Expected Global Tourism Boom in 2020 Is Fueling the Need for Voice Translation Technology at Check In and Beyond
David Berger | January 16, 2020
Voice on command is not just for the guestroom; Hoteliers are finding the Google Assistant’s interpreter mode + Volara to easily and accurately streamline guest communication By Dave Berger Research suggests that customer-experience (CX) technologies that serve every touchpoint, add personalization and drive satisfaction were at the top of operators’ wish lists for 2020. To be effective and deliver a rapid return on investment, these solutions must successfully delight guests, increase operational efficiencies, inspire loyalty, and generate profits. One technology that is checking all these boxes – yet is often overlooked – is d...
Intelity | April 26, 2018
Property to receive Intelity's voice concierge solution FREE and 'forever' to enhance its guests experiences by enabling them to make voice requests via Amazon Alexa devices in guestrooms [Orlando, Fla. — April 26, 2018] — Why are hoteliers eager to add voice-command technology to guestrooms? Just ask the Hilton Inn at Penn, winner of Intelity's ICEvoice Challenge. Earlier this month, Intelity asked its customers to state how they envision using the company's newest solution that enables guests to use voice commands for requesting services and controlling the in-room environment. The reply from the Hilton Inn at Penn was sho...
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