TrustYou and Welcome Systems Form Strategic Partnership to Help Hotels Collect Guest Reviews
TrustYou | May 16, 2017
TrustYou's Lite Survey Solution Now Available Within Welcome Systems' Hotel Booking System Free of Charge Munich, 16 May 2017 – Pursuing the joint goal of facilitating the hotelier's everyday business and enhancing bookings, TrustYou, the world's largest guest feedback platform, and Welcome Systems, the British hospitality original behind the popular Welcome Anywhere hotel booking system, today announced their new strategic partnership. Welcome Systems' users now have free access to TrustYou Stars Lite, an advanced software solution to collect, analyze and market guest reviews. The feedback is collected through surveys that are au...
TrustYou Continues Rapid Growth with Appointment of New U.S. Head of Sales
TrustYou | May 8, 2017
Munich, May 8 2017 - TrustYou, the world's largest guest feedback platform, today announced that Jennifer Graziano has joined the company as the new U.S. Head of Sales. She will oversee TrustYou's business development and account management strategy, working to increase market share and reach with major hotels across the U.S. "TrustYou is committed to investing in our team as more hotels recognize the value of actionable insights and positive marketing effects offered by our data and the reach of our guest feedback platform," said Benjamin Jost, CEO and co-founder of TrustYou. "Jennifer has a wealth of sales expertise and the unique...
TrustYou Analysis Identifies Review Topics that Impact the Hotel Reputation the Most
TrustYou | April 27, 2017
'Service Friendliness' biggest driver for positive scores +++ 'Hotel room' biggest impact factor for negative scores Munich, 27 April 2017 - TrustYou, the world's largest guest feedback platform, identified the biggest drivers of positive and negative online reviews through a detailed "Impact Score" analysis of the 90 million reviews that were analyzed in 2016. When more than 95% of customers make their booking decisions based on online feedback, the ability to improve and spotlight hotels reviews is critical. Impact Scores are determined based on an algorithm that lets a hotel know which praises or complaints in a review have the g...
TrustYou Solidifies International Presence Through New Partnerships Around the Globe
TrustYou | March 6, 2017
New partnerships with Fairmont, Raffles and Swissôtel hotels and resorts, now part of AccorHotels, Romantik Hotels, PHM Hospitality and others Munich, 6 March 2017 - TrustYou, the world's largest guest feedback platform, starts the new year with exciting new partnerships across the globe. Each new partner will incorporate various features of the platform to to improve their products and services by means of collecting, assessing and responding to guest feedback. The expansion of the portfolio includes renowned chain hotels as well as various independent properties worldwide. TrustYou plans to continue its growth through an enhance...
ASKA Hotels Sees Tremendous Reputation Increase Through TrustYou Partnership
TrustYou | December 5, 2016
Direct Bookings, Online Reputation, Guest Feedback and Management Responsiveness Improved by Implementing TrustYou's Guest Feedback Platform Munich, 5 December 2016 - TrustYou, the world's largest guest feedback platform, has helped ASKA Hotels, a fast-growing chain of all-inclusive, luxury hotels in Turkey, improve its guest experience and online reputation by implementing the TrustYou guest feedback platform. As a result of the partnership, ASKA hotels has seen a big increase of its online reputation, consistent growth in guest sentiment, and a dramatic uptick in direct bookings. "TrustYou's guest feedback platform is essential fo...
Skoosh Selects TrustYou to Provide Meta-Reviews for Its Travelers
TrustYou | October 26, 2016
One of UK'S Leading Booking Engines Augments User Experience with Unbiased Third-Party Review Summaries Munich, 26 October 2016 – TrustYou (www.trustyou.com), the world's largest guest feedback platform, today announces an agreement to provide Meta-Review data for Skoosh, a membership-based travel site with tremendous reach across Europe. With this new collaboration TrustYou expands the reach of review data provided to websites and travelers worldwide on scale. The site currently boasts 400,000 members. "For years, the online travel industry has essentially been a lottery, where potential guests book a hotel and hope that the expe...
Hidden Gems Uncovered: TrustYou Reveals the 10 Most Underrated Hotels in the US
TrustYou | October 12, 2016
Data Compiled from Online Reviews Showcases Hotels With Tremendous Guest Experiences Munich, San Diego, 12 October 2016 – TrustYou (www.trustyou.com), the world's largest guest feedback platform, today released its first annual list of the most underrated hotels in the US. The list identifies and highlights less frequented hotels with outstanding Trust Scores in popular destination cities. Trust Scores are based on ranking of more than 100 categories that consumers might discuss in online reviews. These range from responsiveness of guest services teams through cleanliness, and include a variety of amenities. In the inaugural list,...
TrustYou Expands The World’s Largest Guest Feedback Platform with Fully Integrated Real-Time Messaging
TrustYou | October 6, 2016
Launches TrustYou Messaging to Incorporate Real-Time Guest Feedback and Thereby Completes the Guest Feedback Cycle Within One Platform Munich, 6 October 2016 - TrustYou, the world's largest guest feedback platform, today announced the launch of TrustYou Messaging. This real-time guest messaging service is based on the technology provided by Checkmate, a company acquired by TrustYou earlier in 2016. The integration into the guest feedback platform enables hotels to operationalize and benefit from guest feedback at every point in the traveler's journey: while searching and booking before the stay, during the on-site experience, and af...
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