TrustYou Continues Rapid Growth with Appointment of New U.S. Head of Sales
TrustYou | May 8, 2017
Munich, May 8 2017 - TrustYou, the world's largest guest feedback platform, today announced that Jennifer Graziano has joined the company as the new U.S. Head of Sales. She will oversee TrustYou's business development and account management strategy, working to increase market share and reach with major hotels across the U.S. "TrustYou is committed to investing in our team as more hotels recognize the value of actionable insights and positive marketing effects offered by our data and the reach of our guest feedback platform," said Benjamin Jost, CEO and co-founder of TrustYou. "Jennifer has a wealth of sales expertise and the unique...
TrustYou Analysis Identifies Review Topics that Impact the Hotel Reputation the Most
TrustYou | April 27, 2017
'Service Friendliness' biggest driver for positive scores +++ 'Hotel room' biggest impact factor for negative scores Munich, 27 April 2017 - TrustYou, the world's largest guest feedback platform, identified the biggest drivers of positive and negative online reviews through a detailed "Impact Score" analysis of the 90 million reviews that were analyzed in 2016. When more than 95% of customers make their booking decisions based on online feedback, the ability to improve and spotlight hotels reviews is critical. Impact Scores are determined based on an algorithm that lets a hotel know which praises or complaints in a review have the g...
TrustYou Expands Presence in Southern Africa Through Strategic Alliance with Distribution Partner Rainmaker Digital
TrustYou | April 18, 2017
Munich, 18 April 2017 – The world's largest guest feedback platform, TrustYou, places a higher emphasis on its presence in Southern Africa and introduces digital marketing expert rainmaker Digital as distribution partner. The Namibia-based company is specialized in managing and optimizing the entire digital presence and marketing for hotels, lodges, guesthouses, and tour operators located in Southern Africa. TrustYou's guest feedback platform and all of its features are now seamlessly included into the "5 Stages of Digital Success" program that rainmaker digital offers its clients. The partnership between rainmaker and TrustYou wi...
Pan Pacific Hotels Group Appoints TrustYou to Manage All Guest Reviews and Surveys Through One Feedback Platform
TrustYou | March 16, 2017
Munich, 16 March 2017 – TrustYou, provider of the world's largest guest feedback platform, has been appointed by Pan Pacific Hotels Group to combine its online reputation management and the collection of guest surveys across its two brands, Pan Pacific Hotels and Resorts and PARKROYAL Hotels & Resorts. Since the beginning of February, the Singapore-based hospitality company, which operates more than 30 hotels, resorts and serviced suites with over 12,000 rooms in Asia, Australia and North America, has used TrustYou's platform to analyze, manage and solicit guest reviews through easy-to-use dashboards. TrustYou collects and exa...
TrustYou Solidifies International Presence Through New Partnerships Around the Globe
TrustYou | March 6, 2017
New partnerships with Fairmont, Raffles and Swissôtel hotels and resorts, now part of AccorHotels, Romantik Hotels, PHM Hospitality and others Munich, 6 March 2017 - TrustYou, the world's largest guest feedback platform, starts the new year with exciting new partnerships across the globe. Each new partner will incorporate various features of the platform to to improve their products and services by means of collecting, assessing and responding to guest feedback. The expansion of the portfolio includes renowned chain hotels as well as various independent properties worldwide. TrustYou plans to continue its growth through an enhance...
TrustYou Study Uncovers Travelers’ Online Search and Booking Behaviors
TrustYou | January 25, 2017
++ Review Score Second Most Important Factor Affecting the Booking Decision After a Hotel's Rate ++ Majority Eliminated Hotels Below A Three-Star-Rating When Choosing The Hotel ++ Munich, 25 January 2017 - TrustYou, the world's largest feedback platform, today published the findings of a recently conducted travel industry study. It reveals the relevant and important factors affecting the consumer decision process during one of the main phases of the traveler journey. The study follows the path to decision during the traveler's search for accommodation and evolution of offers, which play a pivotal role leading to the eventual decision to...
RIU Hotels & Resorts Chooses TrustYou to Manage and Analyze Feedback Globally Through One Guest Feedback Platform
TrustYou | January 16, 2017
Munich, 16 January 2016 - RIU Hotels & Resorts chose to rely on TrustYou, the world's largest guest feedback platform, to continue to analyze guest reviews from travelers all over the world. The RIU hotel group, headquartered in Spain, is one of the top 30 hotel chains in the world operating hotels in popular cities and holiday destinations in 19 countries. For more than 60 years RIU Hotels & Resorts has placed high value upon service, quality, and guest satisfaction, leading to numerous regularly awarded international certificates. Within TrustYou's easy-to-use feedback platform, RIU Hotels & Resorts can analyze and respond...
2017 Will Be The Year of the Hotel Guest
Valerie Castillo | January 13, 2017
Hotels will use personalization, engagement, and feedback to enhance the hotel guest experience in 2017 By Valerie Castillo Each year, we at TrustYou get out our Magic 8 Balls and fortune teller caps to see if we can predict the future of the hospitality industry. This year, we see a bright future for hotels and their guests. This prediction unveiled itself without any sort of magic, but rather by consulting with many of the major news publications, plus industry experts and sources. Read ahead to find out what key hospitality trends we expect for 2017. Personalization Capabilities Improve From booking details to traveler reviews, guest...
Appointments/People on the Move
All Things Independent
GWCCA Celebrates Topping Off for Signia by Hilton Atlanta
5 Senses Hospitality Management Launches AC Hotel Frisco Colorado by Marriott
Terranea Resort Appoints Troy Wood as New Director of Sales
Executive Chef Gavin Pera Joins Four Seasons Hotel Atlanta to Lead Culinary Team
As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.