John Smallwood, President of Travel Outlook | June 9, 2022
How AI Can Facilitate Better Interactions Between Hotel Guests and Employees By John Smallwood, President of Travel Outlook June 2022 Whether management likes to admit it or not, hotels are riddled with inefficiencies. Hotel staff and guests’ interactions are vital in the hospitality industry. Premium service must be hands-on, friendly, and executed with a personal touch. But at times, these interactions can slow down or hinder guests during their stay. Front desk staff may be doing their best to focus on the guests in front of them, but when the phone rings, they must show the caller the same level of service and respect that they...
Travel Outlook Premium Hotel Call Center | March 2, 2022
How Bella™, The Virtual Hotel Agent™, Solves the Hospitality Industry’s FAQ Chatbot Problems No one enjoys speaking to IVR (Interactive Voice Response) systems, but we do so when it’s necessary. In today's digital world, interacting with IVR systems seems to be an increasingly necessary evil. But what if there was a next-generation voice bot that did away with the common frustrations associated with IVR systems? What if a voice bot could be as functional as an FAQ chatbot? That’s where Bella comes in. Bella is a virtual call center agent powered by artificial intelligence that is designed specifically for the hospitality industr...
Travel Outlook | February 24, 2022
SANTA FE, NEW MEXICO (February 24, 2022): Travel Outlook Premium Hotel Call Center® continues its introduction of BellaTM, the hotel industry’s first AI-powered voice assistant. The difference between Bella and other voice bots such as Siri or Alexa lies in her power to more accurately understand the question being asked by a hotel guest. Bella has been programmed with a new model of Natural Language Understanding software based on human conversations, resulting in a powerful new way for her to understand what guests are requesting, and for her to provide the correct answer. “We are encouraged by the reception Bella has receive...
Travel Outlook | February 15, 2022
An Advanced Technology System Providing Instant Guest Service While Reducing Fixed Labor Expense In 2022, industries across the country are facing critical staff shortages that threaten to cripple their day-to-day operations. Despite the hospitality industry recovering from the disastrous events of the past two years, staff shortages still plague many hotels. Staffing shortages can negatively impact guests’ experiences, deter future reservations, and lead to a significant loss in business. If you’re looking for a way to reduce your fixed labor expenses without falling victim to typical problems associated with staff shortages, conside...
Sonesta Announces 13 New Hotel Openings Across Five Different Red Lion Brands
Quantifying the Franchise Relationship During COVID-19
Sable at Navy Pier Appoints Randy Romero to Lead as General Manager
AAHOA Statement on Los Angeles City Council Hearing Hotel Land Use and Replacement Housing Requirements Ordinance
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