology will facilitate accurate dialogues with the world’s 1.4 billion tourists arriving at hotel properties By Dave Berger 2019 is the year of “experiential travel,” with guests demanding more seamless, personalized and transformative stays. With the travel industry already achieving 1.4 billion international tourist arrivals worldwide (two years ahead of the 2020 prediction according to the UN World Tourism Organization), hoteliers need to address the most basic hospitality principle – hotel-to guest and guest-to-hotel communication. Today’s modern, mobile-dependent travelers expect a frictionles...
Expected Global Tourism Boom in 2020 Is Fueling the Need for Voice Translation Technology at Check In and Beyond
David Berger | January 16, 2020
Voice on command is not just for the guestroom; Hoteliers are finding the Google Assistant’s interpreter mode + Volara to easily and accurately streamline guest communication By Dave Berger Research suggests that customer-experience (CX) technologies that serve every touchpoint, add personalization and drive satisfaction were at the top of operators’ wish lists for 2020. To be effective and deliver a rapid return on investment, these solutions must successfully delight guests, increase operational efficiencies, inspire loyalty, and generate profits. One technology that is checking all these boxes – yet is often overlooked – is d...
Reducing Friction in Hotel Guest Service: A Recap of ‘Voice’ at CES 2020
Volara | January 14, 2020
Experts say voice technologies are central to the growth of experiential travel and tourism in 2020 and beyond New York — January 14, 2020 — More More than 170,000 people descended on Las Vegas last week to see the most transformative technology products on the planet during the 2020 Consumer Electronics Show. New this year was a “Travel & Tourism” educational track that highlighted how smarter and safer technologies are transforming the travel and tourism industries. A technology that remained in the spotlight during the three-session program was voice – such as the in-room solution atop Amazon Alexa powered by Volara that ...
Volara Named ‘Best Voice Activated Tech Product’ of 2020 by HotelTechReport
Volara | January 9, 2020
Hoteliers give Volara’s powerful, secure conversation-management tools positive reviews for enhancing the guest experience and enabling staff to be more efficient New York — January 9, 2020 — “The Grammy’s of Hotel Tech” – also known as The HotelTechAwards – were announced this week by HotelTechReport, a technology-driven media platform that helps entrepreneurial hoteliers find the best technology tools to solve problems and grow their business. Volara – the voice hub for the hotel industry – was named “Best Voice Activated Tech Product of 2020” in the Guest Experience Software category by a global community of ver...
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