voice of the guest
Voice of the Guest: How Data Informs the Hotel Guest Experience
the Author | July 12, 2018
By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs What makes an exceptional guest experience? This is the question hoteliers find themselves continuously striving to answer as they work to refine (and evolve) their service offering. However — this is also a question that can garner countless different answers, depending on which guest you ask. The better question for hospitality experts becomes, what tool or methods can provide hoteliers with critical insights if they had the opportunity to ask every prospective guest what matters most to them? In other words, how can hoteliers capitalize on the fruits of an...
AccorHotels Partners with TrustYou to Power Its Voice of the Guest Program
TrustYou | September 30, 2015
The customized online reputation management platform reaches 3,000 hotels worldwide. A study conducted by AccorHotels, Trust You and the Munich Ludwig Maximilian University proves the link between a hotel's online reputation and its performance. Munich, Germany and Paris, France September 30th 2015 – AccorHotels has chosen TrustYou, the global leader in online reputation management, to power its new Voice of the Guest (VOG) platform. The TrustYou platform provides the Group's hoteliers with a crystal-clear snapshot of their hotel's online reputation from the web as well as from guest satisfaction surveys. VOG centralizes all ...
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