voice reservations
Stay Firmly Ahead of Guests’ Wants and Needs
John Smallwood, President of Travel Outlook | August 9, 2022
A solution to help secure lifelong returning hotel guests By John Smallwood, President of Travel Outlook August 2022 A good hotel is always a few steps ahead of its guests. Any experienced concierge will tell you that it pays dividends to anticipate guests' needs before they may even be aware of them. If a guest is checking in for a one-night stay, make them feel welcome by offering a later checkout time to better suit their schedule. If a family arrives around dinner time, hand them their room keys with a list of restaurant recommendations, and offer to have the concierge call ahead and make reservations if needed. Simple anticipat...
Embracing the Efficiency of AI Powered Tech
John Smallwood, President of Travel Outlook | June 9, 2022
How AI Can Facilitate Better Interactions Between Hotel Guests and Employees By John Smallwood, President of Travel Outlook June 2022 Whether management likes to admit it or not, hotels are riddled with inefficiencies. Hotel staff and guests’ interactions are vital in the hospitality industry. Premium service must be hands-on, friendly, and executed with a personal touch. But at times, these interactions can slow down or hinder guests during their stay. Front desk staff may be doing their best to focus on the guests in front of them, but when the phone rings, they must show the caller the same level of service and respect that they...
Bella The Virtual Hotel Agent Offers a 100% Accurate Understanding of Guest Needs Through Its New Feature, Precise Guest Insight
Travel Outlook Premium Hotel Call Center | March 24, 2022
Hotel managers constantly strive to anticipate their guest’s needs and concerns as they work to make their hotels more accommodating and inviting. This task was just made easier by the introduction of a new tool provided by Bella™, The Virtual Hotel Agent™. Bella is an advanced AI-powered voice bot that can answer up to 60% of the calls now being handled by front desk staff, simultaneously improving hotel profitability while providing enhanced guest service. Bella represents a creative and effective way for hotels to address post-pandemic staffing challenges, and to reduce fixed payroll expense. Bella’s new tool is called Pr...
Language Barriers in the Hospitality Industry
Travel Outlook | March 8, 2022
How to translate the labor shortage The hospitality industry is obviously a global industry. Hotels connect people from all over the world and bring them together under one roof. Industry insiders understand the importance of having a multilingual staff at all hours. Given recent labor shortages, it is becoming increasingly difficult for hotels to find adequate staffing. Finding a bi or multi-lingual staff member can seem next to impossible. Even before the complications of the last two years, language barriers have plagued hotels for the duration of their existence. For customers, nothing is more frustrating than trying to reserve a r...
A Warm Reception From the Hospitality Industry for Bella, the Virtual Hotel Agent
Travel Outlook | February 24, 2022
SANTA FE, NEW MEXICO (February 24, 2022): Travel Outlook Premium Hotel Call Center® continues its introduction of BellaTM, the hotel industry’s first AI-powered voice assistant. The difference between Bella and other voice bots such as Siri or Alexa lies in her power to more accurately understand the question being asked by a hotel guest. Bella has been programmed with a new model of Natural Language Understanding software based on human conversations, resulting in a powerful new way for her to understand what guests are requesting, and for her to provide the correct answer. “We are encouraged by the reception Bella has receive...
Get Ready for The Next Intelligent AI-Powered Voice Bot
Travel Outlook | February 15, 2022
An Advanced Technology System Providing Instant Guest Service While Reducing Fixed Labor Expense In 2022, industries across the country are facing critical staff shortages that threaten to cripple their day-to-day operations. Despite the hospitality industry recovering from the disastrous events of the past two years, staff shortages still plague many hotels. Staffing shortages can negatively impact guests’ experiences, deter future reservations, and lead to a significant loss in business. If you’re looking for a way to reduce your fixed labor expenses without falling victim to typical problems associated with staff shortages, conside...
Travel Outlook Launches ExpressRez®, an Innovative and Affordable Call Center for Inns and B&Bs
Travel Outlook Premium Hotel Call Center | August 26, 2021
SANTA FE, NEW MEXICO (August 26, 2021): Travel Outlook Premium Hotel Call Center (“Travel Outlook”) announces the launch of ExpressRez®, an affordable voice reservations service for inns, bed and breakfasts, and vacation rental management companies. ExpressRez® is a simplified and cost-effective service to enable any small property to optimize voice reservations, enhance customer service, and maximize call conversion. ExpressRez® (US Patent 10,257,358) resulted from Travel Outlook addressing challenges faced by inns and B&Bs that want to use a third-party central reservations service in an original and sophisticated way. The ...
Hotel Call Centers and Storytelling
Travel Outlook | July 15, 2021
How Independent Hotel Call Centers are Outshining Many Hotel Brands Using Customer Feedback When you think of call centers, your first thoughts may be of elevator music hold tunes, generic pre-recorded dial-in options, and of course, insincere agents. When it comes to properly trained hotel call centers, that could not be further from the truth. As I’ve written in a previous story, The Return to Genuine Hospitality, call centers and call center agents are valuable tools for hoteliers that have the potential to increase bookings significantly, while freeing up hotel staff to focus on the current guests' experiences. Additionally, p...
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